As a realtor in a challenging market, my website presence is crucial to reaching clients and…read moresatisfying their needs. Along with superb site design support, and ongoing IT support whenever I needed, DNS has provided all of the assistance I have needed. Their staff always responds quickly and professionally. Their work has been a key factor in my ability to establish a presence and gain success in a highly competitive environment. I highly recommend them.

From the first second of doing business with this company it's been sketchy. We moved our data from…read moreanother provider to DNS Networks. The provider we had prior to DNS were paid for 3 years in advance so we still had a few months left with them. We moved everything over in May of 2015 where at that time we had our older website and we launched our new website in September 2015 at that time we noticed that the old database was still pointing to the previous provider (good thing we still had a few months of services) so when launched the new site the website was not working. The CEO of the company Shawn Ebbs had never switched everything over to his servers like he was suppose to - essentially kicking back the DNS to our old database. Once everything was finally moved properly after a few dozen calls and countless wasted hours, we gave him a call for a refund for the paid hosting that we never used. It took everything for him cave in, gave us a credit for only one month and never apologized for his mistake. In addition to this hosting issue, there was multiple email issues where some emails as simple as our inquiries coming from our website and our accounting system would stop coming in out of nowhere - this probably happened 2 or 3 times in 9 months. From what I can see, Shawn micro manages his clients' emails and chooses what you can and cannot see. One day you may get something, the other you might not. The last trigger was when again we we're not getting our inquiries, we emailed him regarding this reoccurring issue, we were passed the ''being nice stage'' so we were straight to the point and direct in addressing this once and for all. His reply was and I quote: ''Please change email provider, and web hosting provider. We don't accept this disrespectful behavior towards our company and our technicians. You have by the 15th to get all your services off our servers.'' That email was sent February 6th, 2016 leaving us less than 10 days to make a quick change over and there was no way of negotiating with Shawn but he was good at passing the puck around. However this time it wasn't Shawn's fault because our site had been hijacked but at first I thought it was their fault. We were supposed to get a refund for the month of February 2016 and I quote: '' I will reimburse you for the entire month''. When I emailed him about this refund for a second time he said and I quote: ''There is no refund. We provided above the level of support for a website hijacked, pointed to your developer where to look, assisted Kevin to move the DNS/email, and didn't charge prof services.'' The point of this review is not to get a refund but to point out that if you're a small business and don't spend the big corporate money, Shawn will happily cut the cord at the first time he is not pleased with you even if it's his fault. His customer service skills are below any standards one could expect. It has cost us lots of money having to transition twice to a new hosting service in 9 months and wish we didn't had to and certainly wish you won't have to if you're a client or future client of this company. After we finally moved everything out and we could get on with running our business I have had many conversations with colleague and they have heard or been through similar situation with this company. At the time we signed up with DNS Networks we wanted to support a local company but this time we decided to go with a national organization that actually have customer service and will not reply to your technical issue with a 2 liner.

I went to the store to get two smartphones and two tablets in May. I was told that I would get $100…read morebonus credits which would be credited to my account in my second / third bills. I also got an additional $125 credit for trading in my iPhone 3. However, none of these credits were shown on my second / third bills. Then I called the customer service hotline and they asked me to go back to the store to have it corrected. When I called back the salesperson I dealt with, she told me she could not find my bill and asked me to email her a copy. Then she got her manager to credit me $50 first. And it took two more weeks to credit me the $125 trade in credit after I called them a few more times. Then I needed to wait for the following bill to have the remaining $50 bonus credited to my account. They also allow you to cancel any devices within 15 days of purchase. I returned one of the tablets I purchased within the 15 day period which was a Samsung tablet. The monthly financing for this device was $27.xx. But I kept the LG tablet which costed $10 for monthly financing. Six months later, I found out they actually cancelled my LG tablet and charged me the price of the Samsung tablet in the monthly financing. And the balance owing of the tablet was always $500+ in my account which was wrong because the price for the LG tablet was only $240 if I bought it outright. You can see it was a real hassle to correct all these problems. One more thing I want people to aware. I used to use Wind as my mobile phone service provider and I rarely used over 5GB per month even though I turned the data usage on 24/7. After switching to Rogers, it became very easy to go over 5GB even though I sometimes turned the data usage off. I am not sure if Rogers scams on the usage or their infrastructure causes users to use more data than they need to. And their connection is poorer than Wind. Wind does not have wide coverage as Rogers does but I rarely dropped calls when using Wind. I drop calls very often with Rogers and my calls disconnect in times making me hard to continue with a phone conversation smoothly.