This Factory Direct was in the same plaza as a Winners store that I frequented every other day…read moreduring my time in Ottawa. It is deadly for me to go into any Factory Direct because I love everything that I see. This store was no different. There was lots of parking in this plaza. I backed into a spot and headed over. It's to the right of Winners when you're facing both stores. I spent a good hour checking this store out. I had a great time and bought a bunch of items. This store is deep. You can find everything from items that are shown on TV late at night when you have nothing better to do, to televisions and small appliances. I saw a cheap Chia pet-like product. I decided to try it out. It needs a lot of water. Mine is a monkey that is supposed to grow grass on its head. It's supposed to take a couple of weeks to see growth, so we'll see how it goes. So far, it has been enjoyable. There are lots of quirky items in this store that are also practical. I got a mini umbrella for my phone that comes with a kickstand. The idea is to provide shade for your phone so that it doesn't overheat when you're using it outside. My phone and I are alike. We overheat when it's hot and humid outside, which was the case while I was in Ottawa. This mini umbrella was purple, so it was a no-brainer move for me to get it. You know what? It works. The curved handled hooked around my PopSocket and actually cooled my phone down. The best item that I got was an attach-a-bag strap that hooks on to your luggage handle and drapes over your luggage. It is the best. I had more than one bag strapped on to my luggage as I took the elevator down to the hotel parking lot the day that I checked out. It was awesome! I used it on my most recent trip to the Twin Cities. It freed up my hands and was such a helper. It was the best $4 investment! If you like candy, there isn't any shortage at this store. I didn't get any, but it was mesmerizing seeing everything from Milka to Toblerone. The selection was impressive and prices were decent. Neon signs. Laptops. Mice (I was told recently that the shift is towards saying mouses, which sounds weird to me). Power bars. There isn't anything you can't find in this store. I have a weakness for small appliances. It was cool seeing ice cream makers, shaved ice machines, waffle makers, rice cookers, and more at this store. So much fun at affordable prices! I also ended up getting a small container of Vaseline with aloe for my lips. It works great for the massive price of $1. I had the most pleasant woman at the checkout. I'm not sure why folks have indicated that staff were rude. This woman asked if I had found everything that I wanted. I sure did and bought stuff that I didn't even know that I needed! I paid with a credit card. The transaction went through without a hitch. Because I had done quite a bit of damage, I got a huge plastic bag for free. Yay! I should visit Factory Direct more often. I had such a great shopping experience here. The travel section, in particular, had great finds that I wasn't expecting. It's a great store with decent prices. I'd definitely return again. (308)

Very nice staff and caring , exellent place for cheaper electronics . Its such a shame this…read more place is closing down , i will miss this place . There are very few good places that will remain .

Great Service,,I went in with my HP laptop which is about 4 1/2 years old inquiring about upgrading…read morethe 8GB RAM, which I was told last year by Best Buy that is not possible, I asked the rep if I can upgrade to 16GB, he found out that yes it's possible, talked to the service guy, said I can wait, which is great,,,before you know it, I found out that now I have 24 GB RAM, which is 8 + 16, which meant I had two slots,,any way my laptop feels like brand you again thanks to Canada Computers Staff,,,well done,,keep it up,

A year ago, I bought a Dell tower with 64GB RAM and 1 TB SSD memory. Also purchased 3 year warranty…read morefor $74.00. Last week, the disc drive died. I took it back, assuming that Canada Computers would replace the disc under the warranty. Instead, they said they would give me a store credit for the original purchase price. The problem is, the increase in memory costs (since I bought my original tower) means that one cannot purchase an equivalent replacement at anywhere near my original price. In the end I had to buy a new tower with half the RAM and memory of my original tower for $142 on top of the store credit. In addition, they would not reimburse any of my unused warranty, not even allowing me to transfer the unused two years to my new purchase. And of course, they hung onto the old tower, presumably to harvest it for parts. So when Canada Computer offers you a warranty, make sure you know what they are, and are not, offering. Don't assume (as I did) that they will repair your unit or replace it with a comparable unit. You will be disappointed.

This store is great for browsing or for gift searches for the nerd / sci-fi / superhero fan…read more The store has a lot of options to choose from. The owner REALLY knows his stuff. I am not well versed in most of the stuff. We took a personal tour of the store to show me everything he had related to the one topic I said I was looking for as a gift. He's got a lot of good ideas and seems like he can also order anything he may not have at the time. Note he also runs a website which I'm pretty sure has a wishlist feature, so check this out as well! I'm really happy this store came to the mall. It's a great shopping store. He also had a cute tie-in for the kids with the mall Santa over the holidays. Nice to have the community feel back in the mall. 4 star only because I think some overall customer comforts like music and curb appeal would really do a lot to draw people in. Also the boxes along the back make me feel like they could pick up and leave at any time, but that's clearly not the case as they've been here a while now.

Although a bit on the tiny side the owner is very knowledgeable in his overall inventory and…read moreinventory possibilities. If there is some sci-fi/comic/anime/horror collectible or pretty much any other element of nerd/geek culture that you are interested in for your collection he seems capable and ready to get it for you. As, I said the in store set up is a bit on the tiny side though and things aren't necessarily easy to find as much of his inventory is in boxes you cannot get to or in the manufacturer shipping boxes that although are labeled (often with b&w graphics) they don't really give the actual collectable proper justice. It is very much a store front for an online shop and much of what he carries are thins fans have already got their sights on from online reviews/previews. This works fine for those like me but my wife visited a few times looking for a gift for me only to leave empty handed because the statues and figures she was looking for were not displayed and since she didn't have anything specific she was looking for couldn't find anything.

You know, I could go broke if I really let loose shopping in here... Their offerings are positively…read moreeye candy! They've got everythng, from huge TVs to wiring, earbuds and headsets. The staff is helpful without being all over you. And the shop is humongous! I would say that this place is just about as good as the Apple store is. To me the only differences are that this place is (as huge as it is) still smaller than the Apple store, and not as well lit. Maybe a bit less staff at the Sony store.

The only place in Ottawa that repairs Kitchen Aid mixers. Dropped out unit off, and he knew right…read moreaway what was needed. He said it would be ready in a week. Got a call 4 days later that it was ready. The service requested was delivered at a price that was better than expected.

We were pointed here by the Record Centre folk, for a record player repair…read more It's an old school store, nothing glamorous. Tiny and packed with various electronics in various states of repair, it's interesting to gaze around. A few things are for sale. The owner is genial. He'll chat if you like. He won't if you don't. Repair was done within the time he committed to. He knows what he's doing. Call ahead to get hours from a live person. The answering machine recording is not always accurate.

I bought a Tivoli One radio from the Audioshop a few years back. As you may know, they are quite…read moreexpensive and renowned for their quality - hence the high price. However, the radio started having problems recently, so I enquired in person at the Glebe shop. The older gentleman basically explained all the reasons why they couldn't help me and how expensive the labour would be. The younger gentleman was somewhat more helpful and at least didn't speak in as dismissive a way. I love supporting small, local shops, and expect better service than that.

I have nothing good to say about the Audioshop customer service or their repairs department…read more I found them slow (6 months on a DVD player), incompetent (despite the amount of time they had my machine, they returned in a worse state of repair), and arrogant (not only did they were they unresponsive to my inquiries, deface a cd they asked me to provide with the player, but they also charged me full price for not fixing my machine. Strongly recommend finding alternatives for your audio repair needs. Adam

Donovan was very helpful,my son was going in to buy his first gaming setup ( monitor, keyboard,…read moremouse and mouse pad) he was already into gaming so he know more than me about this kinda stuff he told the worker his specs he wanted on the monitor and he showed us a couple of different options. He also found a very expensive monitor on sale that we decided to purchase. He also helped my son pick out a mouse. He had him click some of them and see if he liked the feel. He found us reasonably priced items compared to competitors and the same process for the mouse and mouse pad. We will most definitely be back if we need upgrades. Thank you very much Donovan!

I needed help as I am from out of town. I purchased an sd card which needed to be formatted. The…read moreguys there were happy to help. They went above and beyond with their service. Saved me $35!

Formerly known as UBreakiFix, Same Same great techs as U Break I Fix / We fix Merivale, now…read moreoperating as MobileKlinik, they offer more than their name suggests. They fix and troubleshoot PC computers, laptops, MacBooks, iPads, game consoles HDMI microsoldering (PlayStation, Xbox, Nintendo), data recovery, screen and battery replacement, charging ports, and more. Experienced technicians. Give them a visit, you won't regret it, and be sure to ask for Moe. He's a wizard when it comes to IT.

From the owner: Fast, Affordable Mobile, Tablet, Laptop, PC, Game Console and Cell Phone Repair. Your gadgets play…read morea major role in your professional, personal and school life. When your phone, tablet, or laptop breaks you want an expert to handle the repair. That’s where we come in. With over a decade of experience in the electronics repair industry, UBreakWeFix can get the job done quickly and effectively.

I messed up my pc while upgrading and this Canada Computer was awesome with getting my PC back into…read moreshape! a huge shoutout to Ian for being an amazing helping hand in getting my pc upgraded and up and running. if you're ever in, I highly recommend Ian to help you out!! :D

If I could rate this store lower I would…read more Went to buy SODIMM 32GBx2 - clerk didnt know what "SODIMM" was (I mean its ok, I guess "laptop memory" also works), and transaction was pretty quick. Went back today to return it as per their policy, and was told the manager went on break, 'ok, cool - when will he be back?' "Around 30 minutes" - 35 minutes pass, I come back "Oh, sorry manager is still not here yet, come back another day or in the afternoon when the technician is here." Like holy cow, how can an associate not be able to do a simple return? Is it so hard? Ive returned things to associates at Walmart in less time. Called CS - they called the store and by the time the call was done, the manager had finally returned, I went back and completed the return. Sufficed to say lost 40 minutes of my time and $3.75 to return simple RAM. First time shopping here, and my last. Corporate should save it's money and close this location judging by the other reviews.