brought phone to Kanata location to have cracked screen replaced. I supplied the new screen. Everything worked when I brought it in. I asked the guy (call him Mr. X) if he could replace it for around 50$. He said yes. I waited in the mall for an 1 hour. He finished and I tested the touch interface and it worked. There was some dirt stuck behind the newly installed screen that wasn't there before. Also the new screen seems to be inset lower than the old, which makes it rough when swiping near edge. Also there is some dents to case border where it meets the screen, and bent plastic where the charger i/f is. He told me to try the camera, because that was what he was most concerned with, so I did, and it worked. I paid and went to my car. In the car I noticed the cellular connection didn't work (thus could not text or make calls), the speakers did not work, and the although I could plug my usb charger into the phone, it would not charge. Also it was not plugging in and out easily. I went back, so I called from home and explained all this to the person I spoke with (call him MR.Y) and he said no problem, bring it back at 11:30am tomorrow (Sunday) and they will take care of it. Sunday morning I drove there (40 min round trip, 10$ gas) and Mr.X was there. After explaining, he asked if I would let him keep it overnight, I said I prefer not, can't you look at it now. He said its better if the technical expert (who is in tomorrow, Monday) takes a look, because he doesn't feel comfortable enough to open it again. But he assured me they would get it all working again. So dropped it off again tomorrow (Monday) morning. Monday morning someone else was there (call him Mr.Z)I told him I have to go to work, so here is my work number and you can call me when its done, he said yes. I said around when, and he first said it should be done around 3pm, so I can come after work and I said I work until 5pm. He said people usually finish work around 3pm so that's why he suggested it. I said, I'll just come when I finish work, so you have more time, so 5pm or so. He said fine, we are open until 9pm. I arrived at 5pm or so, and MR.Z handed me the phone. He said, see, it is fully charged now, and the cellular transmitter works, you have service. I tested the charging plug and it did go in better now. The battery was charged. Then I tested the sound and there was no sound. He picked up his phone and my phone and held them to his ears and called my phone to try a conversation. There was no sound. He said he didn't know about that problem. I told him I mentioned it already. He said ok, no problem, I'll open it again and look, but I don't want to rush it now, so it will be ready tomorrow morning. I agreed to come tomorrow at noon. I get there and Mr.Z was there. While I tested the sound/speaker out, he said he there was water damage spots he noticed, and that he had to put in another part (speaker related). He mentioned he worked on it until 8:30pm last night. I said well, the water could have been there before Saturday (since I don't know why Mr.X would have spilled water on it), but more importantly everything was working when I brought it in. I said well at least I'm glad you got it all working again. Then he said it was like 39$ but if you don't want to pay sir, and for all the time, then that's ok, I don't want to make a long conversation with you. I said, so you want me to pay? It was working fine when I brought it in, and then Mr. X somehow made things stop working. He again said that's ok sir, I don't want to make any issue, if you don't want to pay, while walking away from the counter towards his register. I said I don't want to leave things not on good terms. He said no we are on good terms sir, don't worry. If you want. Then he said if you went to the big companies, they wouldn't even have replaced the screen for you if when they opened it they saw water spots. Then I said, but if that's the case you should have told me upfront (and I wouldn't have proceeded), and then also told me when Mr. X opened it since I could have been shown the water spots (I was there in the mall waiting around on the initial Saturday and Mr. X new it). Then he said It's a cheap phone, but I put a lot of time into it. If you work and make hours for your company, don't you get paid for that time. I just turned around and shook my head while I walked away. I was without the phone for 3 days (no email/txt/calls/alarms/etc), and lost about 3 more hours of my time than the original 1 hour promised, worried they wouldn't get it working again after THEY broke it. I wasn't happy I had to finally leave the phone in their hands Mon/Tues without being present. They never said SORRY. They never called me at the work number to tell me when/if it was ready/done. They made me come in again on Tuesday after saying it was fixed Monday. Customer service is rude, communication bad, competence is low read more
