Worst experience I have had from an electronic store…read more I went to buy a Nintendo Switch wireless controller. After explaining my requirements to the store representative, I was recommended a controller that I later discovered requires batteries. I had specifically mentioned that I wanted a wireless controller but the representative did not mention anything about the battery or charging options. Upon realizing the discrepancy, I immediately returned to the store on the same day to exchange the item for the rechargeable version which was available at the Store and is more expensive than what I had initially purchased. However, I was informed by the same representative that The Source does not allow returns or exchanges unless the product is damaged. This policy was never communicated to me at the time of purchase. Additionally, I feel that the representative lacked knowledge of the product range, as she did not provide multiple options despite other available options in the store. I had even shown her the product that I wanted, but there was no price tag on it, which led me to rely on her recommendation. Moreover, I find it unprofessional that the representative kept telling me that I should not expect a minimum wage worker to know all the products they have in the store. This comment was unnecessary and unhelpful, and it certainly did not meet the standard of customer service I expect from The Source. I emailed the Sources customer service department to find a resolution but they never reply to my email. I even called their main line and was told that only the store manager's could decide whether or not they can allow the exchange and there was nothing they could do about it. They made no effort into resolving this matter.

This place is plain useless; all they do is ask me about my cell phone and who my plan is with. I…read morereceive much better help from their Merivale Mall location so I save my trips downtown for other things.

My wife and I went to the Rideau Centre store on Friday night to buy a new cell phone plan for our…read morefamily. We had arranged to meet Abdul to look at cost etc. He was very calm, patient and knowledgeable! We agreed on the plan and waited to have our order processed. Unfortunately, the computer system went down and we had to wait a couple of hours to have everything done. It certainly wasn't the fault of the staff. Abdul and the store manager, Sarah( I believe she is the manager) were absolutely fantastic! They felt terrible about our having to wait, offering to buy us food and drink. While waiting for everything to be done, I noticed Sarah and another of the staff speaking with a young man who clearly had an intellectual disability. I was blown away by how kind and patient Sarah and the other staff member were to this individual. That so rarely happens in our world. In the end, all five or six employees were helping to get our new phones ready for us. I was blown away by the service! Bravo to Sarah, Abdul and the entire staff at the Source in the Rideau Centre!! Ian

This Factory Direct was in the same plaza as a Winners store that I frequented every other day…read moreduring my time in Ottawa. It is deadly for me to go into any Factory Direct because I love everything that I see. This store was no different. There was lots of parking in this plaza. I backed into a spot and headed over. It's to the right of Winners when you're facing both stores. I spent a good hour checking this store out. I had a great time and bought a bunch of items. This store is deep. You can find everything from items that are shown on TV late at night when you have nothing better to do, to televisions and small appliances. I saw a cheap Chia pet-like product. I decided to try it out. It needs a lot of water. Mine is a monkey that is supposed to grow grass on its head. It's supposed to take a couple of weeks to see growth, so we'll see how it goes. So far, it has been enjoyable. There are lots of quirky items in this store that are also practical. I got a mini umbrella for my phone that comes with a kickstand. The idea is to provide shade for your phone so that it doesn't overheat when you're using it outside. My phone and I are alike. We overheat when it's hot and humid outside, which was the case while I was in Ottawa. This mini umbrella was purple, so it was a no-brainer move for me to get it. You know what? It works. The curved handled hooked around my PopSocket and actually cooled my phone down. The best item that I got was an attach-a-bag strap that hooks on to your luggage handle and drapes over your luggage. It is the best. I had more than one bag strapped on to my luggage as I took the elevator down to the hotel parking lot the day that I checked out. It was awesome! I used it on my most recent trip to the Twin Cities. It freed up my hands and was such a helper. It was the best $4 investment! If you like candy, there isn't any shortage at this store. I didn't get any, but it was mesmerizing seeing everything from Milka to Toblerone. The selection was impressive and prices were decent. Neon signs. Laptops. Mice (I was told recently that the shift is towards saying mouses, which sounds weird to me). Power bars. There isn't anything you can't find in this store. I have a weakness for small appliances. It was cool seeing ice cream makers, shaved ice machines, waffle makers, rice cookers, and more at this store. So much fun at affordable prices! I also ended up getting a small container of Vaseline with aloe for my lips. It works great for the massive price of $1. I had the most pleasant woman at the checkout. I'm not sure why folks have indicated that staff were rude. This woman asked if I had found everything that I wanted. I sure did and bought stuff that I didn't even know that I needed! I paid with a credit card. The transaction went through without a hitch. Because I had done quite a bit of damage, I got a huge plastic bag for free. Yay! I should visit Factory Direct more often. I had such a great shopping experience here. The travel section, in particular, had great finds that I wasn't expecting. It's a great store with decent prices. I'd definitely return again. (308)

Very nice staff and caring , exellent place for cheaper electronics . Its such a shame this…read more place is closing down , i will miss this place . There are very few good places that will remain .

Incredible service and I saved hundreds of dollars on a replacement screen that works great. I have…read morean S24 Ultra and Samsung and others wanted from 4 to 600 dollars. Save a fortune and shop here if you need cell phone repairs.

The cheapest option I could find and super effective, I didn't know if my phone could be brought…read moreback as it was shattered and flashing colours, but after they replaced it I've been using it for a week and it's as good as new. It took only one hour, very professional service.

My 3 year contract with Rogers finally expired and I was looking for 2 new phones. Always having…read moredealt directly with a carrier, I started by going to the stores of the big 3 carriers. They just tried to oversell me and it was a waste of my time. I tried the Wireless Wave location and was thoroughly pleased with their service, selection and attention to the customers needs. Their store made it much easier to compare phones, plans etc. I dealt with the manager who listened to what I was looking for and she gave me a few options. Although I had my eye on another phone, I went with one of her recommendations and am very glad I did as it's a great phone. She really knows her stuff and answered all my questions patiently. I will definitely return and encourage others to try this location as well.

The employees there do not know the marchandise they have in stock, they don't know the products. I…read morehad to go to the store twice because they didn't sell me the right product the first time. All together it took 4 employees, including the manager for absolutely nothing. I even had to argue to be reimbursed because one of the boxes got damaged when I opened it at home. All the manager cared about was that he wouldn't be able to resell the item. Didn't even asked me once if he could sell me the product I really needed. I got my money back and went straight to Bestbuy. Two guys helped me out at Bestbuy. They were knowledgeable and told me exactly what I needed. Turns out neither The Source or Bestbuy sell this product in store; only online. But the guys at Bestbuy were nice enough to offer me to order it for me, which they did in front of me with a smile. Advice to The Source: train your employees about the marchandise you carry, and train them about customer service. I'm never shopping there, in store, or online again.