Excellent service great mattress and then owner was especially nice my delivery was great I…read moreactually bought the mattress for my daughter she loves it

The queen box spring that was given to me with the purchase of my mattress didn't fit the platform…read morebut with one phone call they made it right and sent a new one. Delivery guys are always nice and professional too.

Best mattress store ever!!! I'm stoked! The delivery drivers just drove away not 5 mins ago, & I've…read morenever been happier with a mattress store in my life. They had an amazing bed on sale (the Sealy Posturpedic -Plus Determination II Ultra Firm" bed). I have 3 herniated & slipped discs & 2 annular cracks in my spine (from a bad car wreck where I was plowed into on my driver's side at 40mph). & I have had such a terrible time searching for a new mattress. I went to Morrell's in Gainesville for their going-out-of-business sale, but couldn't find anything affordable. So, I had to get a floor model for $300 (half off), but it was a memory foam mattress, & if you know anything about memory foam beds with no coils, it is that they wear out within 10-12 months (or less!). I had the worse time sleeping from December '21-February '22 that I never want to go through that nightmare again! I couldn't afford anything until mid January, & the mattress I got from Morrell's helped me for a month, before it started getting too soft. & I had bought a mattress from Ashley's , but it wasn't firm enough,, so I had to go through their nightmare of a process of returning it (donating it to get a refund-takes 7 weeks to get refund-nightmare! I do not recommend Ashely's Home store ever!! Terrible!) But then, I found "Sleep Center"! I have to go to the chiropractor every 2 weeks religiously for years, & he told me to try "Sleep Center". He said they were the best in Gainesville, & he was right! He wrote me an Rx letter prescribing a good bed, so I could get the taxes omitted. I was scared they wouldn't accept it if the bed was on sale (bc Morrell's didnt), but they did! & I'm on a tight budget, so it really helped! My Sealy bed was $1299, usually $2200+. AND Sleep Center gave me a FREE foundation!! I told them Morell's sold me one that was missing a piece, with only 3 sides, so he gave me a $250 foundation no charge! How nice is that!!! I'm STOKED with them! They're AMAZING!! & then, on top of that, they drove my bed out to me in the country (in Graham/Hampton, near Waldo, way out in the woods) for FREE!! & they picked up my old mattress & foundation! Im a Sleep Center customer for LIFE!! Never been happier. If you're in the market for a new bed, give them a try! Seriously!! & if you need a firm bed, bc you have a bad neck &/or back, like me, try this bed out! It's actually firm, with some padding. Never been happier! (& I have 30 days to return it for something better if I don't like it, & I would just pay the difference in price.) too cool! All around 5 Stars I'd give them 6, if I could!! (I went to the one on nw 39th, but I'm sure all of the Sleep Centers are amazing!!) Oh, & btw, NO pressure with sales tactics. They didn't follow me out to the car, like other mattress stores. (& Mattress Firm is awful too, btw, speaking of high pressure sale tactics.) Nothing tops "Sleep Center"-seriously.

Employees are very friendly and knowledgeable about different mattresses and willing to help out…read moreand answer questions even if you're just looking around.

Not your typical furniture/appliance store, BUT....Tiniya has A-1 customer service & we've also…read morefound a couple great deals here!!!!

Customer service is awful. If you have any problems in their products, they will tell you what's…read morewrong with you (like you did not handle it well, it's not their fault blah blah). Finally, they give you some number to call for help and also mention that it will be very rare to get any response as that person has many issues to be taken care of. Basically, they ask you to not complain about their products and keep silent. No body is going to help you. So, you just wasted your money in buying furniture from this place. I am not going to this place ever.

Today I visited Mattress Firm in Gainesville because I was shopping for a new bed. I have slept on…read morethe same bed for almost 10 years and it is finally time to go out an purchase a new bed to use. I started by first looking online for sales since it is Presidents Day weekend. I came across Mattress Firm and saw they had a few stores located in Gainesville, so I decided to go in today and check them out. When I arrived I was instantly greeted by Micki who was an amazing sales rep and did a wonderful job from the moment I met her, until I left. I told her why I was in today and she asked if I had ever been in before. I let her know that it was my first time and what I wanted. We started our journey to go look for beds. She took me over to three beds. One was Yellow which was slightly soft but had a little bit of firmness, then green, which was pretty soft, but a nice firm base as well. Finally blue, which was just soft and made you feel like you were in a cloud. Then they showed you how the beds had lifts built in them so you can adjust your body while in the bed. We walked around and I laid in about 3 to 4 different beds before I came across the bed that I knew was exactly for me. As soon as I laid down in this bed I knew it was mine. Micki agreed that it was a great bed and it was a hybrid type. I decided on this one. We went to do the financing part and it went great. Micki walked me through the entire process and I loved that. She was super helpful and answered all my questions. One thing I have to say is that if you let them know a certain price range you need to be in, they will work their hardest to get you in that range. They first quoted me $3,100 with the bed, frame, protection, delivery and set up, but after I said that would not work for me, they were able to get all of this down to the price where I wanted it to be!! I was really really pleased. I highly recommend Mattress Firm and this location in the Gainesville Market! I was taken care of from the moment I walked in to the moment I left. For something that we use on a day-to-day basis, I have no problem using a place like Mattress Firm! I highly recommend!

Edit 11/28: the company was able to resolve this and gave us a new bed frame and was able to…read moreinstall and uninstall the old one. Thank you mattress firm!

The couple that runs this establishment are amazing! They answered every question my family had and…read moredidn't hesitate to help. The couches were all comfortable and priced amazingly. Highly recommended!

The couple that run this place are super kind and helpful. They had great prices on quality…read morefurniture and got me the couch that I was wanting.

My husband ordered new living room furniture from Complete Sleep and Furnishing on Monday and it…read morewas delivered on Saturday. Chuck and Luther delivered it, they were great and professional. They moved my old furniture to another room and set the new living room pieces up. They arrived on time and were ready to work. The new furniture is very nice and I will definitely buy from them in the future!

From the owner: Welcome to Complete Sleep & Furnishings. We are a small business with BIG Customer Service. We…read moreoffer all of your furniture needs. We have Queen Mattresses starting at $199, Bedroom Sets at $399, Living Room Sets at $599, Dinettes at $99. We also carry lamps, rugs, bedding and office furniture. We are your one stop shop for household furniture.

Incredibly fast and friendly service. I have an Airbnb that had a mattress completely ruined by…read moreguests. We had a same day check in and needed a mattress ASAP delivered and the current mattress removed before next guests. We got this all done over the phone (mattress chosen and purchased) then delivered within 2 hours on a Sunday! They were SO fast, friendly and helpful- not to mention reasonably priced! I am so grateful for their service!

Christa and Jason are amazing! I have never purchased a new mattress before, and frankly, I didn't…read morethink it was within my budget. They offer great, accessible payment plans. The shopping process is incredible as well. They have a small store front with a good and diverse selection of mattresses, but not an overwhelming amount that are priced incredibly high like the big box stores. Christa was very knowledgeable about the selection. She made to go over the payment plan thoroughly, so I could get the cash price of the mattress. She also gave me tips to make sure that I was able to keep the 10 year warranty. They provide a truly personal shopping experience because you will be the only one in the store! Best part is the mattresses are over 50% cheaper than they would at a big box store! I am obsessed with my new mattress, and so glad I went to them. They are extraordinarily kind people who want to go above and beyond for their customers. They even delivered my mattress promptly and cheaply to me! Would give them 6 stars if I could :)

Maryamm was very helpful and knowledgeable. She is professional and a great "people person ".read more

Do not do business at this store. My wife and I worked with Imari Williams while purchasing…read moremultiple items for rental units. At the time of sale, everything was shown on a tablet and seemed straightforward, but once we reviewed the receipts and experienced delivery, serious problems became clear. Our order was split into multiple transactions, and each piece of furniture was broken into many separate line items, which made the billing extremely confusing. A protection plan that was discussed as being about $550 ended up totaling nearly $900 across the split transactions. This was not clearly explained at checkout. We also paid extra for "white glove" delivery, which we were told included assembly. On delivery day, before they said almost anything else the drivers stated they would not assemble anything and it was a common problem of Ashley furniture telling people their delivery would include assembly when it did not. Delivery timing did not match what was scheduled, only part of the order arrived, and we had to refuse some items due to the confusion and timing issues. When we contacted the store, Chase told us there was nothing they could do. No adjustments were offered for the delivery fee or the protection plan, even though the services we paid for were not provided. No furniture was ever assembled by Ashley. We did return a couple of items affected by the delivery issues, but the larger billing and service problems were never addressed. Overall, I would strongly caution others to carefully review every charge and transaction, especially protection plans and delivery fees, and not rely solely on what is shown verbally on the tablet. Once the sale is complete, getting help afterward appears to be impossible. If you have any issues at all, do not accept the delivery.