I have felt very hesitant in writing this review. I really like all of the people there, they were very friendly and nice. But I have to be honest about the services they offer.
I came into the salon and asked for the head hair stylist, Jay. I brought very specific pictures with what I wanted, I also added the things that I was very particular about not wanting. I wanted a long a-line hair cut, with no blunt edges, and no "mushroom head" or curling under. My hair is naturally straight so I wanted to make sure it was styled close to how my everyday style would look. I also stated that for the color I didn't want any orange or brassy colors.
The end result was the weirdest haircut I have ever seen. From the back, in the middle, it was just one blunt ledge of hair, no soft layering like normal a-line haircuts, and then it came to strong, long points on the right and left sides of my hair. Without asking, they blow dried my hair (which added to the cost of the 4 DIFFERENT COLORS they put on my hair which was SO pricey!), and in blow drying my hair he curled my hair under giving my hair an unnatural "mushroom head" look. It was awful. The color was fun because it had different dimensions, but it is so brassy and orange looking - I asked for a soft and creamy looking blonde, and this looks so unnatural and weird. My hair looked SO bad.
I thought maybe I was just being picky, so I went home and straightened my hair to how it would normally look and everyone thought my hair was so bad and so weird. At least the color looked normal, it just wasn't what I wanted, but the haircut was so so so bad, I wish I could post a picture!
They also sold me on a $60 product that works horribly in my hair and they won't let me return it.
I went back a couple days later to fix the cut, and I was met with a ton of resistance, he didn't want to change it. But I can't explain enough how awful it looked, it was the worst! So, he "fixed" it a little in the back, but it still looks so bad and makes no sense, it looks nothing like an a-line haircut or even a bob.
I wear my hair up every single day because I haven't been able to do anything to it to make it look normal or great.
I am extremely displeased with the inability to meet the simple demands from the beginning and then the fact that it couldn't be fixed when I returned as well. The total cost was over $200 - with a HORRIBLE haircut, color I didn't want and product that does nothing but cause problems on my hair. I'm sad to write a bad review because they are so nice, but I can't rate bad service any higher and I think people need to know. read more