I just wanted to take a minute to thank everyone at the Fernley branch. This branch and their staff…read morehas provided and continue to provide excellent services for our business. Keep up the Great Work!

My checking account was compromised. I was alerted by the NSB fraud team and they worked with me to…read moreprotect my accounts and steps that needed to be taken. My local Fernley branch picked up assisting me with all follow through and were absolutely wonderful to work with. They were friendly and efficient and helped make a horrible experience bearable.

Great environment to be in. Everyone is willing to help with whatever needs you have with no hassle…read morewhich is nice when you don't want to be burden with more stress. Highly recommend H&R Block for any of your tax questions or needs!

We have been here several times. The most recent visit was scary. The tax preparer was not very…read moreknowledgeable, and another tax preparer came in to help him several times during our session because he seemed unfamiliar with many aspects of the online form and had questions only more experienced tax professionals could answer. This made us feel very uncomfortable. After an extended time waiting for him to get it right, we finally signed and paid what we owed to the IRS. Later in the year, we received a notice from the IRS that we owed over $1000 more than we paid. We paid it immediately to the IRS because it had a deadline. We called the H&R Block office and left two messages, but no one returned our calls. We also sent an e-mail that was not answered. We finally had to go in person. They said that they would review the account to see if they had made a mistake. After a few weeks they called and said that the tax preparer did indeed make a mistake by putting an amount on a line that didn't pertain to us. We did purchase the "Piece of Mind" insurance that claims in the advertisement, "Additional taxes reimbursement: In the event we made an error on your tax return that results in you owing additional taxes, we will reimburse you up to $6K." So we decided to have HR Block file the claim. We don't have a copy of that claim. Several weeks later, we received a letter from the "Peace of Mind" insurance company stating, "Your return was prepared correctly.....the information was not correct or complete due to NO FAULT of H&R Block, and your claim is denied." We called the 800 number to ask questions and they said they would have someone call us back. No one ever did. We called H&R block Fernley to speak with the manager. We left a message and HE never called us back. They did offer to waive our next tax filing fee. Why would we go back to a company that admits mistakes and doesn't do what they say they will do with insurance reimbursement. We were not reimbursed! Does this seem unfair to anyone else? We only want to know what mistake was made, how it was made and no one reached out to help us find how the mistake happened. They did call to let us know the claim was denied. The proof is, we didn't have a refund last year. We never have a refund. We always pay at the end of the year, every year. Yet, they reported falsely to the IRS that we paid the IRS this amount. As a taxpayer, you are responsible for what they file- know that. If they make a mistake, it's your fault. You need to review everything before you sign it. The insurance seems fraudulent to me. You cannot re-submit the claim or contest the decision. We are very unhappy because we feel as if we were lied to. What is insurance for if they don't cover their mistakes as they said they would? Next step: The Better Business Bureau. After that, a report to the IRS who does fine tax preparers who make mistakes. People deserve to know so that they can be very careful. This review is my opinion of an actual experience. Others report the same experience. Be careful!

Better helpful service. It doesn't seem like they help in anyway when it comes to customer service…read more Because they don't have it.

Wells Fargo Fernley has Always been VERY good to us. The bankers who open your accounts are…read moreextremely helpful and nice. I would definitely refer people to this bank...

Mari and her team just cleaned our home for the first time and did an absolutely amazing job, we…read moreare so happy we found her! Mari was quick to respond when we first reached out, made scheduling incredibly easy, and was able to get us on the calendar right away. And the cleaning itself was fantastic! Her attention to detail is excellent, and it is clear that she and her team take pride in their work. It is such a relief to find someone who is not only great at what they do but also so professional and easy to communicate with. Coming home to such a beautifully cleaned house was the best feeling! We are so impressed with Mari and her team and are really looking forward to continuing to work with them. I would absolutely recommend her to anyone looking for a great house cleaner!

Mari is amazing. She is extremely thorough and takes great pride in her work. I couldn't ask for…read moremore. I hope she stays with me for a very long time.

Well we did not have an appointment and usually an appointment is needed, Tami was so kind and…read moreright away took us in and set a quick appointment with Ana Gil to open our joint checking account. Not only did we arrive very close to closing time, they helped us and literally took care of us! Have a new checking Account! Whoooo ! Super nice , super attentive! Felt like I was talking with Family ! Great establishment! Clean! And very Welcoming! That's what you must have with a Bank! Welcoming and eager to help! Thank you Tami! Thank you Ana!

Today I am changing my review. Greater Nevada Fernley Branch staff has been absolutely fantastic…read more Bankers have been fantastic over last several months. Staff has been great, Service has been great. Dramatic improvement. They all need Raises!!! They go above and beyond! Especially Tammy and Haley!!

This has nothing to do with the local employees in the branch.... This bank reminds me of B of A…read moreback in 1979! So out dated technology. The CC department has no employees, they keep saying "the back cc dept" they don't exist... every single time I use my company CC it's declined... Im not a big fish but willing to close my accounts for the lack of real leadership. Just weak scared and lazy workers... I've been waiting for Days for a call from them! Yelp needs a -star symbol!.. Im activity looking for a new bank for my small business and move my personal accounts... Fire the CEO, heck hire me... I'll take the bull by the horns! Weak leadership. UPDATE!... I found a bank with the same benefits, local here in fernley, with triple the amount of branches in the tri state area! I will truly miss the local branch . Fantastic colleagues. I really felt like Norm on Cheers! They knew me by my first name...

I do not know how this bank is on top since I have not heard one thing good about it the ATMs are…read morealways broken and everyone there is rude they could care less about you or your business there

Marlena at the Dollar Loan location in Fernley, NV couldn't have been nicer. The application was…read morevery smooth and the paperwork was minimal. Thanks Marlena for making this experience a pleasant one.

We recently had bad experience with the Fernley office. Charles hung the phone on us twice after…read morecalling from a different number then he responded. However Brianne has bad customer service. After applying online and waiting for any update for 4 hrs. she lacked communication and gave rude responses. She did not try to go out her to better help us. We decided to give Sparks branch a try. Jamie was great service! She was able to answer every question we had along the way and was able to help us. Even informed us how this loan also helps build credit . Something the Fernley department did not inform us and had us sign papers. THANK YOU JAMIE FROM SPARKS.

Everything went well from the beginning to the end. I enjoyed working with Terry on the details of…read moremy difficult tax situation, the results his work achieved, and his pleasant demeanor throughout the process. Terry made accounting and tax work enjoyable!

He was welcoming. As we examined my 2024 income taxes. He was to the point, pleasant and…read moreconfident. I was impressed. I expect nothing but good results from his work.