Nothing i think, the place has no soul and the staff are extremely rude. Maybe new management could…read morerevive it but has a long way to go.

I think we walked into one of the friendliest hotels on earth. We've been hotelling (not a real…read moreword) over 50 years and the staff here stood out delightful. We were here two nights but we rarely travel light and no lift. A member of staff took our heavier cases up one flight for us. Our room was adequate, the in room tv is small by today's standards, but we didn't watch much. There's in - room tea and powdered coffee with biscuits. Bed comfy. I found the shower floor a bit slippy couldn't see a mat so I was careful. Breakfasts are made to order and staff are so welcoming. They go the extra mile with a smile. I did hear my first malaprop in many's a year that made me smile. I opted for the vegetarian brekky and on day one it was meant to come with beans but didn't. I didn't say as I didn't care. It did come with a potato hash brown. I couldn't figure if the object was made in - hotel or brought in frozen. I didn't intend to try to find out. Hash browns and quinoa are only fit for bins. So at day two breakfast I asked for the hash thing to be left off and the smiling, so friendly waitress said 'oh yes I agree with you...they are a required taste.' Wonderful. I did like the croissants and other things like the jams too. It had some faults and I'd like some better quality stuff at breakfast especially the tea. Didn't try the coffee. Oh and friends of ours there 2 nights also had their bichon frise dog with them and the staff spoiled her. 5 stars all the way.

What a wonderful hotel on a great location by the coach station. Lizzie at the front desk is the…read morebest! She provided excellent service and was so helpful. What a positive attitude she has! Management, please do something nice for her as she is a rare gem!

This is a well managed, clean and well kept hotel. The staff worked hard to provide excellent…read moreservice at every turn. Meals are fresh and delicious. Great staff!

An amazing hotel with some nice little perks for staying here. I really enjoyed how everyone here…read morewas so friendly as we were able to store our luggage in the front on the day we arrived so we can explore because our room wasn't ready yet. The location is perfect and within walking distance of a nice amount of stores and places to discover. I loved that I was able to see a beautiful church from my window and being able to open it slightly to allow the nice weather in was amazing as well! The hotel offers free water bottles (two) daily and the turn down service was amazing to have when we came back in after a night out having some amazing food. The prices for the hotel were pretty decent and the amenities I got from staying here were pretty nice as well! They offer breakfast buffet but it is on the higher end so I went to explore the local areas around the hotel! The place was super clean as well and everything was kept up to date and looking fresh! A wonderful hotel and one that I will be staying at again if I ever get the chance to visit Belfast again in the future!

We recently stayed at the Fitzwilliam Hotel for 3 nights & our stay was Absolutely perfect & we…read morecouldnt have been happier. The rooms were average size but very contemporary & well laid out & the service throughout between the Concierge/Front desk/ Restaurants & cleaning staff were all extremely professional & helpful. The Fitzwilliam is centrally located close to many attractions such as 1) Opera House - next door 2) Crown Bar - 2 blocks 3) Ulster Hall - 3 blocks 4) Grand Central - 2 blocks 5) Black Taxi Tours - short drive & many, many more. We loved our stay & i want to thank the whole staff there for providing such a memorable experience for us in beautiful Belfast!

I'm confused! I read some of the comments in their guest book saying it was best hotel ever, so…read morenot my experience. I originally booked for a 2 bedroom apartment. When we arrived at the apartment I was a little grossed out at the elevator and hallway, but it got worse when I walked into the apartment. Huge cobweb over one of the beds. The bat h room had stains on wall, dented bathtub surround, and possibly mold around the bath/shower. I immediately started looking for other accommodations. I went to front desk who showed me two separate rooms which I didn't find much better than the apartment. The clerk was not about to lose the reservation so we ended up getting two executive rooms which were adjoining rooms. It was better than its other options there, but still had issues. Water stains on ceiling, tiles on shower stall missing, hole in bathroom wall (I stuffed it with tissue). Best if all I had numerous guests which came into my room and died. Moths were coming in from the air vent (I think). The only reason for 2 stars is the staff seemed very nice. I would not go there again. They did give me the same price for the 2 rooms which was much appreciated.

Christmas dinner was awesome. Great size. Good taste. Lots of other spuds etc brought to the table…read moreto fill up. Lots of gravy and cranberry sauce also. Staff are lovely. So helpful and friendly. Great venue. Well light and modern. Good size and temperature. Lots of places to sit and ponder. Parking is difficult to find outside. They do have a tiny car park if you are lucky to get a space.

What a great property. Staff was engaging, friendly and very accommodating. Rooms were very nice…read moreas well as the restaurant and bar. While the hotel is a 5 star rating, the staff would be a 10 plus if the scale went that high. Walking distance to Grand Central train station and any of the City centre activities. If we return to Belfast I guarantee this is where we will stay. Sophie even got our friend a leprechaun doll for his granddaughter and a special Liverpool pen for the rest of us. A lovely touch from a lovely lady. Also spent 1 night in the Dublin Premier Inn on our way back home with similar results and ratings.

Nice budget hotel with a hot breakfast, clean rooms and friendly staff…read more -There are 3 Premier Inns in Belfast - this is the one on Alfred Street in the city center. -The other 2 Premier Inn hotels are in the Belfast Quarter and the City Cathedral Quarter.

Everything about the cocktail bar at the Merchant's Hotel drips elegance, from the grand old…read moreentrance with a snappily dressed porter to the sweeping ceilings bearing ancient Ulster Bank emblems adorning its corners. Upon presenting ourselves in the bar area, we were promptly greeted and shown to some ornate seats, then presented with a tray of assorted snack crackers while we perused the menu. Shortly thereafter, we were also delivered a refreshing welcome libation. Totally unexpected, and a gracious touch of hospitality. Cocktail offerings span the gamut of base spirits and flavor combinations. Each drink was cleverly appellated with a mononym that captured its essence. After some consultation with our server, Conor, I opted to start with the Chocolate, while my sister ordered a Rhubarb. As one might expect of an establishment that's earned two pins from the Pinnacle Guide, service was blazingly prompt (I'm always surprised when I don't have to wait a good ten minutes between ordering a craft cocktail and having it show up at my table), the drinks themselves were flawlessly balanced, and I do -so- love when bars have both proper ice and glassware that shows off its contents. The Merchant's Hotel bar (over)delivers on absolutely every aspect of the tippling experience. Our first round was so delightful, I was loath to leave before sampling their other offerings. I was torn between the Ginger (because, poitín) and the Orange (because, local whiskey), but Conor surprised me with an invitation to going off-menu. Hey, if it's an adventure involving alcohol, I'm there! He suggested a Vieux Carré. Okay. Total sidebar: I'd just recently learned from my sister that one of my absolute favorite bars in Chicago -- The Violet Hour -- had closed. It was one of the earliest craft cocktail establishments I'd ever patronized, and it was also the first place I'd ever been served a Vieux Carré. The unlikely confluence of my learning of Violet Hour's demise, its association with this particular cocktail, and being offered one halfway across the globe screams a little too much of cosmic syzygy to write off as pure happenstance. Aaaaaaaanyway, obviously, I immediately said yes. To which Conor then followed up with a, "How much Bailey's would you like in that?" It took me half a beat before I was like, "Wait a minute..." I think his cheeky grin was evidence that he was either joking, testing me, or some combination of both. Fortunately, I caught the game. And, friends, I can heartily confirm that this Vieux Carré was arguably better than any I've had in NOLA. Seriously, the folks behind the bar know their craft. In case it hasn't already been abundantly clear that I'm enamored with this venue, I'll close with this: during my 14-day tour around the island, drinks at the cocktail bar at the Merchant's Hotel stands out at the single most delightful experience of my entire trip. If I'm ever back on the Emerald Isle, you can expect I'll be making a return visit.

The building is absolutely stunning from the outside and when you go inside it is even more…read moreincredible. We decided to come here for tea time. The service was impeccable and the tea and treats were incredible. It is not inexpensive though in comparisons to other tea times I have experienced but if you settle in and enjoy the experience for what it is and where you are at, it is all worth it.

Good budget hotels with a hot breakfast, clean rooms, free Wi-Fi and a friendly staff…read more There are 3 Premier Inns in Belfast - I stayed at the one on Alfred Street in the City Center. It was really nice. The other 2 Premier Inn hotels are in the Belfast Quarter and the City Cathedral Quarter.

Had dinner here when most other places in Belfast were closed. We had chicken and chorizo skewers…read moreto start. I had the beef imperial stout pie for my main course, which came with peas and chips. Always drench the chips with malt vinegar. It's so good. Service was great, and I was stuffed.

This hotel is situated in the more affluent southern suburbs of Belfast not far from Queens…read moreUniversity with many of the campus buildings in its surrounds. The building is located near a small cluster of pubs, restaurants and fast food outlets. Check in was not the best... After driving for several hours to Belfast and arriving late-ish and hungry the gentleman manning the reception didn't greet us with a smile and chose to take an incoming phone call prior to giving us our keycard. Understandable that at that time the reception is only manned by one person but placing the caller on hold for a few moments to see us sorted wouldn't hurt. Being the first impression for the property its ultimately important (and hardly expensive) for the receptionist to smile for guests. I did however manage to get half a smile out the man the next morning. The common areas of the hotel appeared to be more recently updated than the rooms and corridors, however many furnishings were worn.The corridor could do with a lick of paint and renewed carpet as the existing fittings are well worn/marked. Room furnishings were a bit plain and not like those advertised on the website. Beds were comfortable. No air conditioning (in our room anyway) - not a problem in December but consider this if you are staying over summer. The bathroom was fine, with a good strong shower. The water saving tap on the sink was a bit ridiculous as you need to run the tap for about a minute for the water to get warm. Breakfast included the usual hot options of full Irish with cereal, yoghurt, fruits and breads. Tea and brewed coffee supplied to the table by friendly staff. Overall an OK stay, the property could do well to make some updates to furnishings, and perhaps some extra training for one of the reception staff. Parking is 5 quid overnight which is a bit much considering street parking is available all around - however we were given free parking validation on checkout which was a nice gesture. Free WiFi is also available and was accessible from the rooms as well as the common areas, with the occasional drop out. I've stayed in much better 4-star hotels elsewhere so the money I would probably try somewhere else next time to Belfast.

Having lived in Belfast for all my life, but never having actually been in to this hotel, I…read morerecently went for a work function, and really liked it. It's a lot bigger inside than you realise, with various function rooms and an expansive lounge and bar/restaurant area, serving those staying in the hotel, and business folks and travellers passing through. The reception staff were very helpful, and the function I attended was well sign-posted and easy to find - there was a constant supply of tea and coffee, pastries and muffins, as well as orange juice and water. The food we had was lovely too, piping hot and tasty, and we were given a full three courses for lunch - unusual for an event like that, I thought. All in all, the hotel is pleasant and inviting and seems well run and professional. I can't speak for the hotel rooms, but the main areas of the hotel were all clean and well-maintained. There is plenty of parking for patrons also.

First time at the Maldron. Overall it was good. Nice looking lobby area…read more The room was small, really small. The room had two beds. But it was such a small room the beds were too close together and we had to walk sideways in between the beds. There was no dresser so we had to live out of a suitcase on the floor for a week. The room overall appeared clean except for the phone cord had a thick layer of dust in between the loops. (You could clearly see it.) The bathroom. The walk in shower was nice with a rain shower and separate handheld. The water temperature was super hot. Way too hot and room would fog up. Because the shower is open to the door, the door had major water damage and was swollen and couldn't be closed all the way. The door jam was also had water damage. Aesthetically unappealing. The restaurant was very nice and the food was good. The staff were super nice about food orders. Enjoyed the meals. Some of the staff (front desk, restaurant and housekeeping) were very nice and others not as much. But overall the nice staff outweighed the not as nice staff. Location is close to City Hall and Donegall Square which is what I wanted. And it was centrally located within walking distance to a lot in the area.

The Maldron hotel is a fantastic location in Belfast. A quick 15 minute walk to the cathedral…read morequarter and so many delicious restaurants! We had the pleasure of staying on the 12th floor and had an amazing view of the city scape. The hotel front desk staff was so pleasant and helpful. They provided restaurant recommendations and they were there for any questions we had. The beds were comfy and the bathroom was clean ! We would stay here again.

A very comfortable hotel with helpful & welcoming reception staff. Rooms are comfortable and good…read moresized with complimentary tea/coffee/hot chocolate. It has a decent breakfast buffet choice with a decent fresh bean to cup coffee machine!

From the owner: Crowne Plaza is a refined modern hotel nestled in a parkland setting in the Lagan Valley Regional…read morePark, only 15 minute drive from Belfast City Centre. The hotel boasts luxurious bedrooms, as well as extensive dining options including The Green Room Restaurant, Spice Club Indian Restaurant and River Bar. There are also 21 modern event spaces including the Grand Ballroom accommodating up to 900.