Dispute With Storm Internet Services For Unwarranted Service Charges, Refusal to Cancel My Services…read moreand Replace My Damaged Equipment We recently placed a review regarding Storm Internet Services, to publicize an extremely poor customer service response. In addition, we have escalated this issue with the BBB for arbitration. We had been customers for about 15 years and the final experience has been disappointing. We reside in a rural location and have a 60 ft. Tower, which upon being struck by lightning, disabled our internet service for several days. While trying to restore our access, their technician confirmed that our router likely sustained irreparable damage from a lightning strike, as their power surge protection facilities probably failed. Due to this revelation, we requested compensation for our loss through an equivalent service period credit as an exchange. Afterwards, they flatly declined responsibility, even after 3 months of our persistent attempts to obtain recompense. Our total hardware equipment replacement costs were $598.82. We notified them that we wanted out of our service agreement, as they would not meet us halfway to acknowledge our loss. This went on for several months before they finally actioned the cancellation. As a result, during that period, we disconnected their equipment and signed up with BELL Canada for our internet services. BELL, offered a vastly more affordable and faster internet service at $50/monthly for a speed of 25 mbps without a contract. In comparison, Storm was charging $126/monthly (at one point) for only 10 mbps of download speed and with a 2 year contract! Meanwhile, Storm was still charging us for unused services, and threatened collection of "unwarranted arrears" for the amount of $439.42 and to submit a complaint to the credit reporting bureaus. Our observation has been that their stance on client concerns is frequently patronizing and unsympathetic. To be fair, they have provided good services at times, but on this occasion they completely failed in a big way! When you express any constructive criticism, they project an image that "they can do no wrong" and are beyond reproach! Storm maintains a "Prove it to Us" attitude and often exerts an unprofessional defensive attitude. Their strategy seems to stubbornly ignore customer complaints with the hopes that you will eventually give up the dispute. They typically ignored our communiques, and often failed to document complaints accurately, saying "Oh we have no record of that"....do you have proof!? Storm would not even give us, as longstanding clients, the benefit of the doubt that our grievance was legitimate. Storm claims that they record all conversations, but are evasive to refer back in order to confirm allegations of the issues from an earlier date. Perhaps they should document notes to summarize complaints, which would be easier to track as most businesses do! In conclusion, all that we had originally requested was to be released from a contract due to unsatisfactory service. "Storm" would not guarantee the safety of our installed devices affected by their system, dependent on their "inadequate" power surge protection set-up. Our equipment damage and replacement costs, far superseded their right to hold us hostage to an overpriced and unreliable service. We also feel that we are entitled to an apology for their condescending conduct and overall disrespectful customer service. Finally, any "claimed debt" with them, should be rescinded without lodging a negative credit report against us. Actually, we expect a payment credit of $598.82 refunded to our banking account in lieu of said losses. As well, we want their equipment to be uninstalled from our tower asap.

From the owner: Storm Internet Services was founded in 1996. We have built a loyal customer base across Eastern…read moreOntario that has rediscovered what customer service means and has escaped the choke-hold of the National Carriers. How do we do it? Each and every employee of Storm has accepted and adopted our core beliefs.

Shout out to Joshua, who was so helpful in providing me with the best deal for a new phone and…read moreaccessories that he could find. He was very patient with the set up/changeover from my old phone and also very patient with all my questions! A drive to help the customer is a lost art in most people but he's got it and it was a delight to deal with him. Bravo!

Indescribably awful. We have been struggling for five weeks to get Bell to install Bell Fibe…read moreinternet, TV and home phone. We have spent dozens of hours on the phone to tech support, "Loyalty" (Bell's Orwellian name for billing and customer service), "Escalation Team":, "Escalation Team Manager" and "Internal Services". Bell agents have accused each other of lying; they have said they ordered items for us that in fact were not ordered. Bell has delivered faulty equipment that had to be sent back. They failed to set up the account properly, which led to an Armageddon-like battle between "Loyalty" and "Tech Support", with "Escalation sometimes aligning with one then with the other... Even the "Win Back" team had to weigh in! Frustrating and infuriating do not begin to describe my emotional reaction. Bell has wasted hours of our time and three full weekends. The music that they play on hold should be used by the CIA for its "enhanced interrogation" techniques. Shame on Bell. Shame on you. Problem is, Bell has no shame. Lauchlan Munro, Ottawa

Reception is good But the billing very bad…read moreThey send invoices when is all ready paid . Not a happy customer do not even like to give one star

I am disappointed in TekSavvy. Besides the massive increase in price over the years, both at the…read moreend of the promotional period and then price creep, I recently went online to move my service. There were clear options to keep my service at the current plan, or upgrade or downgrade. Since my needs have changed, I decided to downgrade, saving about $25/month. Clicking on "Next", I get a message "Oops! Something went wrong! Try again or call us at [toll free number])". I tried again, with the same result. I tried again. Same result. I tried again, but kept my current plan. No error, and I was able to proceed. I went back. Tried again to downgrade, and again "Oops! Something went wrong!". Tried again, but chose the upgrade option. It worked. I went back. Tried again to downgrade, and again "Oops! Something went wrong! Try again or call us". I tried again, keeping the current plan, and it worked. Now, I may be a little slow sometimes, but clearly, the system is set to deliver the "Oops" message when one tries to downgrade, and if they were upfront about it...as in, "hey, call us so we can discuss your needs and see if downgrading is the right choice for you"...then, I'd still be miffed, but at least I wouldn't call them out for their dishonestly. In the end, I kept the current plan. As soon as the move takes place, I will likely go to Oxio, who are offering a regular, non-promo plan for faster speeds at a lower price. Ciao, TekSavvy.

I was having trouble with my internet service and phone dropping out so I thought I would switch to…read morea smaller, local company offering internet service through my cable connection which had been solid as a rock. I signed up with Teksavvy and between 8 June and 18 July I had 13 drop outs of internet and phone service. I would have to power cycle the cable modem and service would be restored. During this time I contacted support service and they would find nothing wrong. After cancelling the service and returning the equipment I got an email saying I had failed to return the equipment. I did have an email from them after i had returned the equipment saying I had a credit balance, but they still said I failed to return the phone adapter after I sent them notice of my equipment return tracking data with Canada Post. I have no way of proving that I returned the phone adapter so I am going to pay them $56.44 so they don't turn me over to a collection agency. If you do return equipment to Teksavvy after canceling their service, make sure you take a picture of the equipment in the return box.

The Arab who came to serve me by landing, obviously didn't care about my problem. I bought Nokia…read moreonline for residential and he told me to return it or call online that they help me with it and he went to serve someone else. I waited instead of leaving for another employee to answer me and he found my mistake in 1 min and everything finally works. Arabic is clearly out of place, he is not a helping person and in customer service you have to want to help people, he clearly does not have this quality.

After running around at other Rogers store and phoning Rogers customer service, I found David at…read morethis store who was very knowledgeable and found my problem right away. Can't thank him enough. Hope Rogers know they have a great employee in him. Thank you David.