Be aware if you value professionalism and trust concerning service by Paint-It -Wright, Russel Wright, Oshkosh [PIW]. I contracted with PIW, a licensed professional painter, for exterior painting of a local property. The contract included a five year unconditional warranty for performance of satisfactory workmanship. PIW did not perform satisfactorily and did not abide with the warranty. The core issue is PIW did not provide advice about a need for sanding the surface of the house siding. Not doing so, and painting over only scraped areas of old peeled paint, left ragged edges and an uneven finish after painting. PIW did not advise about this subject at the RFP & contract, during the painting, not until 10 months after project completion. PIW did agree to repaint discovered white spots and that is it. As PIW did not and would not abide, I filed a consumer complaint file with WI Department of Agriculture, Trade and Consumer Protection [DATCP] File 159400. The filing has documentation of the matter from A-Z. The process start was a written RFP, to selection/contract, to painting/work gaps, to my inspection observations with pics of faults, to my claim to PIW, to PIW denial/rebuttal to DATCP. PIW replies to my claim & follow-up--denial: Contract paid, it's complete, no further obligation; I'm picky; Can't see it unless you go close up. At 10 months after project completion and my claim follow-ups, PIW said by email.. from his memory, early on there was a phone call to me about his advice on suggested areas to be sanded, but I declined due to the extra expense. I never spoke with PIW for the entire process. All communication was by email. The documentation from A-Z, and all exchanges with DATCP are in File 159400. PIW's response to a DATCP inquiry was: PIW is professional and always provides advice on work outcome.. then repeated the memory phone call.. then added.. have no way of showing the truth, phone is destroyed of timeline conversations, business computer was hacked and emails on the process lost. DATCP advised they have no authority to decide what prevails, my documentation vs. PIW's early on memory. Legal service is a next step. read more

I chose Russ Wright from Paint it wright based on who referred me to him. I have the utmost respect for the realtor who suggested him based on personal experience and there were a few others I didn't know but they were also impressed. I heard words like professional, fast, easy to work with, and I'd hire him again. Russ was able to get us about ten days later or so and he estimated the time he would need down to the minute. We removed everything from the walls, and that was a horrible job. Getting it all back up was no picnic, either. Because everything was going back to the same place with a few exceptions I only had to remove nails and screws from areas we wanted patched and painted. That made the job go faster and it was a brilliant move. Russ and his partner arrived Wednesday morning at 9:00 and when they left around 4:00 the upstairs was done. The next day they returned at 9:00 and completed the kitchen and small bath downstairs and the dining room and did one coat on the office and living room walls. They also painted all of the ceilings. On Friday they were back at 9:00 and gone before noon and the house was done. Everything everyone said about Paint It Wright was correct and then some. One of the colors we chose didn't look at all like what we thought it would. He called me in just to confirm I liked it. There was one room that just needed a color match and he used a little gadget computer and the next day it was obvious the color was way off. So we did it the old-fashioned way by paper samples and he ran by and swapped it out. Every step of the way he made sure I was happy with the colors. I seriously could not have asked for a better team or outcome. read more

I hired Russ through another advertising that he did. I did not know any painters in the Winneconne area and thought he seemed really nice on the phone. Russ came to estimate the house when he said he would. He followed up with an estimate as he said he would. Sounds like a no brainer, however you would not believe how many contractors we called for other services that did not show up when they said they would. Because I hired Russ, he linked me to my local Sherwin Williams store with their designer Carrie. She came, and we picked out colors together. She did a great job representing Russ's firm and we picked out great colors. Russ promised my home would be done by 11/14. Today is the 12th and he just left my home. Again, he did as he promised. Now it comes to the finished product. . Russ did a great job. He completed the job and the house looks great! He is coming back in December for phase 2. Looking forward to working with him again on my home. I would recommend Russ's services - his painting is great.. read more

Russ and his team are not only extremely professional, but are also top notch painters. I was a bit hesitant since I didn't check references and wasn't sure what I would get - however, I was so impressed with their work, I asked them to do two more rooms, some trim and a stairwell. One of the rooms is very dark with a white ceiling - and the lines - oh the lines! They are PERFECT! Very impressed! Highly recommended! I will be calling them again! read more