I am writing to express my dissatisfaction with the service I received at your salon.
My recent visit was disappointing, and I believe it is important to bring these concerns to your attention to prevent others from experiencing a similar situation.
Firstly, I was surprised to find that the front door of the salon was locked during business hours. As this was my first visit, I had to wait for the door to be unlocked upon my arrival, and it was promptly locked again after I entered. Throughout my appointment, I observed the staff repeatedly locking and unlocking the door for other guests and delivery drivers, which seemed unusual and unwelcoming.
My appointment was with Alana, who claimed to be a curly hair and texture specialist. Unfortunately, the results of my haircut suggest otherwise. Despite asking for my layers to be maintained while keeping my length, I was left with harsh, blunt layers that are extremely uneven.
When I asked Alana about my curl type, she stated that she didn't know because she hadn't seen my curls, which is inaccurate since I arrived with my hair in its natural curly state.
Following the appointment, I reached out to Alana via message to express my dissatisfaction, and was offered a free hair cut (thank you but I would never return nor do I need more hair chopped off). Due to the severity of the damage to my hair, I now need to get extensions to correct the mistakes made during my visit or wait one year under a baseball cap until my hair and layers grow back evenly.
I later visited my usual salon to have my hair fixed, and the stylist there was shocked at the uneven, blunt layers Alana had cut. After years of growing out my layers, I was devastated to have so much length cut off and to be left with short, thick sections of hair that are difficult to manage.
The photos attached show the before and aftermath of my haircut, which is not only embarrassing but also costly and time consuming to repair.
I strongly urge you to review the qualifications and certifications of your stylists, especially those who claim to be specialists. I feel misled and victimized by this experience, and I hope steps are taken to ensure this doesn't happen to others.
Please look into this matter and take appropriate action and proceed with caution when visiting this salon. read more