I made an appointment online with Dena Wiberg, (Senior Tax Analyst, Self-Employed Certified, 4860 S. Virginia Street Reno NV. Nevad Registration Number: NVDP201711141739, NV Business ID NV20081308361) to have my 2021 1040 done on 3/22/2021 with an expected refund of $3128.00. I paid $264.00 for tax prep plus $40 for their "Peace of Mind". According to their website if I receive a letter from the IRS, they will handle it. On May 24, 2021, I checked the IRS website that showed my IRS refund was reduced to $68.89. I called Dena's office and was advised she was out of the office with COVID and I was referred to Master Tax Advisor Florence Yager, Enrolled Agent, 175 Damonte Ranch Parkway Set C, Reno NV. After a few calls with Florence and providing all the information requested, she prepared a 1040X on June 7, 2021 with a refund amount of $2989. After waiting months for a refund, I again called H&R Block and wanted them to follow up with the IRS about my refund. They didn't. I called H&R Block to have them follow up with the IRS at their 800 number, they advised me the H&R Block where Florence worked was closed and they referred me yet to another office, Ashley Harris 390 Hwy 95 A South Suite 2, Fernely NV. After speaking with Ashley over the phone initially on December 8, 2021, I sent her everything she requested. I gave her additional information to log into the IRS site under my information twice. I also emailed her on December 16th and 20th. I have called her several times since to no avail. She was always "with a client and will call me back". On January 25, 2022, I emailed Ashley and Dena advising them of complaints to follow. Dena replied and asked for more tax information on the 25th and I sent it to her. I haven't heard from her since. Ashley called and left a message. Not one person at H&R Block has contacted the IRS on my behalf since filing my initial return. Three advisors and not one of them can get it right. Ashley at this location was the absolute worst of the bunch. She was the last of the three that has (1) contact the IRS on my behalf, (2) failed to return a phone call after I called her twice over a two week period and (3) confirmed that I was receiving a large refund yet did nothing to confirm ANYTHING! Sure, she was nice, but she didn't anything other than waste my time. This review is in my opinion. read more