Be aware if you value professionalism and trust concerning service by Paint-It -Wright, Russel…read moreWright, Oshkosh [PIW]. I contracted with PIW, a licensed professional painter, for exterior painting of a local property. The contract included a five year unconditional warranty for performance of satisfactory workmanship. PIW did not perform satisfactorily and did not abide with the warranty.
The core issue is PIW did not provide advice about a need for sanding the surface of the house siding. Not doing so, and painting over only scraped areas of old peeled paint, left ragged edges and an uneven finish after painting. PIW did not advise about this subject at the RFP & contract, during the painting, not until 10 months after project completion. PIW did agree to repaint discovered white spots and that is it.
As PIW did not and would not abide, I filed a consumer complaint file with WI Department of Agriculture, Trade and Consumer Protection [DATCP] File 159400. The filing has documentation of the matter from A-Z. The process start was a written RFP, to selection/contract, to painting/work gaps, to my inspection observations with pics of faults, to my claim to PIW, to PIW denial/rebuttal to DATCP.
PIW replies to my claim & follow-up--denial: Contract paid, it's complete, no further obligation; I'm picky; Can't see it unless you go close up. At 10 months after project completion and my claim follow-ups, PIW said by email.. from his memory, early on there was a phone call to me about his advice on suggested areas to be sanded, but I declined due to the extra expense.
I never spoke with PIW for the entire process. All communication was by email. The documentation from A-Z, and all exchanges with DATCP are in File 159400. PIW's response to a DATCP inquiry was: PIW is professional and always provides advice on work outcome.. then repeated the memory phone call.. then added.. have no way of showing the truth, phone is destroyed of timeline conversations, business computer was hacked and emails on the process lost.
DATCP advised they have no authority to decide what prevails, my documentation vs. PIW's early on memory. Legal service is a next step.