AAA was called and Marcus came and put air in all the tires of our 1989 station wagon. He also…read morechecked for tire rot, very friendly and courteous.

Just was towed from Toledo to Adrian by Ryan and he was such a cool guy. Definitely recommend them…read morefor towing. Their equipment is top notch.

When I got less than stellar care at another body shop in town, BG Collision had my part in just a…read morecouple of days and got my minor repair fixed quickly. Friendly, great communication. Worth the time to check them out for your car's body repairs.

Great guy, awesome service. My car looks brand new again! He even touched up a few scratches and…read moredidn't charge me. He also gives a loaner car. I recommend to anyone.

After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

We called in September to make a service appointment for some minor repairs. On the phone, they…read moregave us the date October 10th. There was no text or email follow-up. When we dropped off on October 10th, they said that we had missed our appointment. There was no phone call or attempt made to contact us between when we made the appointment and when we were told we had missed it. Then we were told we couldn't schedule again for a month and a half. Extremely unprofessional for a dealership service center.

Great service at a good price. Half the price of other Chrysler dealers in my area for an oil…read morechange. I have paid almost double at other places. Thank you for the fast and prompt service.

I was VERY disappointed when I tried to get service on my 2021 Jeep, was having issues with screen…read morenot working no AC, no turn signals. I was told I would have to have it towed, then I stated I could drive only short distance and motor lights and wipers working. Then I was told it would be next month before they could give me an appointment. I have only owned this SUV less than a month, and I did not purchase it at this (my local)dealer. When I purchased it I was told I could take it to any Jeep dealer for service and repairs. I have had Chevy's in the past and used Thayer for service as recently as last week they got me me took care of my truck quickly and were very helpful. Sad Jeep not same!

AMAZING! We were traveling from Columbus to Detroit and broke down on 75 on a Friday afternoon…read more After being towed to the shop they rushed to get the needed parts and stayed late to get us back on the road. They were so kind and trustworthy. We can't thank them enough!

We were on the road and heard a noise from a back wheel. We just had new brakes put on and Keith at…read moreT&J took the wheels off cleaned and tightened them. They charged us nothing. I wish we lived here instead of MI they would have a customer for life! Thanks so much God Bless!

I had an amazing experience with a sales team member Mr. Crawford, who provided the utmost…read moreprofessionalism and support in helping me understand everything I needed to know about the 2026 Nissan Rouge SV and ultimately did an excellent job with selling why it would be the perfect car for myself and my family. Very happy with my experience and purchase decision.

I am following up on a previous review. We needed to go back into the dealership for additional…read morehelp after purchasing our car. Once again we were amazed with the customer service. Francis and Reese went way beyond!

David London was our sales representative for our recent purchase from Thayer. He was a wonderful…read moresalesman, extremely personable and knowledgeable as well as helpful from start to finish. He even told me to call him when I'm ready to schedule an oil change or any other service and he will assist with scheduling. Purchasing a vehicle can be stressful and tiring but this was a pleasurable experience all around! Thank you Thayer Ford and thank you David London!

Thank you for your assistance in my purchase from you recently. You were extremely helpful before,…read moreduring and after the sale was finalized. Your salesman, Tommy, was extremely helpful throughout, and a special hats off to him for being the supreme salesman. Top notch in every way.

I did my research on the internet and many people recommended Express Transmissions. Spoke to…read moretheir manager and was impressed by his professionalism. We talked about upgrading the clutch since the standard Ford clutch lasted only 28,000 miles. He gave me his recommendation on an aftermarket clutch which he stated he had installed on other Shelby GT 500. After readings reviews on his recommended clutch, I purchased the clutch kit and Express installed it. The final price was under their estimate. Professional, friendly and fair. Hopefully I will not need them again, but highly recommend them for any repIrs relating to transmissions

Highly recommended. Honest and straight forward. After another shop misdiagnosed a…read more"major"transmission issue, they investigated, identified the error and resolved the issue promptly. They could have ran up a large bill and I wouldn't have been the wiser. I will recommend them to friends and family.