I have been a client of Alayna for about 1 1/2 years. She does an amazing job on my lashes! Very sweet, professional young lady! The salon needs a new sound system!!! The music, if there is any at times, cracks and is not relaxing! The light fixture could certainly use an update as well! read more

Been going here for a few months! I've received facials, waxes, and lashes. The lash techs are all super nice and clearly know how to do their job very well! Always a super calming environment with kind people. Highly recommend coming here read more

McKenna gave me the most comfortable mani/pedi experience I've ever had. She was attune and sensitive to what I needed. Totally coming back!

Honestly the worst customer service I have had from a hair stylist. Jade rushed through the haircut complaining about previous customers, not making small talk, nor offering water etc. I was in and out of there in under 25 mins and paid $72. I have been coming to Bella for 5+ years and have always returned due to the kindness and happy people. After this encounter I will never be returning. read more

I so wanted to give this salon a better review. Let's go over the highs and lows: High: -beautiful space -relaxing massage -great steam shower after Lows: -My masseuse cut my massage 10+ minutes short which I realized when I looked at my watch afterwards...and expected me not to notice? -my husband had booked it for me and the girl the front clearly had not been trained well and couldn't find his cc saved in the system which I know was confirmed ahead of time. I then had to pay for my own gifted massage. -they offer a free blowout after spa services if someone is available, which someone was. When I went to check out not only could they not find my husbands cc on file but they tried to charge me for the blowout. This was supposed to be a relaxing treat from my husband and having to deal with all of these issues after my service definitely negated a lot of the relaxation I felt. So disappointed and I know they can and should do better. The lack of consistency and care is why I will not be back to Bella on the Bay. read more

Invested in derma plane facial and skin pen services for the first time. During the DP, significant portion of eyebrows were completely removed. Was not at all a 'spa' experience. Esthetician had no intention of creating a relaxing customer focused environment that you would expect from this location and cost of services for a two-hour appointment. Was wholeheartedly disappointed. If you want a procedure to check the box, this will do that at a cost. If you want a relaxing, recharging spa experience, this is not recommended. read more

DO NOT COME HERE FOR A WAX. I had a very traumatic and painful experience here. I came for a bikini was (Brazilian) and they used the wrong wax. I asked the wax woman before she began if the wax was the proper one and she said yes. I trusted her and I shouldn't have. She skin lifted me ( 'wax burn' as it's sometimes referred to, is where the skin has been pulled away during the removal of wax. Skin lifts can take a few days to appear, meaning that a therapist may not realise during the treatment that they have created a skin lift, and continue to overlay and wax the skin) which basically means she bruised my bikini skin. It hurt for days, about 3 after wards. I was bruised. Don't come here, they shouldn't be allowed to wax people here. read more

Missy has gone above and beyond in assuring the protection of her clients. I was one of her first clients today after the Covid restrictions were lifted. It felt wonderful to get salon services again! Sara gave me a wonderful color and cut service! I feel so much better. Rest assured - - your safety and that of her staff is #1. Talented salon technicians, thoughtful & caring owner, great establishment. What more could you ask for in salon service. read more

I received a gift card from my family to get a prenatal massage for Christmas. I had never been here before, but it looked like a beautiful cozy place. I called and made a reservation and they informed me that my massage would be an hour and a half long. When I arrived they showed me around. I put on my robe and made my way to the seating area to wait for my massage therapist.The seating area was very bright and and was rather cold. Most massage locations are warm with a fireplace, nice music, dimmed lights and a nice comforting relaxing smell. This was not at all like that. I was then greeted and brought back to my room. The room covered in tile (floors, ceiling and walls). There were shower heads all over the room, kind of reminded me of a gym locker room community shower. They tried to cover it up with sheer gold material, but it was not a warm or relaxing room. There was also a loud clock that ticked in the room, one of my biggest pet-peaves. The bed was rather high and made it challenging to get into when your short and let alone pregnant. Before starting the massage, I had explained that I have a lot of back and neck pain and enjoy deep tissue massages. She said they could do deep tissue, but would have to be a little careful since I was pregnant. She gave me as massage and it felt like someone was just rubbing me, rather then actually working the muscles. I have to mention, I was cold in this room, I had goosebumps under the blankets which is not relaxing. My massage ended and they offered me a foot soak, which I chose to take. This was located back out in the seating area, where it was very bright again. I then made it back to the locker room, where i realized my massage was no where near an hour and a half. It was maybe a 60 minute massage. Overall, I was extremely dissatisfied with my experience here. I felt about the same going into the massage as I did when I left, which is unfortunate as I really was looking for some relief. Also, it was quite a bit of money for something that was not good. read more

This spa and salon is located in a charming former home in downtown Excelsior. This is my go-to place for great massages and facials. The main level includes the reception area and hair salon. The lower level is the nail salon. There are two pedicure chairs, perfect if you're by yourself or with a friend. There's no feeling of having a crowd watching you. But the best part of Bella, at least for me, is the upstairs spa. There's a comfy waiting area with a fireplace, and you can relax with some herbal tea before and after your service. I highly recommend Phyllis for massage and body treatments, but I can say all the massage therapists and estheticians are wonderful. The estheticians will customize facials based on your needs, and you can add on services like dermaplanning. Prices are very reasonable for a spa. I highly recommend giving Bella on the Bay a visit. read more

I had the most wonderful massage with Jody yesterday. She's so knowledgeable and I felt like a new women!

Phyllis is a fabulous masseuse. Great atmosphere and very relaxing. Highly recommend. Great location, too.

My daughter and I went as a special treat for massages. Phyllis was an amazing masseuse. She gave a perfect really deep massage. The entire experience was extraordinary. Everyone was super friendly and welcoming. I highly recommend Bella on the Bay for a great spa experience. read more

Just had a 90 min massage at Bella - first appointment of the day. The door was still locked when I arrived even though they called me and requested me to arrive 15 min early. No slippers were in the locker room. I actually had to look in their closest for a robe which they said was waiting for me. Then the massage therapist asked me what I would like and stated I reserved a 90 min deep tissue massage with pressure of 8.5 out of 10. Told her about my trouble spots so I figured there would be no issues. I did not get a deep tissue massage. First she asked to see my tongue. (Weird). Then to much talking for the first 30 min. I got 90 min of someone smearing lotion on me which I can do myself. Then I got advice on how to stretch. By the one hour mark I wanted it to be over. I reminded her of the pressure which I preferred. No use. I workout often and needed a therapist to really get into my hamstrings and back. Neither one happened. She tried some acupressure against my liking. If you want a real good deep tissue massage don't go to Bella. If I could give a negative star I would.. read more

Phyllis is excellent...awesome massage, plus she does Wednesday evenings...the best to relax before bed!

Bella on the Bay is my favorite spa in Minnesota. I started going there a number of years back when it was under different ownership (and a different name) and have to say I like it better now. Bella offers everything you need - hair, body and nail services - all in one convenient location: Downtown Excelsior. I used to get my eyebrows waxed at Bella (I now try to maintain on my own to save $, but when I do get them waxed, I no longer go to Bella - no particular reason). I've had an awesome massage at Bella... they give you the royal treatment... flip flops, plush white robe, tea and a warm fire place while you wait... when the masseuse leaves the room at the end of the service, she goes into the locker room and turns on the shower for you so it is ready and warm when you get in there. I've also had a pedicure at Bella and loved it. One downfall to Bella is the parking. Being in Downtown Excelsior makes parking sparse from the get-go and it doesn't help that Bella has a very small number of spaces reserved for customers. There is a tiny lot behind the building with room for about 4 or 5 cars - unfortunately, it's a small driveway to get back to the lot and you have no idea if it's full or not. So, if you get back there and it's full, you have to back up, go forward, back up, go forward, etc to turn around and get back out to the street. I got my pedicure in the dead of winter and had to walk a block and a half in flip flops to get to my car because there were no parking spaces nearby when I arrived. read more

On Wednesday I had scheduled a 9:00am service. I arrived on time and was given a robe and proceeded to wait for my service. 15 minutes later I came downstairs and asked If they forgot about me. I was told that she was on her way. Ten minutes later they decided to level with me and said they could not reach her. A few minutes later the manager called the salon and said the esthetician had overslept and would be there in 15 minutes. Roughly 45 minutes later she arrived and I went back upstairs. She came in the room and I jokingly said "late night last night!". She said "I knew that you were going to say that". I had my service, paid and left. On Saturday morning I received an email asking for me to fill out a satisfaction survey. I said it was unacceptable, and recounted my experience. Saturday evening I got a call from the manager asking what why I rated it so poorly. I explained what happened and what I had said to the esthetician. The manager said that if she had known what I had said she would have asked me to leave and that they did not want "my kind" in their establishment. The manager then proceeded to berate me that I didn't know the esthetician's situation, to which I replied that it wasn't something that I needed to know. She also stated that she was going to comp my service but changed her mind after she heard what I said to the esthetician. I was appalled by her comments towards me. My husband had given me a gift card and I still had a large balance with them. I asked her to please refund my money and I would no longer do business with them. read more

I've been going to Bella for a number of years and for the last couple of years I have had an annual sister spa day with my two sisters here. Each time has been utterly divine in massage treatments and attention to our pain areas. The upstairs is transformative from the minute you enter the calming, quiet sitting area awaiting your treatment. We love the steam shower. Phyllis is at the top of her craft and all of the other massage therapists we've had, have been equally competent and caring. read more

Me and my daughter went for her 30th Birthday. It was a great experience for us both. We received a message and body polish and facial. The staff was friendly and the facility was clean. The only thing I would do differently is the forms. The print on the form is too small to read and I had left my glasses in the locker. Either larger print or have the technicians fill them out with the clients. read more

Visited MISSI DAVIS, an esthetician at Bella for a Brow wax. She did an AMAZING job! I am a late 30's lady with sparse brows and heavy eyelids. I told her I wish my lids weren't so heavy and she recommended tinting my brows for added fullness and lift. Not only was the wax exactly what I asked for, the tint was like botox for my brows!!!! I can't believe the difference. THANK YOU Missi for doing such a great job and offering a suggestion in a respectful and professional manner. I will be calling tomorrow to set up my next session with you in 2 weeks. read more

Had my first massage this weekend at Bella with Jody. She is amazing. Seriously one of the best massages I've ever had. She was very knowledgeable about how the body is connected and pinpointed my issue areas quickly!! Receptionist seemed a little spacey and didn't check me in but all worked out and again Jody was fabulous!! I will be back!! read more

went here for the second time to receive a makeup application for an event. While confirming the appointment, I was told that the total, including lashes, would be $55. However when I went to pay, the total was actually $67, since lashes were apparently $20. Besides the unexpected expense, the overall look was terrible. On the topic of lashes, I asked for single lashes, instead of strip ones, to be placed underneath the lash line, as it looks better and stays longer. However my artist completely ignored this request, and the lashes ended up going all different directions and falling off only minutes later, so I had to re-adhere them. As far as the rest of the makeup, I asked for an earthy light brown toned eye, which I more or less received, but my artist failed to blend it. When I asked her to blend it, she responded "oh you don't want it sharp!?". No, I don't think anyone wants their eye look to be "sharp". I asked for a nude lip, and she insisted red. I decided to trust her "expert" opinion, but the she didn't even ensure that the matte red she used covered the entirety of my lips. The "full coverage" foundation immediately sank into my pores, and was medium coverage at best. I thought the artist and I shared the same vision of a fresh and fairy like look, but after what she put on my face, I can confidently say that we did not. Overall, I was disappointed with the result and will not be coming here again for any service, as well as recommending my friends not to visit here either. read more

I've been coloring my hair for almost ten years, and Erin is by far the best colorist I've ever had! I didn't even have to explain anything to her about my hair (it's really fair) or my color history (it's all over the board), she just took care of everything and nailed it on the first go! Everyone else at the salon is very nice, and I've had only great experiences. It's a great location, ample parking, reasonable pricing, and 5-star service. I can't recommend Erin enough! read more

I don't want to tell you all how amazing Missy is bc I'm worried she will book up too fast but she is the BEST! Best waxing services in the entire Minneapolis area, hands down. read more

I've been going to Bella on the Bay for three years. Heather does my hair but other stylists have cut our daughters' hair and I've also enjoyed spa services there. This is a wonderful salon with exceptional stylists that really listen to their clients and produce amazing results. Heather works magic with my hair and even though it's a more expensive salon to get kids haircuts, it is worth every penny! All three of our daughters get beautiful cuts that bring out the best in their hair. I've recently gotten a massage and it was so therapeutic - and relaxing - I bought a package for my husband and myself. With a friendly and welcoming atmosphere, and highly trained stylists, they have my top recommendation! read more

I have been coming to Bella on the Bay for about 5 yrs. I love the vibe of the salon and the people who work there. Erika has been cutting and coloring my hair since I started going there. She has done such a great job and always has new ideas. Missy has been doing my facials for years too. There's a reason why she won 2016 Best of Lake Minnetonka for best Esthetician. They carry wonderful products and also have a nail salon. To be honest with you, I have never tried the nail portion.Look no further then Bella on the Bay. read more

I had my nails done here by Sandy and I would not recommend her. She did not do any cuticles on one of my hands. There was polish under my finger nails on the skin and the white part (I had a french polish) was not distributed evenly and I wanted a flat top file was not done or not done evenly. I called to get my money and spoke to a manager who stated I could or I could come back and have someone else do them. I chose to go back and try again, we shall see what happens. read more

Best facial you'll ever get!!! I have been getting facials here for years and the service, products and experience here are unmatched. The facility is beautiful, the staff is professional and knowledgeable and never make you feel rushed. Not to mention they include a free hair wash and blow dry with any service so that you don't leave looking like a greasy mess- Talk about customer service!! You have to ask for Missy or Sam, they will treat you and your skin like royalty! read more

Bella is an overall great salon! The ambience is inviting and the staff is warm, talented and knowledgable. I've had cuts, color, waxes and facial treatments and every one of them has been a great experience. You can't go wrong! read more

I was visiting some family in Minnesota and decided I needed a deep tissue massage to relieve some issues in my back. I booked a half hour massage here and ended up with Devin. She really worked my back and it was one of the best massages I've ever had. The atmosphere was nice, the pricing was reasonable, and the service was exactly what I was looking for. I will definitely return whenever I am in the area. read more

Went back to get my hair done and it was amazing. Courtney was very talented and super sweet. She literally took the picture in my head of my hair and made it happen! so incredible. read more

My wife was just in there and came home in tears. Had very unpleasant experience. Woman insulted her because she didn't want the complimentary makeup touchup. She said "You need some blush" after she just spent almost $200 for a haircut and color. My wife politely said no thank you and left. She called in to talk to the manager and the same woman picked up the phone. She laughed about the incident and said I can let you talk to the front desk person. Turns out that she was the owner! So unprofessional. She will never go back. Stay away from this place. Spend you hard earned money elsewhere. If there was such thing as negative stars, that is what I would give this place. read more