Very clean store and very helpful. Also, customer service is great. I went to get the free give way…read moreand they were out. I e-mailed their customer service and was taken care of within 24 hours.

I purchased a compression tester that was like $35 that turned out to be defective. When I returned…read moreit I was told that I would be charged a 20% restocking fee if I didn't trade it out for another one. I of course had decided to buy one of a better quality and was not going to trade it out for another one there. How can they be allowed to charge a 20% restocking fee in a defective item? The fact that it's defective should immediately mean that the customer should suffer 0 loss. They are not restocking it, or at least I hope they are not. And they should be compensated through their distributor or product representative. In my eyes that is essentially blackmailing their customers. It's you either keep this tool that has already proven itself to be of low quality or you pay them 20%. Had it been for use in a vehicle I would have purchased I higher end tool to begin with. But it was for a lawn mower, something I didn't work on very often so a lower quality tool would have been ok. Until that toll just flat didn't work right out of the box. At that point it immediately became clear that Harbor Freight diagnostic tools where not of a build quality that could be trusted. The tool was not being returned because I changed my mind, because I didn't pay attention and bought the wrong thing or for any other reason that could be attribute to myself. I can understand a restocking fee for customers changing their mind and returning an item, or because they didn't do their homework and bought the wrong thing. But to charge a customer 20% on a defective item because they chose not to attempt a repeat and went with a better product? To charge a customer 20% in a product they are going to be credited for via their product rep or their distributor (and if they are not it's either their choice or they didn't negotiate being credited the fault and defective merchandise when they negotiated the contract with their distributor). To charge a customer 20% when they walk out of the store with nothing? To make the customer financially responsible to you when the product you shelved and then sold them with the express understanding that it would work and it didn't? Any other company would want to see their customer walk out of their store whole, happy and satisfied. Instead Harbor Freight sees fit to charge their customers 20%. And when contacting customer service I was told a would be hearing from a supervisor. When I didn't I began calling and emailing customer service, for over a year with over 20 phone calls and at least 50 emails after being told that a supervisor would be in touch and they never were they proceeded to ignore me until I stopped calling and emailing. Feel free to Google asking if Harbor Freight charges a restocking fee when returning a defective product. It's a fact! They are made whole through their product reps or distributors and they still make their 20% profit by charging the customer a restocking fee on a defective item. HOW CAN A BUSINESS RIGHTLY CHARGE A CUSTOMER FOR RETURNING A DEFECTIVE PRODUCT?

The ownership and staff here are top notch! Since the first time I visited, I have rarely driven…read morefurther than this store to get anything I used to go to the larger chains for. Anything from yard care to plumbing, air filters, or pool supplies. I cannot comprehend how they can fit everything I need in such a small store without it feeling overly cramped -- but they do it well here! They will give honest recommendations for what you ask and will not try to upsell you on products just to make an extra buck. They are more focused on earning loyal, returning customers than creating a bad experience with higher sales. The mix of friendliness, honestly, and helpfulness has turned me into a loyal, returning customer for anything and everything I can purchase here.

This review is about the Stihl department only (it's in a separate building). The Hardware store…read moreitself would have a good rating. I purchased a $750 chain saw in the morning. When I brought it back that afternoon for help in starting it, the man who had sold it to me was very unprofessional, with a complete lack of people skills. He got angry and contradicted me, claiming to know everything since he'd been to Stihl "school". But he was wrong. Stihl's own directions for breaking in a new saw contradict what he said. Where do they find these people? I hope I don't ever have to go back there again.

The guys up at Escambia Electric Motor practically saved my life. At 3:30pm on Friday afternoon,…read morethey pulled together to get me a new furnace blower motor, along with the proper capacitor and relay needed to get my A/C going again. We had a brain-storming session right there in their office about how to switch to a PSC blower motor from my ECM blower motor. Using what I'd researched, along with a few tips and tricks from them, I was able to get it running that night! That weekend, I get a call from an unknown number... It was the guys at EEM making sure everything had gone well and to help me get an upgraded part that I definitely needed. I haven't had customer service like that in years! I will definitely be spreading the word about how awesome this shop is, and you should, too!

This company is all about the customer service. I made a purchase from 3000 miles away for a local…read moreparty and Skylar made it happen. This guys customers service is stellar.

Excellent experience with Royal Appliance Outlet! Mastufa was friendly, professional, and genuinely…read moreeasy to work with. They have a great selection of appliances at very competitive prices. I needed a refrigerator for one of my Airbnb properties at the last minute, and he was able to have it delivered the very same day, which saved me from a lot of stress. The entire process was quick, smooth, and hassle-free. I definitely plan on giving Royal Appliance Outlet my business going forward. I only wish I had known about them sooner. Highly recommend!

Great price and great customer service I will recommend it for anyone looking for a good dealread more

The lady up front/ middle of the store is so rude me and my kids left, I ask her for a price…read morebecause I wanted it alone and then she said "whatever is on the price tag". So rude and not to mention she stares at me with this disgusting look like she had never seen my skin color before, but overall I'm never shopping there again.

I was excited to see flooring at such a low price but upon investigation, there are many unhappy…read morereviews about the flooring quality

They ordered incorrect product, then still made us pay to get it rectified, and made it quite…read moredifficult to get a refund on a return, and wanted to charge a fee to put the money back on the credit card. Manager couldn't be bothered...

I've stress shopped for weeks online trying to find things for a new construction home. I walked in…read morethis store and was greeted by Jennifer who dove straight in to help me pick out and find exactly what I was looking for. I can't tell you The weight that was lifted off my shoulders having her help. Her knowledge on the products helped so much, anything that wasn't in the showroom she knew down to exactly what page in the catalogs items were on. She checked availability and got an entire house of lighting and fans ordered for me. Great customer service!! Also to add.. I've shopped for quite a while online, the prices at this store for similar items was better than anything I found from Wayfair to Home Depot and Lowe's.

We love this table in our beach house. It complements and brings out the beautiful teals…read morethroughout. It doesn't overpower or fade in. It's a treasure trove for all sorts of toys. Room for several age appropriate baskets. Easy for finding, sorting, and nightly storing.

Store owner gave a very uncomfortable vibe. We walked in and she walked towards us and stared at us…read morewhile shopping the entire time, not talking to us. Felt very weird as she was staring the entire time.

I love the variety of products. I shop items in sewing, yarn, decor, and crafts. The prices are…read morealways decent. The employees are very friendly.

The staff was very clearly riding the clock and was not there to be friendly or helpful with the…read morecustomers. Multiple times I heard the staff talking to each other about not wanting to be there and wishing the store would close already. The cashier was unfriendly and could not be bothered when I asked a question about a sale item. She just yawned multiple times and pointed to the tag. She wouldn't clarify how the yellow tag system worked and refused to even communicate with me beyond saying yes or no. I felt like I was inconveniencing her. The manager finally stepped in and answered my question politely and clearly. This used to be my favorite store, but it is no longer worth it if I have to be treated like I'm imposing on the employees by shopping there.