Went in for my first Dazzle Dry manicure here -- and definitely my last. Before the service, I specifically asked if I could come back to get a nail fixed if something happened. I was told yes, no problem. Less than 24 hours later, one of my nails cracked -- absolutely ridiculous for a service I just paid good money for. I called and was told to come in. But when I showed up, the same person who said it could be fixed now tells me it'll cost $23 to fix their own poor-quality work? Seriously? I reminded her I had just gotten it done yesterday, and her response was basically too bad, pay up. I said no thanks and walked out -- and I won't be back. If this is how they stand behind their services, it's not worth your time or money. Total waste. read more

Attitude, politeness and not storing clients credit cards would be improvements, sorely needed. My daughter gifted me a 680$ gift card for this facility, Bella Reina Spa in DELRAY BEACH. I went there a few months ago and was told by Nancy treatment could not be done until I had a few milia removed. I was seeing my dermatologist in 3 days time and she asked me if I wanted him to remove the "milia" and then go back for the skin treatment. The alternative was have her remove the milia. She left it open and I opted for having the regular dermatologist remove them first. Today I went back for the treatment, my 680$ gift card in hand. As soon as I checked in I was ordered to provide a credit card " to be stored". I asked why since I had a gift card to pay for the entire treatment. I was told it was bc some patrons miss their appts. I replied I had not missed my appt, I was there and had a gift card no need for " storing my credit card" and further more I live in another city and would not be going back so far to do a skin treatment. Forward to the treatment room. Nancy attacked me asap telling me I was insulting her by not providing my credit card and by saying it was an unjustified policy. She then proceeded to complain that I had insulted her by going to my life long dermatologist instead of having her remove the milia a few months prior ( when she was the one who suggested it). She kept going on about it making it extremely unpleasant. Once treatment was over, at the counter I told her storing the clients' credit cards was a liability to her and the clients ( I'm a banker). She responded I was questioning her integrity. I then informed her it was not her integrity at all I was questioning but the danger of hacking data and ( in that particular area) even someone stealing the office supplies, records, etc). She responded her data was extremely safe and I was questioning her integrity. I let it drop, you can't teach people like that. The receptionist told me the treatment was 650$ and my gift card was for the same amount, did I want to leave a tip? I said negative to that question. Now my daughter tells me the gift card was for 680$. This is a first for me, never had a negative and aggressive spa treatment provider before, and I am old and retired. But live and learn Stressful and disappointed. My daughter gave me an expensive and loving gift and I was met by a rude provider. read more

Nancy & Jenny are truly wonderful. So accommodating and you can tell they truly love what they do. I've been a loyal customer for years and they make sure they treat me well because of that. Bella Reina rocks! read more

A true gem! Not only does the intimate space provide an exclusive experience, pristine facilities and high quality ingredients, the staff truly feel warm and attentive. After seeing Shawna a few times, she has transformed my skin and left me wanting more and trusting no one but her! She explains every step of the way what she's doing, the benefits of it and tells you how the ingredients can benefit your skin and are free of chemicals. Bella Reina prides themselves on using natural ingredients that are free of toxins, ultimately doing your skin and body justice with an all natural repertoire. Shawna de-mystifies the secrets of skin care and is consultative to play to your skin type for the best results. She really takes care of you! Go see Shawna! read more

Rudest staff. Tried to have a conversation about how no employee ever disclosed that they would continue to charge me for a summer membership after summer ended. They refused to acknowledge any negligence and hung up on me. If the employees or the business owner cared about customer service they would have handled the situation more professionally. I should have checked my credit card statements sooner, but my father passed away suddenly and it wasn't exactly on my radar. I haven't stepped foot in the establishment in over a year so why is this business so adamant about at least trying to meet me halfway? read more

The best spa in Delray Beach. A true 5 star experience. Try it for all you spa needs.

My hydra facial was incredibly rejuvenating! Going back for more treatments. Vivian Go!! read more

What a sweet, calm, little gem. I had a spa day that consisted of a massage, facial, and pedicure. The staff was completely kind and very willing to adjust things depending on my needs. I was so relaxed that, I'm off locations, I almost fell asleep! All of this, and my spa package was a guest from the spa and 95.9 The Oldies as an educator appreciation package. Wow! Feeling grateful. read more

Bella Reina Spa - Post facial! - Skin Care Near Me - Delray Beach, Florida

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Isirat gave me an amazing pedicure with callous removal. She did such a thorough and painless job. I enjoyed it so much I made an appointment for a facial tomorrow!! Bella Reina Spa is such a relaxing environment with extremely friendly staff. I highly recommend it. read more

Nancy is amazing and all of the staff at bella Reina is as well. Amazing amazing service and care. Personal care and not a one size fits all approach. read more

Thank you, Israt for introducing me to the Skin Diva product line. My skin feels so fresh & clean. The Glow Duo Serum/Toner is absolutely amazing! read more

My husband bought me a package for our 5 year anniversary. Usually go somewhere else but he didn't remember the name so booked Bella Reina. Michelle gave me a massage she was amazing. My hydro facial on the other hand was poor. Josie gave me the facial. She complained the entire time that she works every weekend and that her boss won't rotate weekends off. I had to ask her what part of the treatment she was doing. At the end she didn't even tell me the steps she was doing to put on my face. I normally enjoy knowing what products are being put on my face to see if I would like to purchase them. When it was time to pay. Josie asked me what I wanted to pay for tip and felt like I had to give her the same amount as Michelle since she literally asked me. read more

The place is nice. But the service is horrible. Did a French manicure, such a poor quality and look at it on a second day. read more

Bella Reina Spa - Manicure - Skin Care Near Me - Delray Beach, Florida

Have the best facials with Irina here! Skin looks amazing after! Glad I found them. Sweet staff and clean place!!

The owner of this place is absolutely horrible, she is rude and unkind. I was 7month pregnant at the time and I had been a little late for an appointment and she rudely told me I could not come in and said it in such a way to where I cried the whole rest of the day. Please be careful speaking with the owner if you plan on going in, she may lash out on Everyone else there. I will say the employees are very nice and pleasant and I am sad to say that I will never step foot back into that place again. NANCY---Thank you for taking no fault of your own for losing what would have been a life long customer. I honestly would never go to an establishment for a discount....that is just low class but thank you for letting me know how you truly feel about your guests that come and pay good money for service. That former employee that you are speaking about was a former employee of my own and she is honest and an amazing worker. I am so sorry you lost her as an employee, must have made her cry as well. I am enjoying my child very much thank you so much Nancy! You are such a gem!!! read more

Even though I've been a customer for two years and recommend their services, after an incident yesterday, I will never return. When I arrived with another person for a pedicure appointment, I learned manicures were also booked, but not by my request. In fact, in the two years I've used their services , I've only had two manicures - a rarity. There was no discussion about maybe it was the fault of the staff person taking my call, but instead, I was immediately blamed, called a liar, and was told I said 'yes' to the manicures over the phone. Since I've spent the past 40 years as a marketing communications director in the corporate world, I know I don't have a communications problem. Well, I was charged for the manicures and left to feel sick to my stomach. Never have I been treated like this by a service provider. Take heed when you book at this spa. read more

Atmoshere is nice. But $68 for their basic pedicure was steep for what you get. The leg massage was two minutes on each leg. I would have expected 5 minutes per leg. Disapointed. read more

It was a nice experience but for those wanting a REAL facial and real results I wouldn't recommend. My skin was no better after this facial than before. The steam was from hot towels and I didn't feel like it really penetrated. The atmosphere was nice though! read more

I loved my experience at Bella Reina Spa today. My massage with Elyse was fabulous... the best I ever had! She has great hands and is very talented!! I will be back!!! read more

Giving this place one star because the owner has a very bad attitude and does not understand hospitality. After reading the reviews and her atrocious responses, it is clear this is not a place I want to give my business to. read more

My wife's facial was good. However, while the charge for a facial was a little high, but not unreasonable, it did not include treatments that she normally receives. The charges for these "upgrades" were ridiculous high. Worse when she went to pay, an additional amount was added on top of the quoted upcharges. $205 for a facial that normally costs $100, give or take a few dollars, is ridiculous. Adding insult to injury, the owner was rude and disrespectful. DO NOT GO to Bella Monda. read more

Great experience had a facial with Ebony who was super knowledgeable and kind . She had me glowing by the end, small quaint and very friendly receptionsit. She wasn't pushy about products only suggested them but gave me advice on how to maintain my facial. I will most certainly be back for my next session. read more

This is certainly not a spa by any means. It is a small room packed with the owner trying to make as much money as possible out of every inch. There is nothing relaxing here. Not even room to get a comfortable manicure. A complete waste of time. Save your money & go to a true spa/salon in the area. read more

The facility is comfortable, very good products. The owner Nancy is very pleasant and knowledgeable, unfortunately the manager of the facility, Lorie, has no customer care personality, you can see her down demeanor towards the employers in the facility, this makes for a terrible relaxing environment for a spa. I had received a gift certificate to the spa, came as a surprise that you cannot cancel your appointment for NO reason after 24 hours, they charge the full service! Having a gift card makes the money theirs. Verbally Nancy had giving me explanation about the nail polish and it's durability. When the nail polish kept cracking and breaking after 1 and 5 days of applications, I returned both times, only to be told by the manager that I would need to pay per mailed repaired!!! Again the gift card was there so what do you do? After speaking with the Nancy the owner it was explained the nail polish should have been all removed and reapplied the first time I returned, she comp the manicure. She also informed me, the manager assumed I wanted a free manicure, for which she apologized. Came multiple times after until today, when I wanted only a manicure but they had booked me as a manicure and pedicure. I asked the price of pedicure $58, to which I said I was not doing it today. Lorie the manager began once again stating the book was for both services so I was going to be charged, she interrupted me talking with my manithere was no attempt to be amicable about the situation. They called the nice manicurist to the back after what I understood they were forcing her to do the manicure. I request to talk with the owner, Lorie refused. I confronted her about her lack of professionalism and customer care but there was no talking with her, "you spoke to me in a rude manner last time" Needles is to say I was not in the mood for a pedicure, I left and the Clift card money stayed with them. Feel sorry for their employees!!! read more

**Money and product push over customer service** I've been coming to this salon for YEARS and I'm sad to say I will never be returning after my experience this morning. I was late for my appointment due to being stuck at the doctors and unable to get to my phone. I called as soon as possible and while trying to come to a resolution I was continually interrupted and told I was going to be charged for this appointment. After all of the money invested and people I've brought to this place this is how I was treated? Isn't the customer always supposed to come first?? Take your money elsewhere because that's all they care about here. read more

At one time I would have given Bella Reina 4 stars. I had been going every other week for a mani/pedi and for other services as well, for about 4 years. After my last two "appointments", Erin, the receptionist, only gave me enough time for a manicure. When this happened the second time in a row, I took the hint and left without the manicure and have not been back. I couldn't believe, after seeing Stacy for my standing appointments for 4 years, she let me leave without a word, especially since we had what I thought was a great relationship. I would have thought she might have gotten in touch with me at some point to apologize for letting this happen. It did happen a couple of months ago and I'm writing about it now because I'm still a bit angry and have a need to put this experience in writing. How a respectable business could let a loyal client like myself just walk out the door like Bella Reina did Is beyond me. I've now gotten it off my chest, which feels good. I've been going to a very lovely day spa where I've been getting the same services, even Dazzle Dry manicures and pedicures, and it's within walking distance to my house. Nancy--In answer to your reply, please do send me the texts that Stacy and I had after the 2 "mistakes" in a row made by Erin. I have no recollection of hearing from anyone there. There were no apologies made from either you or Erin. I was very aware that there were other clients there, so my reaction was far from an outburst. Yes, I was upset, but who wouldn't be considering the circumstances. read more

had another amazing massage by debra today. Highly recommend. best massage I have had in delray. beautiful and clean setting. would go back anytime! read more

Used a Groupon for brow and lash service. Bonnie did not make me feel any less valuable just because I had a Groupon. In fact, she treated me to an exceptional mini-facial at a great price! Dyed lashes are new to me so I'll have to see how I truly feel about them in a few days but my brows...AMAZING!!! Bonnie truly knows her craft! I ended up spending more than I anticipated because of the skin care products I fell in love with so I'll come back in a few weeks and give it 5 stars if they turn out to be effective and worth the cost. Regardless, I set up a follow-up for 5 weeks! =) Update: July 5, 2014 It's been more than 5 weeks but better late than never, right? =) I am extremely happy with the facial products I purchased last year and will be popping back into Bella Reina to stock back up. read more

I've been to this spa several times and love it! I generally treat myself to a pedicure with my sister. The spa is small and very comfortable. The atmosphere is quiet and relaxing and the staff is friendly and professional. The best part is my pedicure lasts at least a month! I've never had my pedicures last so long so that's why I'm giving Bellar Reina Spa 5 stars! read more

Today I visited to redeem my gift card for a facial and manicure/pedicure. Technicians were fabulous and were generously tipped. It was a very relaxing experience UNTIL I left. I was chased out the door by the front desk clerk demanding that we settle up. I reminded her of my gift card and told her I took care of the tip for the staff. She insisted I return as I had a $2.00 balance. I was humiliated in front of all the clients, but paid and left. I still don't know what the $2.00 was for, but was glad to pay it so I could leave. What a shame that your amazing technicians will be losing business because of this. I will not be returning. read more

I find the service to be a bit hit or miss and have struggled with some issues with appointment bookings getting messed up. Overall, I think there are some very lovely and talented people who work here. read more

I was in Delray beach for a conference and needed a last minute pedicure. They squeezed me in with someone at the very last minute- literally, I called and got in within 10 minutes. I got the callous removal pedicure and they did a good job. It says 60 minutes but I don't think I was there that long. It cost me about 100 bucks including tip for the pedicure. There could have been a little more done for my callouses but that was probably my fault since I did not indicate how hard I wanted some work done on these hiking feet. Careful attention was paid to toes and I feel good about going there. Bottom line: go here if you are treating yourself. They do a good job but it is expensive so you might not want this to be your "go to" monthly spot for a touch up. read more

Great service! Great job! So clean! So comfortable and professional! I LOVE IT! Last day of vacation...got rain! But you made my day Jessica! Thank you! read more

Rare rainy day in Delray Beach, Fl and so we went looking for something to do indoors. We both had pedicures by Stacy, nail technician extraordinaire. She provides outstanding service and a fabulous long lasting pedicure. Kind of wish I had taken my own polish because their color choices were limited and some of the polishes looked kind of old. I was surprised at the costs of various services. I know what this salon charges is similar to other services offered by Delray Beach salons. read more

My daughter and, I had appointments for facials, pedis/mani and, eyebrows. When we walked in the strong fragrance nearly knocked me over. My eyes started tearing, my throat was burning. The lobby smells like a dog grooming shop that sprays perfume instead of putting in a purifier. The owner said they have an ozone purifier but, I know what ozone smells like. This is not it. On the up side, they let me cancel without charging me. My daughter had her services, as I waited outside. Her facial was okay but, the extractions left her with blood spots. In all my years of getting facials, I've never seen that. Her manicure was just okay. They didn't paint, edge to edge of her nail. Her eyebrows looked great. Gotta say, they did a great job with them. What really put me off was their attitudes. Even though they allowed the on the spot cancel, they were sour about it. They even talked to my daughter, who is 14 years old, about it. It made her uncomfortable. When I went into pay and, tip 20%, for her services, the staff was throwing dirty looks and, smirky. The spas should really be aware of what they are putting in the air. And, their staff could put on their happy face, especially for a 14 year old who is having a once in a while treat. read more

I was very happy with this spa in the past and their services are excellent However their customer service left me feeling upset to the point I will no longer use them. I made an appointment and was called multiple time as they were trying to change both my appointment time and sequence of services to accommodate other potential clients. he owner felt I was being unreasonable Anytime a merchant makes you feel you are less important then another customer is unacceptable. read more

I visited Bella Reina for the first time and really enjoyed my experience. The atmosphere was relaxing but not stuffy. I had a pedicure, manicure, and threading of my eyebrows. Mary helped me with all 3 services and was awesome. I have already booked my next appointment! Next time I am coming in for a facial and pedicure. :) My only suggestion would be for more comfortable chairs at the manicure bar. read more

Wow, I can not say enough good things about Bella Reina Spa! I had the pleasure of getting a mani/pedi yesterday and it was a lovely experience. I was greeted by Erin, she was so welcoming and even brought me a delicious cup of coffee! Ask for Paula, she was my nail tech and she was amazing. As someone who works on their feet, that pedicure is worth every penny! All the girls who work there are so sweet and make you feel right at home. The spa itself is beautiful and they even play great music. Such a wonderful, relaxing experience. Everyone deserves to "treat yo self" and when you do, make sure it's at Bella Reina Spa!!! read more

rarely do I review a business, yet alone do a negative one. I was gifted from my daughter in NY for my 65th birthday a relaxation package there which I was so looking forward to. Because of recent hip surgery and complications I called the owner to explain I couldn't do the massage scrub etc and she said no problem I could substitute. I made an appointment yesterday on my birthday to have a facial and mani pedi. The gift card also included gratuity. I remember speaking to them and she definitely said that the mani pedi was In the $ 90.00 as well as the facial...I remarked it must be super special to charge those prices. Upon arriving, in was located in a random area of east Delray in a small shopping plaza.. I first had the facial then the mani pedi.. The technicians were pleasant ..the experience nothing to rave about and certainly for that amount ... Finishing up I remarked to the nail tech that I went below what the gift card was for and she and the massage gal could get extra.. Well I am leaving driving away and get a call from the owner to return to pay the difference she claimed I owed In amazement she said that I added the manicure and owe them additional 25.00 I said WHAT?!?!? A pedicure there is 75 plus dollars?? Hello !?!?! Long story short.. Nearly $200.00 for a facial and mani pedi is RIDULLOUS from there! Hardly a 5 star spa to get those prices.. Buyer beware..never again the place is hardly a spa experience There are sooo many wonderful places today where you get the spa experience for a fraction of their prices Never again Major ripoff read more

What a delightful experience. Being in the spa world for over 15 years makes me aware of all details in a spa. The areas were clean, staff was very attentive and kind, and the service was spectacular. I came in for a facial but asked to also add a pedicure cause I did not want to leave. I was taken care of by Rafira, she was very knowledgable and had a caring touch. Thanks again!! read more

Bella Reina Spa - Skin Care Near Me - Delray Beach, Florida