It not this specific location but Bell in general. I had TV and internet for a couple of years. This company has the worst customer service I've ever experienced. They are classic bait and switchers and are not to be trusted. Completely overcharged for what they provided. Don't try calling them it's a complete waste of time, they treat their customers with absolute distain. The worst thing is they advertise about being concerned about people's mental health a lot, but truly this is a lie. After dealing with Bell as a customer I can you that my mental health become much worse. And no I do not for work one of their competitors, or even in field. I'm writing this due to their shabby treatment of me when I was their customer. read more

Terrible service from a Company and site I expected a lot more from. Recently I acquired a new Samsung S23 Plus at the Kanata site of Bell Canada Mobility. It is the facility in the parking lot of Walmart in Centrum. I have had the phone for 3 months, and one Sunday the phone would not turn on. I tried everything. I took it to the place I bought it from and they tried a few of the same things and announced that I had to reach out to SAMSUNG customer service and arrange a return for repair. I am not one to complain, but I need my phone for work, so I asked for a loaner and they said, no, we don't have loaners. Zero help other than a phone number for Samsung support. I contact Samsung and they sent me shipping lables to return the phone for repair to Markham. Needless to say I am not happy with all the promises Bell gives us about support, what they really mean is once you sign a contract too bad. Well too bad for them as well, since I cannot be without a phone I bought my back up at a competitor and plan on switching all three of my phones away from Bell. Bad service is not something we should put up with especially at the fee's we all pay. I am done with Bell. Especially this location of Bell Mob. read more

I've got to add my 2 cents here, and I'm sorry - this is not pretty! First of all, let me state that we've just moved INTO town from a 2 acre lot in Carp that's technically still part of the amalgamated city, but does not have the services of said city (ie: we were on well and septic; had no OC bus service; no fast internet so no wifi; bad TV signal... etc.) Then about 3 months ago, Bell installed Fibe TV in that neighbourhood, and that was GREAT! ... that is, if you live just outside the city limits. You'd think they offered such good service inside the city as well, eh? Well sorry to disappoint, but read on... Fast forward to the current date, and I'm now living in Stittsville. Bell has been advertising near the Centrum mall and along Stittsville Main Street that they are offering Fibe TV in these neighbourhoods, for as little as $98.00 per month in a bundle including TV, telephone, and internet. Oh man, I'd *LOVE* to be getting all these services at such a great price! So of course I called to book them in. They set a date that was not as early as I would have liked, but so be it. And here's where it goes down hill. First of all, at that price you are getting very basic services, and that includes a basic house telephone line for $41.00. Not even long distance on there! And if you want to watch sports of any kind, or any of the specialty channels, or have the option of time-shifting, then you'll pay more for your TV too. AND if you want faster internet, you will also pay more for that! So, BUYER BEWARE!!! And then more bad news on the installation side of events: on the specified date, the technician came to the house to install the services, but when he did a test to see if we get the signal, that's when he gave us the bad news: we do not! So what was the point of booking the installation?? Somebody on the phone (wherever they are, across the country) plunked in some info on their computer that indicated we should have had it. But alas, the truth will out. So we cancelled that work order, because who knows when this will be available. So we got a call from Bell through an 800 number on that same day indicating that service was supposed to be installed. I asked how that could be when the tech was just there and couldn't install the system? She replied that her computer showed that Fibe was installed close to home that very day, and should work. I told her that was not right. That's when we saw this ad for $98 a few blocks away from home, which lead me to believe they could install it. So we re-booked it, and I wrangled a better price than the inflated price they wanted to charge for the upgraded services we wanted, and we booked a new install date. That was supposed to be today. I just got a call from Bell in the Toronto area, indicating that they cannot install the services today as planned, and they don't know when the services really can be installed, because they still have to "port" the services to our neighbourhood. I am so done with this - you can't even call it service! So I cancelled this order too. We are now shopping the competition. I will not be Bell's guinea pig. I'm not that desperate for their services! By this time, we are 6 weeks without TV at home, no internet, and no land line. Out of these 3 services, the only thing we are really missing is internet. But the fall is coming, and we will miss TV then! So we are shopping the competition. This experience with Bell was a pathetic waste of time - on the phone and in their store. I really wouldn't even give them 1 star if I could give less than that! End of rant. :-( read more

I started subscribing to Bell Fibe when they were giving much more competitive package pricing for Internet/TV/Home phone in 2019 Dec. I was promised that they were competitive and not to worry about the time limited rebates (silly me). First months were no issue but slowly little up charges started appearing for the phone....that is, $.50 here, $1 there. These are CRTC approved up charges sir. It was accepted as it is a nuisance to switch. Then 11.5 months, I get a note that my price will increase because a rebate is expiring. Do the usual call to Loyalty and short answer, there is nothing we can do sir. So I call Rogers and they've changed their loyalty pricing and will provide a very competitive price that was significantly lower and is committed for 2 yrs with no hidden up charges. I jumped - and guess what, Bell Loyalty calls (sends me junk snail mail) and even calls to ask why I am leaving and btw, Bell Loyalty has new rebates to bring you back. No thanks. From a technical performance, Bell did originally provide 1Gbps up/down at first. Then 1.5Gbps was introduced and they lowered the upload to 750Mbps. I called after testing and Bell stated that they are allowed to change their package offering unilaterally. "Why would you need 750Mbps upload sir?" That's not the point BUT I can't break the contract when Bell changes the terms. I also noticed that Bell does perform very aggressive QOS and rate limiting on certain applications and downloads. As an example, Call of Duty downloads trickled down to 100's Kbps on Bell's 1G service and took hours. Bell's answer was that EVERYONE is working from home due to COVID and COD is not critical. Agreed BUT why are you looking at my traffic!??? Also a lame excuse when Bell has historically claimed that they have the best over-engineered network and can provide the best upload/download. Bell also said it could be Playstation network. Well....with Rogers, the multi-gigabyte (20-30 GB) COD patches now takes minutes (less than 5). So it is you Bell. Rogers is not perfect and I am sure there's stories there as well but at least they stick by their committed pricing and performance-wise, I have not noticed Rogers performing the same level of aggressive QOS or rate limiting as Bell. For those who follow CRTC applications and proposals, Bell is always the first incumbent teleco, if not always involved, to propose Internet "controls" and inspection of your traffic. Canada needs more competition to remove the large teleco strangle hold by companies like Bell. read more

I go in to see about getting a plan just for text and phone calls, and they don't offer a pre-paid service first off. But because my identification and credit card are not American they can't provide service. What gives? What if I just moved here and needed a phone?? I'd be out of luck if Bell were the only providers. Thankfully they're not. I'd rather pay more than their fees for service that I am able to get,at least I know that even though my money isn't from here at least it's honored. read more