I have worked in the service industry for 15+ years and THOUGHT LONG AND HARD BEFORE I DECIDED TO WRITE THIS ULTIMATELY NEGATIVE REVIEW ABOUT MY 'IN-DINING" experience at Bee Organic. I feel compelled for people to be forewarned about this "so-called" restaurant and poorly-trained wait staff before coming to 'dine' here.
Upon arrival we (party of 5) were met by an initially cheerful guy who gladly put tables together for us (nice, yes...but wait). Several minutes later, the same "cheerful" guy came back with a carafe of water for the table. He placed glasses but did not pour the water (but still ok)..Then after sitting for 15 minutes, we had to flag down that same guy to place the order. After placing an order for some appetizers (smoothie, pretty good guacamole and good sweet potatoes.)...we started sweating and realized that the a/c wasn't working...
We asked "Can you turn the a/c up......and that guy said it was not working properly and they were trying to fix it. (ok...I understand)...
We sweated it out and got our food after a longer wait than anticipated in a poorly air-conditioned place. (we anticipated a slightly longer wait than usual places...but this was a little too long) Ok...so the eggs were as good as a diner....with sprouts and olive oil on top).
The veggie burger was awful....dry, spicy, and inedible. I don't know if it was the heat (no a/c) or the hunger, but me and my nephew (we had decided on a 'share' beforehand) dug into this burger...it took several bites, because I feel we honestly wanted to like it (and we were hungry)...however, it was awful....so 1/2 of this burger was left on its plate....lonely and inedible.
Being still hungry, I order a grilled cheese sandwich (how can anyone mess this up?, right).......After more than 20 minutes, this grilled cheese did not arrive....this was well after everyone else had finished their meals......
I had to get up to speak with whoever was in front and cancel that grilled cheese order, ask for the veggie burger to be removed from the bill and ask for the check...
Apparently, the guy had called the manager earlier...and he said that
"You ate half of the veggie burger" so you have to pay for half of the burger (awful, dry, spicy, inedible). In my head I thought WOW...that struck me as absolutely absurd and VERY BAD BUSINESS. When I stated that we were more than understanding about all circumstances and were not being met in the middle...I had to State the Obvious and be 'that person'....
-the service was slow...the reply was: "we have a small kitchen" (however there was barely anyone else in the place)
-the A/C Wasn't Working and we were uncomfortable for 1 1/2 hours for apps and small meals ...the reply was: "I told you the a/c was broken when you came in" (first of all...what kind of a reply is that???...also, we were NOT informed about a/c not working until we asked ...about 30 minutes into our 'absurdly-long' stay.)
So this albeit 'non-exemplary' experience alone would not have compelled me to write this negative review; however, when the initially "cheerful-turned contentious" server smacked the pen down on the counter (then walked away) for me to sign the credit card receipt for this bill, as I attempted to express my gripes,I felt extremely offended. This action resonated with me and I actually have never felt so disrespected by a business representative before.
I was floored at how this initially very accommodating and cheerful server could turn so very rude and off-putting when faced with customer concerns. I have never left a place without giving a gratuity...but this I'm sad to say was the first time I never tipped my server....That says a lot...if you know me.
I wish you well as a business. Please take care of your customers and please train your staff accordingly. read more