Not good! My rental was a falling down heap from the 1960's. Conveniently they always had to "consult the owner" for repairs that didn't happen. Rude staff. Unrealistic expectations on their moving out list. We scrubbed from top to bottom and they took our whole deposit. I was even charged for towel racks and things that the house never even had in the first place when I moved in. I would not rent from again. read more

Absolutely despicable. Rented me a death trap with unsafe wiring, ancient leaky roof, windows leaked in the rain, poorly slapped together excuse for a renovation, had several attempted break-ins that I was belittled for "not being careful enough", entire complex was a teardown candidate if a decent company or housing co-op was to theoretically take it over from Bell, not a single nice or honest employee in the place, moved out and luckily wasn't hounded by Bell or collection agencies once I moved out in late 2012, a small miracle considering that the unit was execrable condition when I moved in (was only place big enough for me in my price range at the time, so didn't have much of a choice) and their lack of effective repairs and maintenance workers plus the Oregon climate only made matters worse. They even had the gall to complain about the vintage 1980s license plates, duct-taped dash pad, loud muffler and bad paint in the truck I owned at the time and even asked me why I have not cut my hair in many years & said I would look better and have less trouble with my drains if I cut it, when I never mentioned a thing about clogged drains to them. All Eugene area rental companies are elaborate scams run by people who only care about money, personal image and control of tenants, Bell is the absolute worst of all of the rental companies, with Emerald, Umbrella, Von Klein and Interstate/Michaels being very close followers to Bell's lack of redeeming qualities. If you must rent an apartment in Eugene, any of the ones around Valley River Center or Bethel/Santa Clara areas that aren't those companies I named or Bell are a safer and better choice. As of 5/14/16, Bell is the only business I have reviewed that makes me wish I could give negative stars to, and I have dealt with some awful ones. read more

Horrible! Would give them no stars if possible. Dealt with them for 2 years and I would not recommend them. One of my reasons for moving was so I could get a better rental company. In fact if you want to eventually receive some if any of your security deposit back DO NOT rent with them! Plus don't spend the time to clean it because they will charge you lots for cleaning, even if it is in better condition than when you first moved in. read more

I wouldn't even give this company 1 star if it were an option. I have rented from this company for over a year now. Problem after problem has occurred. For starters, when my family and I first originally looked into this agency, my husband and I paid $60 in fees to even have our application reviewed. Then, we finally decides on a house and were given 24 hours to pay the first month rent and deposit in full. If not, the house would not be reserved for us. We happily did so. After not hearing back from the agency for a week, I emailed the real estate agent asking when the home would be ready to move into (since the last tenant destroyed the place, they guess it to take a week). I emailed her on a Monday and didn't receive a reply until Thursday afternoon stating it would be done in 2 weeks. Well that two weeks went by and once again I emailed her asking when our home would be done (mind you; you have to give a 30 day notice to the place you're leaving). She replied and stated she would let me know when the house would be finished. Three weeks later, still hadn't heard anything. So emailed her once again, this time asking her to be honest about the time frame since we had to give a 30 day notice and we only had a week left in our current place. I then got an email directly back from her saying she had forwarded my email to her boss and that I needed to stop harassing them about the house. I was so appalled by the lack of respect as a customer and professionalism. I didn't respond and didn't get another nail confirming a date for 2 weeks after. It took almost 2 months to have a date to move in. In that time, we had to live at families houses because our lease had ended at our home prior to us moving in. After all that craziness, a day after moving in, we did a walk through to find that the stove top didn't work, the oven door was falling off, there was a hole in the new carpet they had "just put in", the garbage disposal was broken, an outlet in the nursery was sparking, and the bathtub and the flooring had chunks missing out of them. Besides them not finishing the house properly, they made me wait two weeks to get anything repaired. In the beginning July our son was born. The last thing on our minds was rent. We got charged $60 for a late fee for not turning rent in by 5 of clock on the 5th. I called and explained it was the birth of my son and I couldn't miss that and they refused to drop the charge. About a week after moving in, both my husband and I got a friend request from one of the men who works for bell real estate. I had never told him mine or my husbands name. He had gotten my information from the forms I had turned in and looked us up. I found this extremely inappropriate and it was worrisome about who I had just turned all my personal information into. And that brings me to the final straw. The neighbors. They called to complain that my husband and I BOTH park a vehicle in the parking lot. We received a letter in the mail stating that one of our cars will be towed if we continue doing this. Mind you, there are two people who park their car in TWO parking spots so nobody can park their car next to them. And that's not even the worst problems. We have a few neighbors who let their children play outside. Their play time is my sons nap time. They sit under his window and scream at the top of their lungs, throw toys at our cars and door and the parents just lay in the house and don't do anything. When I tried talking to the parents about not letting their children play by the cars, they stated they didn't understand. I have called bell real estate MULTIPLE TIMES to talk to them about these on going issues. But today I had had it when they woke up my son four different times by throwing a ball off our house. I don't recommend this company to anyone. I feel that people certainly pay a lot to rent from them and they have acted like we don't deserve the basic respect. read more

BE WARNED !!! I walked into Bell Real Estate office yesterday at 2 p.m. to get information and appointment to view a property listed for sale by Bell on Alturas St. There was only one very angry woman at the counter yelling to me to get out, because they do not handle any sales. (The front door has a sign BELL REAL ESTATE, OPEN 9-4 P.M.) I was very offended and a bit scared by the offensive manner of the employee. What might have caused the tirade ? I had only uttered one sentence "I would like some information" read more

These are the absolutely rudest people we have ever encountered. In addition, they took over half of our security deposit stating they had to clean for five and a half hours. This is absolutely ridiculous considering the property was spotless. When asked to provide pictures of the areas that needed to be cleaned, they were completely blurry. I have sent an email with no response and when I called to speak to an employee I was treated rudely. Do not rent from them unless you are willing to give up your entire security deposit or at least leave the apartment dirty since they will take it anyway. read more

If there,was a way to write a review with no stars I would. PLEASE PLEASE PLEASE do not rent from these people. They are very dishonest. Instead of returning my security deposit they took out $23.00 dollars for the blinds not being sent out to be cleaned!!! We have rented many apartments and never have had to do this. Also when there is a problem there is no manager on site or the weekend. Forget about calling them during the week. They only take emails. The washer and dryers don't work and are constantly jammed. The locks on the front door can be broken into by a 4 year old The apartments which have a virtual tour are not the ones you live in. When we called over 10 times for our security deposit they had a voicemail message from 5 months ago. The property Is filthy and not kept up. Parents please don't let your kids move here. There us a free. Clinic close, dirty hums laying on the street etc. Bad management who claim they work until 11:30 at night. We'll it doesn't show it!!!! read more

Don't think Bell R/E deserves even one star. Very unprofessional staff. Bell takes advantage of college students and their parents. Our student moved into an unclean property managed by Bell. We were told to take pictures so we would get our deposit back as long as property was in same or better condition. Not how it worked out. We cleaned upon move in, thoroughly cleaned upon move out and fixed items that were broke upon move in and Bell took our full deposit and had the audacity to bill us for more money! They threatened to turn us over to a collection agency if we didn't pay. You only have one chance to respond by letter voicing your argument, then it's too bad that is there decision attitude from Bell. I highly recommend not renting or doing business with Bell R/E. You will regret it! read more

This is to inform the public that Bell Real Estate is a very ineffective property management company and I would NOT recommend them to anyone! I am the owner of a rental property (duplex) on Main St. in Springfield. When I bought this property at the end of 2016, I was selling a rental house in California and exchanging it for a rental in the Eugene/Springfield area. I didn't want to be the "landlord" and since Bell was already in place as property manager for this duplex, I decided to leave it that way. ONE good thing I will give Bell credit for is that I receive the rental income from the duplex on time every month. Other than that, they have been extremely unresponsive to my phone calls/voice mails, texts, and emails whenever I have had questions or concerns about the property. It is basically impossible to reach a live person in order to have a conversation....other than the office person answering the main line, who immediately transfers me to the voice mail of the person who is supposedly my contact person (Amanda), so that I can leave a message that will never be answered. On the rare occasions that Amanda has answered her cell phone, she is always running to a meeting or in her car so that, without access to any records, she is never able to answer my questions....and never calls me back later when she is in the office. I have found another property management company here in Eugene that was recommended by my realtor. I gave Bell notice of termination of their "services" and I am transferring everything over to the new company at the end of this month. Bell has been completely uncooperative in responding to the new company when they have asked Bell for records/rental agreements regarding the tenants at the duplex and I have had to do the legwork myself in providing the new company with copies of rental agreements and other information in order to make this transition. All this is after I gave Bell their required 60 days' notice of termination as is stipulated in my written agreement with them. SIXTY DAYS! I have complied with everything required of me in our owner/property manager agreement and, in return, they have not displayed an ounce of professionalism or basic courtesy when it came to responding to any requests from either myself or from the new property management company! Just to reiterate, I do NOT recommend Bell Real Estate as a property management company. read more

Absolutely worst rental company I've ever had. Good luck getting your deposit back at the end of the lease! This company is a JOKE!

Their attention to detail is poor at best. Maintenance effectiveness is even worse. Go anywhere else if you can.

I think it is extremely important you read all the reviews for Bell Real Estate. I will try to keep this short, and professional. ....I have actually had good experience with some of the front office staff; they were kind and considerate to me. However, "Bell Real Estate" once I signed a sub lease agreement, were not kind, or professional, AT ALL to me, except towards the end of my lease, when I had a death in the familly. You really should come see the property, if you are considering leasing an apartment at 1893 Garden Ave. Unless you really don't care about your rental dollars, and the hard earned money you are spending, you should NOT rent here. The acctual residents, mostly college students, were the least of my worries, although yes, some of the late night drunken behavior and loudness did get a bit old. The building is old and not in good condition, the gargabe is left strewn around on a pretty regular basis out back, my sons friend was towed with 20 minutes of arrival at Christmas break,did not really know yet that they take great delight in towing you away, there has been no hot water for MONTHS now in our buildings washing machine....and on and on. Treated very poorly, and like I am "the enemy" vs. a parent of a college student, who just happens to actually lIVE here. Not for long, though. Yes it is "convenient" to Em X, and the college. But, that convenience comes at a cost. Oh, yes, my and others bikes have been vandalzied, and STOLEN off the porches!!! Anyway . if you are reading these reviews, GOOD. KEEP LOOKING. Unless you really don't care. read more

If I could give them zero stars I would. This is the worst real estate company ever. My boyfriend and I applied for an apartment and they told us we would get a call back in 3 days to find out if we were approved. We waited for over a week. We called multiple times a week trying to get ahold of the guy who was renting it, left messages and never got an answer or a call back. It took 3 weeks for us to find out we were not approved for the apartment. We went in again and applied for a different one and same thing happened again. Didn't get a call back until 2 weeks later. We are now waiting on our refund for the application fees. We were told it would take 4 days to have it ready for us, it's now been a week and a half. Horrible customer service. They don't answer phone calls and don't return calls when they say they will. We will never be going through Bell Real Estate again. I wouldn't recommend them to anyone. read more

I would not rent any house, apartment, garage, etc. from Bell real estate. If Yelp had a negative rating I would go with a negative rating. .IMO they are dishonest and unethical and are a prime example why OR needs to tighten their laws against property management Co. and homeowners who rent out properties.These people prey on college students and then stick it to them when they move out basically because they can. I also wonder how much of this "free money" actually goes into the house. Having done rental maintenance for over 30 years, I was appalled at the condition of the house when my son first moved in. My son and four of his friends rented a house from Bell for two years while they attended the university of Oregon. When they moved in the house was basically dirty, the walls were dirty and had a small amount of touch up done, but it was done with the wrong color of white paint, the carpets were old, dirty had some stains and looked like they had been vacuumed but not professionally cleaned, the hardwood floors were dirty and stained, the windows were filthy and some of the blinds were broken or had bent blinds, the lower dishwasher rack was missing it's wheels,the shower door in the upstairs bathroom was broken, the ceiling lights were dirty, the lower deck in the backyard was rotting away and the house smelled of cat and cat urine. We brought this up to Bell the week my son moved in and they did nothing to remedy any of these problems. A year and a half after they moved in the sump pump in the basement broke and the basement flooded, they called Bell, who took several days to send someone out to look at the pump. They replaced the pump, brought in heat lamps and left. The proper method of dealing with a situation like this is to get someone out there immediately, replace the pump and bring in air moving fans and de humidifiers to remove any remaining moisture in the basement. The results of not doing it in a timely and correct manner was the water caused the linoleum floor to separate and buckle at the non sealed seams and come loose from large portions of the concrete floor and mold to form on the walls and in the basement bathroom. In July, my son and his room mates gave their notice that they would not be renewing their lease and would be leaving on the 18th of August. I flew up to OR on the 15th of August to help my son move out. On the 16th I went to Bells office and asked for a walk thru for the next day, I was told they don't do walk thru's with the tenants present and do it when they leave and send them a final accounting after conducting the inspection. When I told them this didn't seem to be above board and gave the tenants no chance at addressing any problems brought up in a walk thru, I was told that is how they do it. Since I have over 30 years experience in rental cleanup and maintenance, I ended up helping clean the house, Over the next two days I personally cleaned the outside of the house as high as I could reach, cleaned every window and screen in the house inside and out. cleaned the blinds in every room, cleaned the three bathrooms, cleaned the forty plus year old stove and range hood, replacing the filters and drip pans with new ones since it is cheaper and easier than trying to clean them, cleaned the two decks and wood stairs on the outside of the house, sprayed a mildewcide to kill the mildew on the basement walls that had formed after the sump pump failure and flood. I also cleaned the walls in the basement and two of the upstairs bedrooms. When we left the house, the difference was night and day from when they moved in with the house looking like someone had actually cleaned it! We used the clean up sheet provided by Bell and followed it line for line, checking off each item as we cleaned it. In the end it proved to be a worthless exercise because Bell clearly had no intention of giving any of the deposit back. A month after moving out they received the Final Accounting from Bell. In the review which was dated three days before they left the premises it stated: No attempt was made to clean the unit, which they charged $560. $304.58 to clean and fix the damage to the blinds. $232.50 to clean the carpets. $897.50 to touch up the paint. $279.07 to replace broken outlet covers (there were none!), replace the NEW DRIP PANS on the stove, REPLACE THE MISSING WHEELS ON THE DISHWASHER THAT WAS MISSING WHEN THEY MOVED IN, and repair a small chip (and I mean small) in a closet door. Finally they charged $1015.00 to replace the damaged floor in the basement that was caused by the broken sump pump and resulting flood. They even want an additional $788.65 for the additional damage! DO NOT RENT FROM THIS COMPANY! read more

If I had the option to give zero stars I would. I have been renting from Bell Real Estate for five years. In that time my property manager, Brent, has lied to me a number of times and even indirectly called me a lair. I received a notice posted on my door one day warning me I had 24 hours to pay a $50 fine because I had an unauthorized guest. I quickly called Brent at Bell Real Estate and left a message. Well, he got back to me 3 days later after numerous phone calls. I told him that I did not appreciate having only 24 hours to pay a fine without being able to discuss it with my property manager until 72 hours had passed. He noted that he had not been aware of such a time constraint. This was interesting because his name was signed at the bottom. Brent likes to talk about the lease agreement, but does not follow it himself. There was an instance where there was no notice posted on my door for inspection 24 hours prior to said inspection--which is Oregon law. He instead handed it to me when he arrived for the inspection. Brent has raised his voice at me as well. Bell Real Estate has a culture of aggressiveness and unprofessionalism and they do not treat you as a human being. I would rather pass a kidney stone than rent from Bell Real Estate again. I almost forgot. My bathroom paint has been bubbling and flaking off since I moved in. Bell Real Estate finally got around to "fixing" it around two years ago. However, they told the contractors to not fix it right because that would mean more worker hours, materials, and thus, more money. The contractors discussed this with me and noted that It was only a temporary fix. Less than a week later the paint began bubbling up again. Thank you Bell Real Estate. read more

Senior Design Student who has never paid late and has received previous deposits back. 13th and Willamette Florence Park Apartments Bell Real Estate completely screwed me out of my deposit. Charging over 590$ in cleaning fees for a studio apartment that was fully vacuumed, spot cleaned, floors scrubbed and counters and surfaces bleached, in a building that is falling apart. They charged over 200 dollars to fill in pin holes (what did they use gold?) . 70$ to unclog drains that were working fine before leaving. And 220 dollars to clean rugs that were not only clean when I left but consisted of maybe a 15x20ft space. In all fairness, they estimated 150 dollar cleaning at contract but charging 70$ over is not a fair estimate. The apartment manager Brian should be steered clear of when looking for a rental property he is not only insulting but couldn't be bothered. Another tenant called about Mold forming behind an Apartment provided cabinet concerned about the safety and when called Brian not only refused to have someone clean it but proceeded to pull out the cabinet and say "now it will be easier to reach" assuming she should be responsible for cleaning the mold, which is legally the managers responsibility for keeping a safe living environment. In addition make sure to clear out your automatic payment accounts because they keep transactions open even after tenant has left. I was charged 500$ my rent was up and when I called to get it back they made it seem like it was my fault. When asking why they didn't clear my account when my contract was up they responded in saying that is not our responsibility, however had no problem accepting an anonymous 500$. I am not one to write a scathing review and in general Bell Real Estate has been good to me however, I was absolutely insulted about how they handled my exit of my apartment and if i had to do it again would never have rented from them in the first place. When renting from them ,especially Brian, make sure you take pictures of rental unit at beginning and complete a final walk through in person. That was my mistake and i really got nailed for it. read more

I've heard terrible things about Bell, but unfortunately they manage a LOT of the rental homes in Eugene. I've never rented from them and yet still had bad experiences. Called to set up an appointment to view 2 houses managed by different property managers. The first never returned my calls. The second only offered one time to view the house and when I proposed several alternate times that did not conflict with my work schedule, was simply told no with no alternatives. Clearly Bell does not want to rent properties. They just lost a prospective renter with a full time job and excellent rental history. read more

WOW, in the worst way. I rented 1/2 a duplex from Bell on 15th/mill. When I moved in the carpet was absolutely disgusting looking and smelling. I complained right away, they said it was cleaned after every tenant moved out. I told them if that was true then they needed to replace it. Were talking huge nasty stains everywhere and a constant foul smell like a dog pissed everywhere. They never cleaned it or replaced it after many complaints. I almost hired a carpet cleaning service myself it was so unbearable, but my budget was already in the red at this time. At the end of the year I had to throw away my couch because the smell had overtaken it. There was also a spider infestation. I would see so many spiders everyday it was awful for someone who hates them. When I came back from break there had been a massive egg hatching with little spiders EVERYWHERE. I evacuated and used bug bombs to get ride of the bastards. The 'lady' in charge of my affairs name was Tara I believe. Large woman with no soul. After all my issues she had the audacity to withhold my security deposit, the most expensive thing: carpet cleaning. Throughout the time they were looking for people to rent it out the following year they would put signs on the door with 24 hour notice and a 2 hour window they would be showing the property. They would show up on the day, but at random times completely outside of the window. Onetime I was sleeping and I didn't hear them in the house, they went into my bedroom where I was sleeping, didn't even apologize... These people are awful. The only nice person I saw at Bell was a young person working there, probably a student. They operate an oligopoly in Eugene with the other rental companys so they know your choices on who from rent from are limited, its hard enough to find a place to live you have no option who you rent from basically. I considered small claims court but I was out of Eugene by then. What they do it withhold security deposits for repairs, even if there are none to be made. Then they don't make the repairs and pocket the money. CRIMINAL. Hate is a strong word, but it's the only one that describes how I feel after renting from them. read more

Tried to speak on the phone with a representative. It took me a few days to even come into contact with someone. When I finally did she was so rude and the whole experience was terrible and she was unprofessional. Will not be using this place AT ALL read more

Would give 0 stars if possible. Never replied to any of my emails about noise complaints, so I had to call them. At first they said that calling the police was enough for them to act on the complaint, so I did. And then they said that it actually wasn't enough and I had to get all of the other people in the complex to report the person who was breaking their contract in the first place. It is not the residents' job to get each other to uphold their contracts. It is the real estate company's job. Additionally, if someone reports a contract violation they should take it seriously and not just keep pushing it off. The reason I chose to live here was because there are rules about excessive noise (i.e. don't be an asshole and blast music from 3:30-5 AM), but apparently Bell doesn't care enough to uphold the rules they put in place. read more

Don't rent with Bell!! They are an awful company. I had a horrible time living at my place, because of them. The house was dirty and falling apart when I moved in. My house looked as though it hadn't been thoroughly cleaned or properly taken care of in years. There were major foundation problems, as well as mold and an ant infestation. It took weeks to get hold of anyone in the office that could help with anything. It was so exhausting trying to get any help from them that I eventually gave up. At the end of the year, they attempted to charge my roommates and I over $1000 in cleaning fees for a spotless house, that was much cleaner than when I moved in. The man I have emailed with about this was completely rude and unprofessional, to the point of attempting to belittle me. Bell Real Estate is an awful company that abuses their tenants, as they know they are young adults living on their own for the first time. They use this information to up charge their tenants for simple cleaning fees, because many tenants may not know this or will give up fighting for their right to their money. It was a complete disappointment living here. I will never rent will Bell again. read more

EXPLOITATIVE and CHEATING: We were model tenants who left our apartment spotless, yet were cheated out of more than half our deposit, with $75 charges for dry wiping blinds (which were already clean) and other trumped-up charges. They took a full 30 days (they maximum allowed) to respond to our appeal. They know full well the only recourse for cash-strapped students is small-claims court, which is risky and time and money consuming for students, who may also lack the experience to challenge them. Bell are hypocritical and exploitative of students just trying to get by and get their education. Take pictures of EVERYTHING when you leave and make sure it's beyond fault - I would even insist on an inspection with them so you have a chance to clean up any flaws they perceive, so they can't overcharge you. read more

I can't believe how horrible of a company this is. Their customer service is unacceptable. Every maintenance request we've put in has been cancelled and we had to call and complain to get things fixed. They are sneaky and sly with how they go about business and we have NEVER had a positive experience with them. Avoid renting from them at all costs! read more

Never go through this company! Very unprofessional. First correspondence was via email in which I had set up a time to go look at a house with a Realtor. I showed up at the time we agreed and waited 15 min past the agreed time which the person had not shown yet. Since I had no cell number, I emailed the person asking if they were going to show me the house still. The response was that she had totally forgot to tell me that they were closed that day....great so I left work early and drove 20 min out to see this place for nothing. I said forget it. Second, After paying the application fees for both me and my fiance (totaling $80) we were approved for a rental home. We were told we could pay the deposit on the 1st, then choose when during that month we wanted to move in, and we would be charged a pro-rated amount. Great! except the following Monday we were informed we could no longer do this and had to pay everything on the 1st or they will move on to someone else..... Needless to say, we will NOT be renting from this shady company. Keep your $80. read more

I have no idea what these other people are talking about! I have been thoroughly impressed by the professionalism of this company. Every single call I have made to this company has been answered and all my concerns addressed in a timely manner. Every single other company I have tried to contact takes my name and number and never returns my call. I had been getting so fed up with this system of management and I was getting very worried as I need to be out of my current residence in less than 30 days. Gabriel, a wonderfully generous and kind employee of Bell Real Estate, was extremely helpful in the property viewings. He was extremely organized, professional, and helpful. I left with all my questions answered and knowing exactly what to expect come the application process. The application fees are reasonable considering they use that money to do a criminal background and credit check and a majority of the deposit goes toward professionally cleaning every inch of the property after move out. The property needs to cleaned to the standard required by Oregon law which most whiny college kids do not understand. As a young college student I often feel taken advantage of by real estate companies and realtors. Most places treat college students like children automatically assuming we are irresponsible morons. Sometimes that's true but I have never felt that way with this company and I genuinely appreciate that. I am very excited to continue doing business with this company. read more

I would give this company minus stars if possible...we also went by their suggested cleaning list and spent the better part of two days cleaning, out of a $1050 deposit my son and daughter-in-law got back 35 dollars and the house was much cleaner than when they moved in. DO NOT USE THIS COMPANY !!! Will also file a complaint with BBB. read more

I've lived in the same house with the company for over a year, not once has anyone taken action on repairs. My kitchen pipes were so rusted they busted open and flooded my kitchen. I didn't even report it because they said on my lease that any water damage I would be liable for. Do not use this rental company or you will be sorry. read more

The worst property management around, and do nothing but harass you and they want to show your apartment before you can even start packing to perspective tenants, and try and charge you for things that were not yours. They send you bills for fixing things after you have lived there for 15 years. They are rude especially Brian Kester. read more

Do not rent from this company under any circumstances. Bell is a predatory rental company, that targets young naive college students. They lure poor college students who are desperate for housing with cheap rent. Do not allow Bell to perform the move in inspection for you. Do it yourself and be sure to take pictures before moving in, and when moving out. They will try to keep your security deposit by creating fictitious property damages, and cleaning charges. The reason that they are able to get away with this and make it a common practice is because most college students either don't dispute the charges or fall for scare tactics used by Bell. Bell will threaten to send any damage or cleaning costs exceeding the amount of the security deposit to collections. It is also within their right to take matters to small claims court, but as long as you take pictures, and keep your documents organized, they don't have a case. In fact, they will probably settle out of court. Call their bluff, every time! Let them know that not every young person is irresponsible. Parents of college students, Bell will take advantage of your children! If you want to avoid the hassle, I urge you not to rent from this company in the first place.. read more

A BUNCH OF CROOKS- DO NOT RENT from Bell Real Estate. The BBB even gives them an "F" rating ( http://bit.ly/ub85bk ) - They will never call you back and are extremely rude and you will not get your security deposit back. I rented from them last year and Bell forgot to mention that they overcharged us on our monthly rent by $800 - hoping that we would not notice. You have to make several calls to the maintenance department, it took me several calls to tell them that our carbon monoxide detector was not working (obviously their renters are not their biggest concern). Trust me, the last thing you want to be worrying about is dealing with a unethical business. Anywhere else in the United States and this real estate company would cease to exist, they just know they can rip-off college students and take their money. And beware if you have Walker Manske as your property manager. I was never able to get a hold of him so I decided to call the manager. He then (finally) calls me back chewing me out that his boss yelled at him, acting more like a spoiled child than a reality professional. And lastly, you are never given a walk through at the end. Instead they will charge you absurd amounts for "damages" (such as a $400 charge for "paint touch-up"). DO NOT RENT FROM BELL REAL ESTATE. read more

I would never rent from Bell again. When my daughter who is a college student moved out of her studio apartment we spent time doing a thorough cleaning of the apt. This included cleaning cabinets, sinks, bathrooms, tubs, toilets, floors etc. Out of the $500 deposit . she initially received only $74 back. When she moved in it was noted on her move in report (which was inspected also by a representative of Bell) that the refrigerator had a door rail that had broken and was glued on (not replaced). It came off within a week of her moving in. They charged $70 for a new refrigerator door rail (even though it was broken and only glued when she moved in) They charged $120 for carpet cleaning. There were 2 unfinished remnants covering a portion of the hardwood floors. She didn't even use them while she was there. When I disputed the high cost charged to clean these, their response was they charge more to clean high rise apt. carpets. Her apartment was on the 1st floor. $120 to clean a couple of poor quality unfinished carpet remnants. Really?? They also charged a cleaning fee of over $100. We left the apt. as clean, if not cleaner, than it was when she moved in. She was charged $130 to fix nail holes and chips on the walls. There were a few small nail holes, and one area where paint came off when she removed a command strip, but nothing that would have taken more than a few minutes to repair and touch up with paint. I had to submit a written dispute of the charges and was able to get back a whopping $59 on top of the original $74. This is the worst experience I have ever had with a rental company in Eugene. I hate the way they take advantage of people, especially college kids. Avoid them if you can! If you do rent from them I suggest you take close up, dated pictures of problems found when you move in,and of walls, ovens, bathroom fixtures, etc. when you move out. You will probably need them. read more

So far this is the worst company I have ever worked with in terms of assisting clients. Moving across the country, they sent an email giving a date for move in "within a day or two". Then decided that they couldn't meet that deadline after THEY sent it and then gave us a possible window of two different days. We then asked decided to move out there the following week at which point we were told that they didn't know for sure and couldn't give us a set date. NOW WHO DOES THAT??? What kind of rental company can't give a tenant a move in date? Are we supposed to pop a tent in the parking lot until they can figure it out. They suggested waiting until the end of the week and then maybe they could give us a week's notice. EXCUSE me, but classes start and it takes 37 hours to drive to Oregon! These are the least helpful, rude, and uncooperative people I've ever worked with. Pray that this one year goes by quickly and we can find a place that actually believes in customer service. BELL REALTY is awful. read more

Bell Real Estate is the most unprofessional company you could rent from. If you're thinking about renting from them, expect them to be completely unorganized, unhelpful and to have 90% of your deposit taken. They're thieves who thrive off taking advantage of college students and I'd highly recommend any other company in Eugene. I'd like to take the time to personally call out Tara Barron who works at the useless campus office on Franklin blvd. If you rent a campus unit, you are forced to deal with her and her incompetent, rude and unprofessional office. It took a month and a half to move into our house because they were so disorganized. When we finally moved into our unit, we were constantly checked up on and our privacy was invaded on numerous occasions. On one occasion, we did not receive a 24 hour notice and were completely surprised when they showed up and tried showing our rental to a group of over 15 strangers all at one time. Tara blamed me for not recieving the 24 hour notice as she insisted she had "told someone to put it on our door" and tried to make me feel as if it was my fault. Our rent was always on time and we were never a nuisance to their company. When it came time to move out, my roommates and I thoroughly cleaned our rental (including professionally cleaning our carpets) and maintained the yard hoping to get a large portion of our $1700 deposit back. Instead, we were given an insulting $500 back and ended up hiring a lawyer to get back the money we deserved. We wouldn't have cleaned at all if we would've known. Bell Real Estate is a scam, is highly understaffed and tends to hire uneducated cheap labor, a perfect example of Tara Barron. We will never rent from them again and have learned our lesson the hard way. We hope you take this message seriously and take the time to find another rental from a competent rental company - it will spare you a lot of frustration, time and money. read more

Rented the property at 1800 river road and moved out several months ago. At first I was super excited, the place seemed nice enough, especially for 450$. But I'll tell ya, there is a reason why this place is so cheap. On several occasions I saw termites. I also had an issue with black mold. It took me over a month for Bell to tell me that they were going to send someone out to deal with the problem.... no one ever came. And as far as the price goes, it may seem like a killer deal, but Bell somehow managed to charge me over 700$ in completely unwarranted fees upon my moving out. This is how they did it: the agent who was in charge of the property at the time, told me that rent was due on the 6th of the month. So for over a year, I paid my rent on the 6th of the month. Apparently, rent was due on the 5th. Not once was I notified, or charged a single late fee for all of those months worth of rent.... until I moved out. But of course, there was nothing I could legally do about it. Trust me... do not rent from this company! Even if you are more careful than I was, they will find some way to charge you up the waazoo in fees. read more