My wife and I thank Don's Chevrolet Body Shop for the excellent work on our 2025 Subaru Forester. A special thanks to Michelle and Kelly for their concern, empathy and the frequent progress on updates. They persevered despite the difficulty to get parts for a 2025 import. Also, a special thanks to Jeff Delaney for the exceptional detail work. The Subaru looked like the day we got it off the showroom floor. Thank you Don's Chevrolet Body Shop. read more

The dealership sold me a vehicle that was a death trap and completely unsafe for the road! Frame was rusted to the cored and almost split in half in multiple areas. When I purchased the vehicle for almost 8 grand as a used as is vehicle the dealership swore to the vehicle and its condition. Had minor issues but nothing noticeable and advertised it with their name and company in the pics with the vehicle. This dealership used their brand to sell a vehicle that is totalled and not not safe for anyone to drive. Could have brought my family down there to drive this vehicle back to Michigan and we could have all died or have been severely injured. The sales associates told me to contact them if anything immediate happens with the vehicle like a trans issue or anything as they would try to work with me and they care about their reputation. Well that was a lie! When I contacted them today (3 months later) they pretty much un so many words said in S.O.L stuck to the as is contract and told me they didn't even inspect the vehicle. Why would a well known dealership of this caliber ever sell any vehicle and not inspect it especially if it's of age as it could be a risk of safety to the customer. At the least inspect the vehicle for safety issues. Especially if they care about their brand and reputation. Why tell a customer to contact with any sudden issues and tell them that they would work with them if they won't? Especially a vehicle that was legally unsafe and unsafe for the road as it could cause injury or death if frame fails on hwy or major road. When I was told that they wouldn't do anything for me this was after the salesman told me to send pics of the frame as if they might consider some making this right. Why tell me that if you knew you were going to shut the door on this issue?! This dealership is a scam dealership and this warrants auto fraud regardless of the as is as this was a legal safety issue that goes beyond basic mechanics like a engine or trans. This will end up in court with my attorney. They are a rotten to the core company and need to be exposed for this type of business transaction read more

These folks are the best in my opinion in Northwest Ohio for purchasing cars. They are reliable, get you a good deal, and care about the customer. If you live in NWO or find yourself in the area in need of a vehicle this is the place I'd recommend you start and finish. read more

Buyer beware - Used vehicles Purchased a used jeep from this dealer and within the first 25 days, I had to have it towed to a Jeep dealership to have key fobs recalibrated because they would set off the alarm, the recall corrected that was "already addressed" when I bought it (obviously it wasn't) and a diagnostic test run to figure out why it won't start. Don's Chevrolet, Buick-GMC & Hummer refuses to help in any way although I am still with my 30 day warranty with them. I still love the jeep itself but it is a shame that I have to pay for all of these problems within 30 days. Thankfully I purchased the extended warranty but Ill still take a decent hit out of pocket. Go anywhere else. read more

I recently decided that we wanted a specific color and optioned used Buick. Due to the color and options list, a car was very hard to find within a distance we could accept. Don's team member, Matt Taylor, came through with the EXACT car desired and at a value price to us. They took our trad at a fair price. Due to distance, I do not think I could have done this at the same cost. This is the second car purchased through Don's by me. Two other family members also think highly of Don's. You need to be a straight shooter to succeed in rural Wauseon where everyone knows your reputation and Don's does it well. Only 4 stars because there had to be something Dons could do better, I just do not know what it is. read more

The tale of two service departments of two different dealerships. I had vehicles being serviced at separate dealerships today. One came to my workplace and picked up my car and took it for service and returned it to my workplace in time for me to drive it home. The distance between my job and the dealership is about a 15 minute drive. The bill for the service work was in the car and of course I plan to pay in a timely manner. My other vehicle I dropped off the night before the scheduled date of service. The next day the service was not completed due for the lack of parts. We made due without a vehicle for a night. The next day the service department informed me the repair was complete. I asked if they could deliver my car to my home and leave the bill inside the car. This dealership is maybe a 2 minute drive from my home. I was told they would look into if that could be done but the car could not be released until the bill was paid in full. In the past this dealership permitted payment a day or two after service but on this occasion I was told the owner has made it clear a car is not to leave unless payment was made in full. Not having some $650 readily available we will be without a car for another day or two until payday for me. This is nothing more than how 2 different businesses operate. To each his own, I get it. Unfortunately this business approach of the dealership 2 minutes from my home will push me in a different direction in the future. Keep up the great service Terry Henrick's and Don's Automotive good luck in the future. read more

Service manager denies knowing basic knowledge about trucks that have been in service advisory since 2014 , pushy instead tries to persuade that it sounds like a serious issue , liars and thieves they will try and rip you off and when you point out the actual Chevy technical bulletin they have no response just say uhhhhh read more

Pushy and unprofessional. Rip Off prices and won't even try to negotiate a decent price, even with a trade in. Don't even return calls. Shop elsewhere instead. Save your time and money. What a joke. Arrogance and grimy feel from all the sales. If overconfident came in a spray I'd say they doused the place with it. Not warm and friendly at all. Business only and they just want your money! They Ruthless, slimy, and scandalous. There is no ethics here. Watch your paperwork. read more

I am on disability and therefore I went to my bank to set everything up ahead of time. The only information we were waiting on is trade in values. I drove 45 min and walked the lot multiple times and no one asked to help me. I even walked past a few associates and nothing. I went inside to ask about my choices and told him I had already set things up with my bank and only wanted to go through my bank. They ran my credit through 4 of their banks and I feel due to my situation they were indiscreetly trying to turn me away. They offered me low ball prices and the whole experience was just a shame. It's very frustrating to go in and straight up explain your situation and be told no problem, when it was a problem. I wish they would of just been upfront and turned me away rather then pretend they wanted to help and hurt my situation even worse by dropping my score over 20 points for nothing. If you have big bucks and appreciate lies this is the place for you, but if your low to middle income steer clear this is not the place to drive too. read more

Do not trust Don's, they can not even tow a truck without ripping the transmission out. Or maybe you could just make sure your driver is not having a bad day, because mine was supposed to have the day off and took it out on me, with his disrespectful behavior/attitude/actions when he towed my truck incorrectly and ripped out the transmission read more

On Aug. 24, 2019,1:30 p.m., whilst traveling 680 mi. from Il. to Pa., my auto w/ trailer in tow, broke down (rear differential failed) on I-80/90). Finding this business on internet, I sent email directly to their Service Mgr. And Voice Message explaining my plight and seeking any assistance they might provide. To this date, I haven't even received the courtesy of an acknowledgement nor condolences if they had no ability to give me any guidance! Despite viewing various other 'Reviews' claiming an Excellent reputation and Service- this was not my experience!!! read more

I was trying to work out a deal to buy a car that they had on the lot. Their salesman seemed very nice but once the manager was involved things fell apart. I would not consider ever visiting these guys again. read more