Service was superb! Our dishwasher had been out of commission for several months and after doing a bunch of research I had one in mind. I saw that Bekins was an authorized dealer so thought I'd call to inquire about selection and installation. I was so surprised to get a human being on the other end who was able to direct my call appropriately. The salesperson, Ramona, was so pleasant and did not try to redirect me to something else or to add on any extras - it was such an easy experience. And delivery came ahead of schedule with courteous and knowledgeable staff. Will be coming back for all our future appliance needs! read more

Selected Bekins when looking for a new washer and dryer. Our salesperson, Stephanie, was very helpful in helping us narrow our selections. Once we chose a set, we had one of their installation crews come to our home to measure and review the site for our new appliances. Once we knew that the space would work, we were able to get a very fast delivery and installation done. All of their installation and delivery personnel were very helpful. We were pleased with the price we paid and the overall experience. read more

Had amazing service from start to finish purchased a new LG refrigerator. You won't be disappointed using Bekins. I feel they have great prices and amazing customer service. read more

Entire experience was outstanding from sales to product to installation! I would not hesitate to use Bekins again! In fact they would be my first choice without any hesitation! I am pleased to help get the word out! read more

I recently purchased an Electrolux SmartBoost Lux Care Plus Washer from Bekins in Grand Rapids. It was my first visit to the beautifully designed showroom on 28th Street. The sales professional was patient with my multiple visits and questions. The delivery occurred yesterday, August 25th, and that went well. After not having a washer for one month, any woman will understand my jubilation at having my very own washer once again. read more

We purchase all of our appliances and AV thru Bekins. Erika is very knowledgeable and helpful. Service is very good when or if needed. They give a single fresh rose with each delivery which makes it a little more special and thoughtful. Just a great company overall! read more

Scott B, 24 times to our house? Show me and post all 24 times and if anything Close to that please let us know what appliance wasn't under a Paid service agreement that I forked out in advance for and appliances not installed correctly when delivered or a dryer that the control panel went blank and we ended up buying another dryer and wash machine as you didn't carry that brand anymore. Let me know other than that what you came out for no charge! Just trying to make yourself look good and to make us look bad. Saying you've been out to our house 24 Times is a huge lie. Not a single service call was done for no charge except one time I called on our ice maker that I paid an extra three years up front for or an installation admitted by bekins that was done wrong like the fridge was missing trim which we didn't know until your tech came out and noticed it after looking at our ice maker. Drain wasn't done correctly for our ice maker. You nor your wife called me as requested over the call for the dishwasher but now suddenly you have time to respond to this public announcement. I did receive two DIFFERENT costs to send someone to level the dishwasher!! One from your service manager and one from dispatch. I was a tad incorrect as it was around $480.00. Service cost to send two techs out and one hour minimum charge after they arrive and additional costs if they blame it on me. I did not EVER tell anyone that I would have someone adjust it on my own at no cost. Your service manager is as you trained very condescending to my wife and then to me as if we are stupid!!!!!! The only thing I did say that if you did come out to see how it was wrongly installed it then should be no charge to me and of course that was a no. I then offered to pay if your in the area to do a 15 Minute stop at anytime convenient and was told no also and again told of the charges that it would be to do anything even though it was installed wrong as the photo I sent you. You are deny, deny and deny anything done wrong and future business from us and three others is of no concern to you and of course again before I wrote anything on yelp, you nor your wife as requested would call me back. You wrote a seriously defaming response to us which will long be remembered and shared with others!! read more

10 years ago they helped me pick out appliances for a major home remodel. Now I need service and living rural Northern Michigan makes it hard to find qualified repair technicians for upscale brands. I called Bekins repair department and was given the names of 2 qualified services in the local region. read more

Really exceptional service on our Bosch Benchmark dishwasher by Chad. He listened, immediately knew what to check, & had it working in 20 min. Fantastic experience. Highly recommend! read more

We are in the midst of ordering appliances and I am so pleased I wanted to write a review now. This is our first time purchasing appliances and we felt really overwhelmed. Erika Merkel has taken so much time to help us understand the ins and outs of different appliances. She has made us countless spreadsheets to show which options would work with our exact measurements and power. She has answered numerous emails and met with us so many times. Not once has she made us feel any kind of pressure to buy something. Her knowledge of appliances is astounding - she's basically an appliance genius. On top of that, we haven't found Bekins to be more expensive than other stores. The fancy show room made me worried they would be pricey, but they really just have a high level of care. If you go to Bekins - ask for Erika! read more

The entire experience from sales to installation was EXCEPTIONAL. Qualified staff, knowledgeable billing/finance department, and careful, courteous, expert installers. 100% satisfied. read more

My new oven was just installed and the service installers were fantastic! They were efficient, professional, and friendly - but not too chatty or loud. just perfect. read more

I highly recommend shopping at Bekins. I called and they had the Fisher Paykel drawer dishwasher in stock, this is the initial reason I visited their showroom. There are lots on the floor. The sales associate took the time to show me how the appliance works. She also informed me of a promo where FP was giving 5 yr warranties. I had visited 2 other appliance stores, no one had mentioned the promo and they quoted me their 5 yr warranty price. Bekins price matches. Check them out. read more

We recently purchased a new Kitchen Aide 42 refrigerator from Bekins and the entire was flawless. Everyone from Sales, Customer Care and Delivery & Installation were fantastic to deal with. The installation "crew" was prompt, courteous, professional and handled everything with the utmost care and attention. Be assured that I will not hesitate to recommend Bekins to anyone looking for an appliance, etc. read more

For the top names in appliances, no one can match Bekins. We have gone to Bekins for a new Bosch dishwasher and for repairs to our Dacor range. Store personnel, installation and service reps are of the highest quality, as well. Thank you! read more

Fantastic experience all around. We needed a specific type of refrigerator in a pinch. Bekins happened to have it in stock. Great experience in the show room with Jeff. Delivery and installation was flawless. They arrived on time, super respectful and informative, cleaned up after themselves. Could not be more pleased with the experience. And so thankful to have a working fridge. read more

This appliance shop only does high-end appliances and audi-Visual equipment. I researched online the range of appliances that I was looking for and would consider purchasing, then I went to their store. They beat the big box store prices, which is insane considering it is staffed by professional sales people who actually know what they're talking about. It cost me 60 bucks to have a washing machine delivered and installed, which included the removal of the old unit as well as two new stainless steel hoses. Shopping here was fast, easy, and the same price as the big box stores. Bekins also has its own service department that performs warranty service, including for extended warranties if you buy one. I really like the idea of having a one-stop shop when problems arise, and they will arise. It is hard to point the finger for bad service if you are the only person to point at. As a kicker, they made me a double espresso when I walked into the store. That has never happened at a big box store. UPDATE: I needed to have my washing machine serviced a couple months after the purchase (of course I did, that is what happens now with washing machines, esp the expensive ones). They came out as scheduled, were professional and polite and neat, fixed the machine under warranty as expected. read more

We needed a new beverage center and certainly went to the right source! They priced matched, checked availability on several brands, very professional and the sales person followed up! We placed the order and it was delivered within the time frame expected. We've used BEKINS before and we continue to go back for these reasons. They want to make sure your satisfied. read more

"Exceptional" doesn't even begin to describe the amazing customer service experience that I had with Cheryl at Bekins. This was my first experience working with Bekins after a recommendation from a friend and I will never go anywhere else for appliances. Our washer died on a Friday, I walked into Bekins on Monday, they called me to setup delivery on Tuesday and by Friday our new washer was delivered. Cheryl took her time with me, answered every question that I had since I was going back and forth between front load and top load. She was a joy to work with and being able to drink a beer on tap was a nice touch to the experience. Too many companies have lost their touch with good customer service skills these days...but not Bekins!! I came home and told my husband that he definitely missed out by sending me alone. Honestly the best customer service experience that I have ever had!! The delivery guys were great, they called and asked to come early. I was packing up to go out of town while they were there so I didn't spend much time with them but very nice, respectable guys. They left a personalized note and a rose. That might seem like a small thing to some people but I definitely appreciate the attention to detail and the company's appreciation for their customers. read more

My experience at Bekins was awesome! The minute I walked in the door, I was greeted and asked what I was looking for. I had help within minutes, and all of my questions were answered by a pro named Cheryl. She was very thorough as we went through the important details on which oven would fit my needs, and also my space. She also shared personal experience using her own appliance, since it was the same as I was looking at. I was kept up do date by Abigail as to when I should be expecting delivery, and was taken by surprise the other day when she called to say it was early! It was delivered yesterday by two pros, who were also very professional and helpful, letting us know we'd need to change a breaker to accommodate our new oven, and also a few pointers on getting ready to bake. I've already used my oven several times and am beyond impressed with its performance. I'm very excited to experiment with just what it can do. Obviously, I quite recommend Bekins! read more

Ordered a built in fridge here. It wouldn't fit into our kitchen so I would suggest measuring first. The team here including Tom our salesman worked to make the situation have a positive outcome. The installers and the folks answering the phone exceeded my expectations. Why did I ever go to Lowe's???? read more

The single best place to purchase appliances in the area. All of the salespeople are professionals and extremely knowledgable (and very friendly). Don't waste your time at Lowe's, Home Depot, etc and take your business here. It's a local company that provides an excellent shopping experience. read more

truly exceptional experience with Bekins. my sales guy Ethan was fantastic. he really pointed me in the right direction on the refrigerator I purchased. I appreciated his understanding that we were in a hurry to replace the old icebox. i had never been to Bekins before this experience but it will be my first stop for all future purchases. when the fridge died I was frantically calling around town looking for insight on inventory and delivery. all of the big box shops were a nightmare. they had no idea what was in stock and even less insight into when I could get it delivered. and that was after waiting on hold for fifteen minutes and being transferred to 3 other departments. at Home Depot I had to leave a message and someone eventually called me back and let me know that delivery on custom cabinets was about 6-8 weeks. I said that's great but I called about refrigerators. When I called Bekins and talked to Ethan he was very knowledgeable. he explained the measurements I would need and the various types available. I got off the phone and went right to the showroom and Ethan hooked me up with fabulous new refrigerator. Bekins also understood my urgency and said they would get my refrigerator delivered sometime the coming week. that's about a week earlier than other places. and sometime this week turned out to be tomorrow! the two guys that delivered the fridge were great. they cared more for my floors than I do! they got the job done, showed me the workings and how to replace the filter. they even ran the water dispenser a few times so it didn't have the plastic taste. bekins delivered! all around great experience. they even follow up to see if it's working out. one of the best customer experiences in a long time. bekins is the best. read more

Excellent customer service from Erika! Bekins went above and beyond right down to the delivery. Highly recommend! So much better than the big box stores and the prices are great. We will purchase all of our appliances from Bekins from here on out. We purchased a Beko dishwasher and that exceeded our expectations as well. It washes and dries our dishes great (with the exception of plastic wear, which is normal). It has a third rack and a 2 year manufacturer warranty. We are very pleased all the way around. read more

Due to COVID-19 I could not shop in person so I entered an online chat with Bekins Grand Rapids store representative, Jeff. I was searching for an upright freezer in the 10-15 cf range. Jeff promptly sent me a link to an Amana that he had in stock. Prior to this I had done some checking with a few big box home improvement stores and other area appliance stores and found that Bekins' price was very competitive. Moreover, delivery was free! Jeff answered all of my questions thoroughly and was extremely helpful. My purchased could not have been easier or more enjoyable! Additionally, the delivery crew were friendly, prompt and professional. They even left me with a long-stem red rose and a hand-written thank you note from Jeff. What a nice touch! I will definitely return to Bekins for my next appliance purchase! Highly recommend! read more

Amazing, first-class service from start to finish! Bekins was able to deliver a dishwasher in a week that I've been waiting months for from another retailer. I purchased a Bosch dishwasher months ago from the other store but couldn't take delivery due to COVID related construction delays. And when I was finally able to ask for delivery, the other store had sold my unit to someone else, no units were available and they would not say when more would be available! I called Bekins and Jonathan told me they were on order, and initially that they were delayed until September. Happily, two days later he called back to say one had arrived! And less than a week later, I have my new dishwasher. I couldn't be happier! I highly recommend Bekins and they will be my first stop from now on! read more

This is the top customer service company I have ever experienced! They go above and beyond before during and after the sale!! We are building a new house within the year we will definately be using Bekins for all our appliance needs~ read more

We recently remodeled a large kitchen (our fifth in as many houses) and ordered: 2 Fisher-Paykel drawer dishwashers, 1 plumbed Miele coffeemaker, 1 Vent-a-Hood custom range hood, 1 each of Gaggenau's drawer microwave, double convection oven, induction range top, refrigerator, freezer. We ordered weeks in advance of needing them in order to guarantee their delivery once the kitchen cabinets were installed. 1-The salesman was not knowledgable about any of the appliances. 2-Full payment for the appliances was required before they would even schedule delivery. (The only vendor that has ever made such a request.) 3-The initial (yes, initial) delivery was delayed (setting our schedule and the builder's back), then we were told all the appliances had been returned because of damage to every appliance! No, we were assured, the delivery truck was not in an accident nor riddled with gun fire, but no explanation was ever given. Nor was our full payment refunded until they could locate more appliances. 4-Once the appliances started to arrive: a-the Miele was scratched during installation and the repairman broke the machine so that a replacement had to be ordered. b-the two dishwasher drawers were different models so another, correct one, had to be ordered. c-the replacement dishwasher was not installed correctly and the installers left the machine with an error code displayed. Our contractor and plumber guessed the cause and fixed it. d-the range top was suddenly on back order e-the range top, over a week end became not available (We went to Garrett's Appliance the same day and chose one of several models they had in stock.) We cancelled our order with Bekins but could not get a refund of our FULL payment until they got around to mailing a check. 5-Finally, (thank goodness), we were down to the range hood. At least we could cook and open a window in lieu of having a range hood. The salesman kept calling our contractor with questions regarding the length of the stainless steel vent duct. Finally he came out with another employee and conferred with our contractor who kept reminding them we had requested a specific length and asking them why they were needing to remeasure. Apparently they had ordered the wrong length and to get the correct one would take 12 weeks. After all of the above, I confess to being extraordinarily unpleasant. The correct length duct was delivered and installed within a week. What has Bekins done as an apology for the delays and extra expenses they caused us? "____" That's right, nothing. Will we ever shop with them again? Ah, nope. read more