They were dramatically over-priced, marked up the parts used on my house by about 150% and when I confronted them about it they fabricated a "special distributor" who sold high quality parts that could only be purchased by locksmiths. I looked up the parts that they installed and they were the exact same parts by the exact same company as the ones sold at Lowes Hardware. When I confronted them with this information they just tried to convince me that I was mistaken. It wasn't worth a lawsuit, but in my opinion they're dishonest and should not be trusted. read more

I'm a property manager and one of my tenants had locked herself out of her apartment. Because it was after hours she had to contact a locksmith. She googled locksmiths near her and Lock A Roo came up. They came out and had her sign the contract that stated they would get her into the apartment and they would replace the lock so that she isn't left without the ability to lock her home. They were able to get her in after destroying the existing lock and they did not repair or replace the lock. Not only did they not fix the lock issue but they didn't leave all the parts to the damaged lock. She was charged $200 upfront and then also billed another $875 because they told her that the door lock is a "special" type door lock and would require more work to get into. Our door locks are manufactured by Schlage. They can be purchased right from HD Supply or Home Depot. My tenant refuses to pay the $875 because although she signed the contract, they did NOT do what they said they would do for her, besides get her into the apartment. They are trying to scam her and they had the audacity to tell her, "you are trying to scam us". What a joke! And to overcharge like that!! She's an elderly/disabled tenant and on a fixed income. Total $1075 is probably one full month's income for her. She has learned her lesson and will do more research if she should ever need another locksmith after business hours. My management company is also going to be going after them for the damage of the lock, only because we could not repair the lock they damaged due to the parts they took with them when they left. :-( read more

Becker Locksmith replaced a front door lock and deadbolt at my small business. Quick work, reasonable price. Good communication. Would definitely use again. read more

Brent Becker came out to our home and checked himself the security situation in our home. I pretty much knew what I wanted and he did not disappoint when he returned to perform the work. He worked efficiently and cleaned up after himself so it didn't appear that he was ever there. An excellent value and, more importantly, greater peace of mind. read more

Good experience.Brett is a real pro with customer service first and foremost. on time

Brent installed two electronic deadbolts for us, both required drilling out the door in our period home. Brent answered my initial inquiry promptly and gave me an exact quote for his service. He arrived early on the scheduled day and quickly and professionally installed the locks. The locks work great. Can't recommend him enough. Provided the kind of quality service that is hard to find these days. Don't call anyone else. read more

Excellent customer service! Three hours away from home and he rescued my team from a bad situation.

I had an exterior lockset installed for $115 and the craftmanship and responsiveness was very professional. However, there is an additional service charge of $50 which remains unexplained. I've worked with 27 contractors over the past two years none of which billed for a service or trip charge. The next time I need a locksmith I will choose one that that not require a service charge. read more

Great service, fast and efficient. The only locksmith to use in Chester County! Becker Locksmith came highly recommended and I would use them again in a heart beat! - Christina V. (Landenberg) read more

AWESOME customer experience!! Brent arrived on time (even a little early) and took care of ALL of our door locks for a very fair and reasonable price. Much cheaper than replacing all the locks from Home Depot or Lowes We will definitely recommend them to anyone for future business! read more

Becker Locksmith is THE best in the business. Great family business. Honest, prompt and friendly service - that's the KEY.

I looked online for a local Chester County locksmith and Becker promptly returned my call. He gave me a reasonable price over the phone. We set up an appointment and he was able to come out sooner. Becker is professional, reasonably priced, and friendly. read more