THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

I am waiting for equipment and hope it reaches intact out here in New Brunswick. So far the…read morepreliminary discussions have been seamless.

Yes, our Internet price has gone up since we signed up but that's with any ISP. I don't really…read morenotice that the speed is bad but sometimes when I do a speed test, we are getting less than we are paying for. Recently, we noticed an increase of our monthly bill of $2.50. After looking closely at it, there was some regulatory fee tacked on. My husband researched online and read that it is voluntary. He decided to call to ask for it to be removed. He got through to customer service right away (this would take hours with Rogers!) and they were very helpful & removed the charge and advised that we would be credited back the $2.50 paid on the next invoice. Overall, we are pretty happy with Carrytel.

So I've had my wifi for less then a month and I got my bill and I tried to call them are they open…read moreon weekends when you have calms to dispute, and my wifi is not working and it's the crappiest internet and I even asked for the best, for my experience this internet is the crappest ive ever played on and I'm not happy at all!!! I am cancelling my contact with them on any mean, but I'm not paying a red cent for a service which is a lie about until I can be solved. This company has short wait times but you don't even get internet that benefits for your house hold. Giving this company a two star rating is only me been nice, in my opinion I'd rate them a -3.

Comwave was a reasonable choice until Rogers got involved. Since then, the service has been…read morehorrible. TV reception stopped for hours. Modems were repeatedly replaced to no avail. Service requests were ignored. Calls for help were difficult with ongoing language issues with those who finally do answer the phones at Comwave. The company double billed in error but never did refund their mistake. When the account was finally closed, Comwave/Rogers took an additional $300+ in cancellation fees according to a contract they claimed existed -- it did not. They made us pay for shipping their equipment back and then charged an additional two $25 restocking fees. This company did all this to a 99 year old senior on a fixed income. They are the epitome of the internet thug. DO NOT DO ANY BUSINESS with them.

I have had my wifi service with eyesurf for several years & I couldn't ask for a better company. I…read moream going to switch my .cable & home phone over to eyesurf. They have always been good & I have never had any problems with them. I highly recommend this company. Ontario Canada

From the owner: Eyesurf is a internet and VoIP phone service provider for residential and buiness clients. We offer…read moreunlimited downloading, no contracts and many speed options to choose from. Contact us for more information.

I recently had an issue while upgrading my internet package to a faster plan, and I was fortunate…read moreto receive assistance from a support representative named Carla (I hope I'm pronouncing her name correctly). From the very beginning, Carla was professional, patient, and incredibly helpful. She spent nearly 40 minutes working with me to make sure everything was resolved properly. At one point, I accidentally disconnected the call, but to my surprise, she called me back and continued helping me without missing a beat. What stood out most was her dedication and genuine willingness to help. She guided me through every step of the process, explained everything clearly, and made sure the issue was fully resolved before ending the call. Her positive attitude, excellent knowledge, and outstanding customer service turned what could have been a frustrating experience into a very pleasant one. Carla is a great example of what exceptional customer support should look like. Thank you, Carla, for going above and beyond- I truly appreciate your help and the care you showed throughout the entire interaction.

The worst internet! I've signed up with them for 2 months and there has been 5 outages. Today I had…read moreto hotspot the entire day. No accountability. Their staffs via phone and chat couldnt care less. There's a strong sense of aloofness and attitude when you reach anyone, a lot of times they dont know about the outages until you tell them about it. Would not recommend!

I got my fibre optic installed today and the two technician, Nathan and Ryan, and the service was…read morevery amazing. They were extremely helpful and were a delight to talk to. thank you very much for the install

I have been a customer of Acanac for over 10 years, but these last few years have not been among…read morethe best... far from it. Don't expect to get 50 Mb/s if you've paid for it... I have never even reached 30 Mb/s with my latest contract. So, I upgraded to a 500 Mb/s fiber optic speed, with new equipment and everything necessary for good service. However, even this time, Acanac still cannot deliver what they promised in their contract... even if they really want to provide good service, they simply cannot. After a month of wasting a lot of time on phone calls with support, I still don't consistently get 150 Mb/s today... and yet, I continue to pay for the 500 Mb/s in this contract. It's regrettable. ---------------------------------------- Je suis client chez Acanac depuis plus de 10 ans, mais ces dernières années n'ont pas été parmi les meilleures... loin de là. Ne vous attendez pas à avoir 50 Mb/s si vous avez payé pour cela... je n'ai jamais eu ne serait-ce que 30 Mb/s avec mon dernier contrat. J'ai donc opté pour une vitesse de 500 Mb/s en fibre optique, avec du matériel neuf et tout ce qui est nécessaire pour un bon service. Mais même cette fois-ci, Acanac ne parvient toujours pas à fournir ce qu'elle a promis dans son contrat... même si elle veut vraiment offrir un bon service, elle n'y arrive tout simplement pas. Après un mois passé à perdre énormément de temps au téléphone avec le support, je n'obtiens toujours pas aujourd'hui une connexion de 150 Mb/s de manière cohérente... et pourtant, je continue de payer pour les 500 Mb/s de ce contrat. C'est lamentable -------------------------------------

I've been with Acanac for the past 10yrs and i was "happy" until ... last 2 years! Customer /…read moreloyalty Dept. are horrible, no escalation possibility by being transfer to supervisors/management, no email, only one phone nr.. customer service GODS. I already wrote a complain to Commission for Complaints for Telecom Services. Stay away from Acanac!

I was skeptical and asked the order tech why such bad reviews but decided to give Primus Internet…read more(Canada) a go! Their modem and gateway arrived in less than 2 business days. I plugged it all in (power, and coax) and to my pleasure all the lights lit up green. Speeds are a little faster than my promised plan of 75gb/s and for $29.99 + $10 (modem & gateway free) a month introductory. you cannot beat it with the bigger companies bloated prices. I live in an apartment and its obvious someone had cable internet or tv here before. But I am very happy to give 5 stars after using it. Thank you Primus Canada !!

They don't tell you about all the hidden charges like equipment fees or there extra service charges…read morethat get tacked on. poor customer service where they will not answer your questions but give you a line of BS.

Great service, fair price. Took my iphone 11 pro max in as it needed a new charging port. Took…read moreapprox 25 minutes while i waited. Works great and was told to come back if there are any problems in the 2 months or so. Also, another customer came in a few minutes after me with a 15 pro max charging port issue. It just needed a cleaning and took 5-10 minutes.

Friday morning, I got a scary situation, when I unplugged my iPad I saw a spark in the USB-C port,…read morefearing the worst I plugged it back in to see if everything was okay, my iPad wasn't charging, thinking it was the end of that cable and charging brick, I tried other chargers in my house, 4 cables and three bricks and nothing. Dreading having to shell out an arm and a leg to repair it I had called out to several stores, all of them wanted $200+ plus tax, UniverCell told me it would only be $120 plus tax, and better yet they had the part and didn't have a Que! I was absolutely ecstatic! Quick friendly service with a smile, reliable service and low prices, if any issues happen to my iPad or phone again, I know what business to reach out to!