Being native to Cheyenne, but living in a different state. I usually hit up my favorite places, Twin Dragon, Taco Johns, and Bella Fuoco for pizza. Although I still think they have the best pizza in town, their hometown service was anything but hometown. My parents, friend and I called in to check for availability and make a reservation due to their limited seating. We are 4 grown adults and when we walked in for some reason they sat us in one of those small tall round tables. Not comfortable, and barely enough space we had to put some of our belongings in our jackets and on the floor. Upon sitting, I noticed that a group of 4 people had just left, and it opened up a nice sized table for 4, so I immediately asked the waitress to be moved to another table. This is where the fiasco began. For some reason our server Maddie, wouldn't accommodate our request stating "well that space is already reserved for people coming in." I immediately commented that we had reservations as well and we needed room, as we were ordering two large pizzas, and also the fact that we're already here we should be the ones accommodated, and who's to say that group may not ever even show up!! She said I'm sorry there's nothing they could do and simply refused my every request and pushed back at anything I was suggesting. So at this point I was upset and being vigilant about the space around us. That one table sat there empty for 3/4 of our stay, and then another group left opening another table of space for four. Not once did Maddie ask us, inquire, or even mention or state the possibility of us moving. She literally brought us our pizzas and she was struggling to find space to place them, save our utensils and plates. So there we were crammed trying to enjoy our $70 pizzas. I couldn't understand why??? Perhaps she just never learned about hospitality and customer service. I did try to mention to her the possibility of us moving, and it just seemed like she was adamant about not moving us. It's sad that when I go home, my experiences in my favorite places get ruined by an individual who cannot cater or even try to give proper service?? It's like their stuck in their routine, and don't deviate from what they're doing, because then they wouldn't know what to do?? Maybe it's just a new way of thinking, but in earlier days, the customer was always made comfortable, gestures of appreciation were present, and it was always guaranteed that a happy customer was a returning customer. Perhaps they just don't understand that in our day and age that at the end of the day, it's still the customer that's paying their paycheck, and providing that much needed supplement called a tip.
In retrospect I did ask to speak to the owner, and because he was "busy", an older more mature female manager came over and talked to me. She was very nice and cordial and I felt the need to state my concerns, hoping they would remit to their employees that customer service is an important key for sustainability in the restaurant field. She stated next time I ask for a manager should it happen again, and hoped we would return to give them another chance. I stated I appreciated it, but would be commenting on a several media forums about my experience in hopes that it would change to a more positive experience for someone else. This is my effort at doing so. Once again this is not negative remarks for the quality or the pizza, but the quality of the service of one particular individual named Maddie. Thank you. Hope you get treated better and good luck. read more