This Factory Direct was in the same plaza as a Winners store that I frequented every other day…read moreduring my time in Ottawa. It is deadly for me to go into any Factory Direct because I love everything that I see. This store was no different. There was lots of parking in this plaza. I backed into a spot and headed over. It's to the right of Winners when you're facing both stores. I spent a good hour checking this store out. I had a great time and bought a bunch of items. This store is deep. You can find everything from items that are shown on TV late at night when you have nothing better to do, to televisions and small appliances. I saw a cheap Chia pet-like product. I decided to try it out. It needs a lot of water. Mine is a monkey that is supposed to grow grass on its head. It's supposed to take a couple of weeks to see growth, so we'll see how it goes. So far, it has been enjoyable. There are lots of quirky items in this store that are also practical. I got a mini umbrella for my phone that comes with a kickstand. The idea is to provide shade for your phone so that it doesn't overheat when you're using it outside. My phone and I are alike. We overheat when it's hot and humid outside, which was the case while I was in Ottawa. This mini umbrella was purple, so it was a no-brainer move for me to get it. You know what? It works. The curved handled hooked around my PopSocket and actually cooled my phone down. The best item that I got was an attach-a-bag strap that hooks on to your luggage handle and drapes over your luggage. It is the best. I had more than one bag strapped on to my luggage as I took the elevator down to the hotel parking lot the day that I checked out. It was awesome! I used it on my most recent trip to the Twin Cities. It freed up my hands and was such a helper. It was the best $4 investment! If you like candy, there isn't any shortage at this store. I didn't get any, but it was mesmerizing seeing everything from Milka to Toblerone. The selection was impressive and prices were decent. Neon signs. Laptops. Mice (I was told recently that the shift is towards saying mouses, which sounds weird to me). Power bars. There isn't anything you can't find in this store. I have a weakness for small appliances. It was cool seeing ice cream makers, shaved ice machines, waffle makers, rice cookers, and more at this store. So much fun at affordable prices! I also ended up getting a small container of Vaseline with aloe for my lips. It works great for the massive price of $1. I had the most pleasant woman at the checkout. I'm not sure why folks have indicated that staff were rude. This woman asked if I had found everything that I wanted. I sure did and bought stuff that I didn't even know that I needed! I paid with a credit card. The transaction went through without a hitch. Because I had done quite a bit of damage, I got a huge plastic bag for free. Yay! I should visit Factory Direct more often. I had such a great shopping experience here. The travel section, in particular, had great finds that I wasn't expecting. It's a great store with decent prices. I'd definitely return again. (308)

Very nice staff and caring , exellent place for cheaper electronics . Its such a shame this…read more place is closing down , i will miss this place . There are very few good places that will remain .

This place is plain useless; all they do is ask me about my cell phone and who my plan is with. I…read morereceive much better help from their Merivale Mall location so I save my trips downtown for other things.

My wife and I went to the Rideau Centre store on Friday night to buy a new cell phone plan for our…read morefamily. We had arranged to meet Abdul to look at cost etc. He was very calm, patient and knowledgeable! We agreed on the plan and waited to have our order processed. Unfortunately, the computer system went down and we had to wait a couple of hours to have everything done. It certainly wasn't the fault of the staff. Abdul and the store manager, Sarah( I believe she is the manager) were absolutely fantastic! They felt terrible about our having to wait, offering to buy us food and drink. While waiting for everything to be done, I noticed Sarah and another of the staff speaking with a young man who clearly had an intellectual disability. I was blown away by how kind and patient Sarah and the other staff member were to this individual. That so rarely happens in our world. In the end, all five or six employees were helping to get our new phones ready for us. I was blown away by the service! Bravo to Sarah, Abdul and the entire staff at the Source in the Rideau Centre!! Ian

My PC needed to be upgraded from Win10 to Win11, Took it into the shop and the technician looked…read morein. Everything was out of date with only the RAM and power supply retained. The technician chose the best and reserve package of motherboard, CPU, and GPU. It cost me a bit, but I am happy with the stuff that was put in. Alexander and the front counter staff were very helpful. Now my laptop will not connect and I will be going there again to find out what the problem is there.

I messed up my pc while upgrading and this Canada Computer was awesome with getting my PC back into…read moreshape! a huge shoutout to Ian for being an amazing helping hand in getting my pc upgraded and up and running. if you're ever in, I highly recommend Ian to help you out!! :D

You know, I could go broke if I really let loose shopping in here... Their offerings are positively…read moreeye candy! They've got everythng, from huge TVs to wiring, earbuds and headsets. The staff is helpful without being all over you. And the shop is humongous! I would say that this place is just about as good as the Apple store is. To me the only differences are that this place is (as huge as it is) still smaller than the Apple store, and not as well lit. Maybe a bit less staff at the Sony store.

What I like about this store is the spaces set up with their TVs and surround sound. I could sit…read morethere all day and watch several TVs! They've got HUGE screens! One room is set up with a sample of a family entertainment centre, complete with easy-boy chairs, and looks just like what you'd want the movies to be - so comfortable. One set of seats even rumbles and shakes when the movie is showing a bumpy road! Ok, maybe this is a bit over the top for most of us, me included! But can you imagine watching the Olympics here?!! They do sell stereo equipment, but I think their TV selection is their big movers and shakers. Very impressive! I bought a gift certificate there. Very convenient!

Got good advice, which is what I was looking for as equipment is same and priced similar to other…read moreoutlets. Challenge is that installation costs were outrageous, and had some issues. Had to run 4 speaker wires from controller in unfinished basement to the kitchen, which was being renovated and installer told he could cut holes anywhere as needed. Young inexperienced wire puller could not tell me best locations for speakers and ran into issues, so called in Supervisor, who I nearly kicked out of my home for being so rude as I messed up his schedule and he was told the ceiling was open. So we go things wired and when ceiling was repaired 2 gents came in to install the gear. They left a couple of greasy thumb prints on my new ceiling, and didn't have the proper tool to full cut out one speaker hole, which which my contractor completed. I don't begrudge folks making money, but for the few hours of installation effort, I paid just under $1,000 for a simple, non-complex job. And SAV does not take a cut of that I'm told, so contractors are being paid crazy amounts. Should have negotiated this on a per hour basis, perhaps you can.....

I'm going to give a ton of love to this Best Buy. I don't get the low ratings…read more I stayed at the Courtyard Ottawa East during my entire visit. My view consisted of seeing the Starbucks cafe that I visited every day. I could also see this Best Buy across from the cafe. After picking up a grande chocolate cream cold brew as my birthday perk, I parked in the Best Buy lot and consumed it immediately. It was so good. I then got out of the car and headed inside this store. When you look at this store's exterior, it has that typical pointy blue box look. This store has probably been around for at least ten years. However, when you walk into this store, it's stunningly beautiful. I loved looking at the Marshall speakers and headsets. The display was appealing and you could press buttons to check out the sound coming out of these devices. I saw weird items, such as self-cleaning water bottles that were on sale. There were two models and the cheaper one was going for $89 after a $10 price reduction. Yikes! I hope that they self-clean well for that price. I found a Casemate chain phone wristlet. It looked cool classing up your phone. I kind of like the extra security of having the chain around your wrist. Although my phone case does have a PopSocket, I have dropped my phone a bunch of times because I can be a klutz. This wristlet was my present to me. I browsed some more. I like that associates here don't approach you to ask if you need any help. Leave me be to explore. If I have questions, I will hunt you down. My usual routine is to check out the Google Pixel section. I am happy with my 6a phone, but like looking at the newer 7a and 7 Pro models. The Google Pixel Watch is also nice to look at. I went to pay for my item. I had a nice man helping me with my transaction. I learned that my wristlet was on sale and that $14 was knocked off the regular price. Yay! I paid with a credit card. The transaction was successful. I thanked the man, grabbed my item, and headed to my car. It was straightforward adding this accessory to my phone case. It's stylish and functional. It's awesome! I enjoyed shopping here. I'd return when I'm in the area again. (276)

I went in looking for a desktop and was told someone would be right with me. I waited 10 minutes…read moreand despite there only being 3 customers in the whole store, I was never contacted for help. I saw a desktop computer for $2,600 that I was very interested in, but had to walk out.

I went to the Best Buy Merivale Rd location on Monday , I purchased a TV , a laptop and a Geek…read moresquad membership for a total of $1843.and change. I waited patiently while a young lady and young man ( best buy and Geek squad uniforms respectively)struggled with processing the order at that P.O.S system. During this laborious exercise I informed them I wanted both items delivered to my home and set up. I was assured this would be possible. Yesterday I received a phone call telling me I could pick up the laptop. I informed the caller there was to be a data transfer , so today I drove to the store to drop off my old laptop. I was told I will have to return to pickup both when the transfer is complete. I told them it was to be delivered I was informed that would not be possible. At that point the Geek squad manager was called he told me to follow him to "Customer service " there is a reason it's written in parentheses. On the way I told him to hold off on the data transfer as I would return the items if they would not honour their employees verbal commitment. I was told I could not return the laptop. Now to the manager she let me know they could not do as I asked and I couldn't return the TV either. She seemed to think giving me a tracking number was a good solution. (I foolishly stormed off without taking it). On returning to the Geek squad counter I tried to explain the concept of customer service to the chief Geek, needless to say he didn't get it. On expressing my frustration and disappointment with the lack of service I was repeatedly told "I'm sorry you feel that way " I took this as a polite version of F you. Though as I was leaving he told me to "have a nice day " I asked how he thought that might be possible. I forgot to mention when I first arrived at the Geek squad counter no one was there, as you may have gathered from the tone of this review there is no chance I will use this store in the future. I remain a missed off ex customer. I begrudgingly gave a one star review as I didn't see zero or any negative numbers. I have never before been this moved to write a store review. Yours sincerely Martin Brice.

Very good customer service, went to get a screen protector put on, and it's crooked. Paid $50.58…read moreDidn't want to put it on myself incase I would make it crooked so went to somewhere I considered professional, and it got messed up.

I bought a Tivoli One radio from the Audioshop a few years back. As you may know, they are quite…read moreexpensive and renowned for their quality - hence the high price. However, the radio started having problems recently, so I enquired in person at the Glebe shop. The older gentleman basically explained all the reasons why they couldn't help me and how expensive the labour would be. The younger gentleman was somewhat more helpful and at least didn't speak in as dismissive a way. I love supporting small, local shops, and expect better service than that.

I have nothing good to say about the Audioshop customer service or their repairs department…read more I found them slow (6 months on a DVD player), incompetent (despite the amount of time they had my machine, they returned in a worse state of repair), and arrogant (not only did they were they unresponsive to my inquiries, deface a cd they asked me to provide with the player, but they also charged me full price for not fixing my machine. Strongly recommend finding alternatives for your audio repair needs. Adam

We were at the BB to check out some Legos, but I also took a sneak peak in other areas. The store…read moreis clean. Associates are friendly, saw many of them helping customers. Apple, Microsoft, Samsung areas look fantastic with many different products on demo. TV and Theater section is also big with lots of TV of different brand are on display. I saw many different TVs are on sale for the beginning of NFL season. Also was impressed with huge Dyson corner, home security section, speaker and headphones section. Checkout lane had no wait time, associates were taking care of the customers pretty quickly.

We've been here a few times, and it's our go-to place for comparison shopping on electronics. They…read moreoffer a better choice than Costco, and a larger selection of electronics than Chapters. Sometimes they have the best deals, and sometimes it's just.... meh. The clerk was helpful and cheerful, but really couldn't help us much. Best Buy has a few readers on display, but not what we were looking for. I can say that their prices on Apple products were pretty much the same as what we saw at the Apple store this week - you can get an Apple tablet the size of a reader for about $330, so I wouldn't hesitate to consider an option here and it might just beat having to go to Bayshore (where I hate the parking!) What I found odd about our visit was the lack of clientelle! It was dead quiet in there, and we had the place almost to ourselves! So the staff was attentive. No problem there! We are looking at alternatives for potentially replacing a Kobo Arc. Too bad, too, because that Arc got a LOT of use! It's the best reader we have ever seen (we really lucked in with it), but I think in the long run readers are getting hard competition from tablets, which you can read on but you can also do other stuff. And therein lies the problem: this Kobo was a pioneer among readers in that you could download other apps, like Kindle, email and Google - even chat through Google hangouts while in Wifi! Tres cool. The newer Kobos stick to being readers and have less options. So, we have been searching around to compare, and Kobo does not even make the Arc any more! That is SOoooo too bad! But our experience with this one is disappointing in a way, because it's only just over 2 years old and it just crapped out - it died. Unfortunately, Kobo help (live people) were not a huge support, suggesting a couple of things to try (to no avail), or a discount on replacement! So we are looking for a work around. We did try dropping it off at a repair shop. The technician tried plugging it in and it seems to be working now. Maybe our charging plug has bit the biscuit? In any event, I hope it will revive. It would be nice to get a couple more years of use out of it before purchasing a tablet. Yes - a tablet! That would be the alternative, because once you have all these gadgets, you are hooked!