While taking a cross country trip our vehicle overheated and the transmission fluid burned up and…read morespilled over. It was 95 degrees on a Saturday afternoon and we were stranded. Hutch's towing towed us off the Ohio Turnpike and we stayed two nights at the Quality Inn across the street. I called Suburban Auto first thing Monday morning. Dave was very accommodating and got working on our vehicle right away. He was finished in just a few hours and did a very thorough job at flushing all the burnt gunk out of the car. When I thanked him for working so quickly he said he put himself in my shoes and thought how he'd want to get on his way home right away. I really appreciated his thoughtfulness and empathy to our situation as I was still two days from home and had two children and a dog with me. The car worked just fine all the way back to Connecticut without incident. I got in to see my regular mechanic a few days later to check the vehicle over. He said Suburban Auto did a great job. Thanks again!

Broke down 3 hrs from home and had to leave the car here. We were quoted a repair time of about a…read moreweek, and it took a couple days shy of a month. Very poor customer service - didn't call us once, kept giving us different prices and excuses, and very rude when asked to explain. Pay for the tow to a different shop, it's worth it.

I wouldn't work with this dealership if I were you. When I bought my certified preowned vehicle I…read morewas told I would receive a second key, but they had to retrieve it from the previous lessee. They tried for 2 weeks without being able to retrieve it and then told me there was nothing they could do and refused to provide a second key. They also upsold me on useless warranty's and when I came back to cancel them they treated me like I was personally attacking them. attacking them. When I insisted that I wanted them removed the financial manager said "whatever I don't care anyway". On top of this the battery dies a week after I bought it. They obviously missed it or willfully sold me a bad battery and they refused to compensate me for the new battery. On top of this they repeatedly ignored my calls and failed to get back to me when I reached out. Overall I had a terrible experience and wish I never worked will them. Buyer beware if you want a dealership that will work with you fairly and respectfully. If I could give 0 stars I would. Edit: Hi Melissa, how can I reach you?

The service manager is an extremely rude person. I am tired every time I call the service…read moredepartment to make an appointment you always get voice mail and have to wait for them to call you back. This is an everyday thing; they do not have enough help. I left a message that no one ever pick up and their customer service is terrible. I also told him that I had an oil change and one of the filters changed it cost me around 150.00. On top of that they are supposed to check wiper fluids levels and coolant and none of that was done. I checked before I left and nothing was topped off, Terrible. That was the reason for my call to the service manager. Mr Rudness!! I will never go back they will never get a dime of my money again. The service manager told me there are 260 0r 360 other Nissan dealerships around the country I could go to. You know when you pay for something you should get it. Ridiculous why do these people rip you off so bad. 150 dollars and they can't even check wiper fluid ect, ect. Then to tell me go somewhere else when you complain that things weren't done. You know what I am going to buy a new car here soon and you know what they will never get a drop of my money again!! Do not go to this place they don't need your business and don't do what you pay for in my situation. Stay away!!

Had a bad day and ended up having to call Jon's twice, one for a ditch recovery, other time for a…read morelockout service. Would highly recommend, they were prompt, with very fair pricing, and very courteous staff who got the job done super quick. If you're in the area and need some assistance, you'd be hard pressed to find a better deal and nicer people.

They kept my vehicle for an entire month and would not even give me an estimate. They looked at the…read morevehicle the day after I dropped it off, and brought me in to show me some issues. The mechanic said John, the owner, could give me a price if I wanted to go ahead and repair the vehicle (it is a 1999, so it may not have been worth pricey repairs). I called back evrry single day trying to get a hold of the owner, only to be told he was on the phone with someone else and would call me back shortly. He never did. Finally got a hold of him a week later and he told me he didnt want to spend the time putting together a price unless I was committed to the repairs, which I found weord since the cost was the deciding factor. I told him to go ahead and put the price together for me. A week later I had not heard anything, so I called back. They said they didnt have anything for me, and would call me back... Long story short, after an entire month of waiting and not getting even one call back after being told numerous times that they would, I finally told them I could not go any longer without a vehicle. They promised me again they would call me the next day with or without a price to update me. Again, they did not. The owner, John, constantly promised to call back, and never did. He also would not give me a straight answer about anything. It took 4 phone calls and a trip to the shop to finally pick up my vehicle, which they had not even touched in a month. Conpletely wasted my time and left me in the dark the entire time. Broken promises and no return calls. Do not go here.

I usually call the day of to get an oil change and rotation, and the service guys get me in…read more Something more complicated, I call ahead. Everyone is nice. I don't stay far so a mechanic or someone drives me back and forth. We have interesting conversations. There is a waiting room. You can walk downtown Napoleon, which I've done.

I couldn't be happier with my purchase. Aaron Thomas at Snyder in Napoleon, Ohio made it so easy…read more My experience was enjoyable and stress free. Aaron was very knowledgeable, polite and was not pushy at all. I highly recommend the team at Snyder and will be a return customer.

I got a flat tire on the Ohio Turnpike traveling back to Wisconsin and did not have a spare in my…read morevehicle. Hutch's towed my vehicle to their shop and actually had a tire to match the ones on the vehicle. Rusty was wonderful! He was friendly and made me feel at ease. From the time I got the flat tire until I got back on the turnpike, it was less than 2 hours on a Saturday at 4 pm! I highly recommend this company! Thank you Rusty!

Got stuck on the Ohio 80/90 Turnpike on a Friday evening and Hutch's Towing Team were a life saver…read more After a call to #677 I got an immediate call back from the tow truck driver saying he was on his way. He arrived on site in less than 30 minutes and towed my Jeep to the shop. By noon the next day my Jeep was repaired! If you ever find yourself broke down and in the service area of Hutch's Towing, I highly recommend their services.

This isn't just a vent -- it's a Public Service Announcement. If your warranty has expired, you…read morehave options. You don't have to take your car back to the dealership for every issue. I took my Subaru to Yark Subaru because the clutch was slipping. I asked them to open it up and let me know what was going on. Instead, I was hit with a flat quote: $3,000 to replace the clutch -- without even opening it up. When I asked why it cost 3x more than the same repair I paid for last year ($1,000), the answer I got was: "Inflation." That was it. No breakdown. No explanation. Just a shrug and a buzzword. Then came the A/C issue. To their credit, Yark Subaru did send a really helpful diagnostic video, and their staff was professional, courteous, and respectful throughout -- that deserves acknowledgment. But the verdict? Replace the entire system for another $1,000. At that point in life, I was already going through it. I honestly considered trading in my car and starting fresh. But maybe God looked at my credit score and said: "Nah. Not yet. You're not ready for that car note -- this is a lesson." So I got a second opinion. A transmission shop replaced my entire clutch system for $1,000. Then another mechanic checked the A/C -- all it needed was a recharge for $120. Total cost: $1,120. Compared to $6,000+ in dealership estimates. Look -- I still love Subaru. I love my car. And I respect the professionalism I received at Yark. But the pricing? The assumptions? The lack of transparency? That part needs to change. Because it's not just about money -- it's about trust. So if you're reading this: Get a second opinion. Whether it's a clutch, an A/C issue, or a major life decision -- don't assume the first quote is the only truth. Sometimes that "no" you got? It's not rejection -- it's redirection. Hope this helps!

The buying experience was very pleasant, however the moment I got my Outback off the lot things…read morestarted going wrong with it that should have been noticed by the team. 3/4 tire pressure monitors were shot, and there was a parasitic drain from the DCM that cost me 3 batteries before it could get fixed. I tried to contact the dealership and couldn't get through, so I took it to a different one after I moved and had it all taken care of there. I haven't even had the car 3 months yet!

Good, Honest service. I drive about an hour to get to this shop simply because it is the closest…read moreand only one I trust so far. When I can't drive my car/s there I have them towed to Tracy's.

We needed new tires for our 5 year old Hyundai. Every aspect of service was provided for us in a…read moreprofessional manner. The shop was clean and tidy and my husband was well informed of the definite need for tires and not only offered the best deal for the tires and alignment as well as offering the option of getting another opinion someplace else! Highly recommend them and moving forward, B&L will be our go to for all our car needs!

Had a flat tire on my work truck, called and talked to Joe. He got me right in and got the tire…read morefixed within an hour. I also got a lug nut stuck in my socket and brought it in and Joe got it out for me. Joe is very friendly and helpful. You have a great guy to be the person you walk in and deal with. I will be dealing with your company for anymore issues I have. Thanks again Joe.