This Belk, situated alongside Wal-Mart in Gallatin, is a very poor representation of the brand that…read moreI have come to love and depend on for my business casual, casual and athleisure clothing.
I am a huge fan of Belk, it is one of my go-to's for clothing, which is why I drove 16 miles to this location, as I figured the drive, even out of the way, would 100% be worth it. Well, I was wrong.
From the outside, which was dirty and worn, I could tell this wasn't the standard Belk locations I was used to. Upon entry you are immediately overwhelmed by the amount of goods on the floor, racks, shelves and literally everywhere it can fit. The shelves and racks were so packed, and not good packed or organized, they were just haphazardly jammed with clothing making browsing difficult. This was echoed all around the store from kitchenware to bedding and beyond. The shelves were so packed, that the merchandise, boxes and all, were on the floor. Once you got off the main aisles, you could barely maneuver without running into or bumping something off a shelf or rack...and help you both if someone was trying to pass you.
In addition to the unorganized chaos that was the stock, I was shocked at the condition of the store. Carpets were stained, ceilings were equally stained and dirty, shelving was old and worn...just sad.
Additionally, I am used to Belk having some of the best prices and sales in the retail space. This store offered very few sales and good priced items. To be fair, there were A LOT of shelves and racks with no price tags, so you assume the price on the item is the going rate.
Service matched the feeling of the store. I walked by numerous associates, and not once was I greeted or assisted. When I did ask an associate a question on pricing, their response was lacking any positivity or helpfulness.
Overall, awful Belk location. Breaks my heart to say that, but I prefer to forget this location exists for the brand.