dropped off my car for breaks. the cost stayed within the quote. it was easy to drop off and pick…read moreup after hours with the lockbox system. I was impressed that three weeks after the fact we got a follow up call just to see how the service was and if we were having any issues. Friendly service on the phone.

Needed some work done on my van and read good reviews about this business. Those reviews were…read moredead-on. I was treated amazingly, things were laid out upfront, and I felt like they have pride in their work and rightfully so. I really appreciate when someone is honest and blunt if they have to be right away. Give me the info and I'll make the best decision for me and that's what they did. But then they went above and beyond. They warned it could take a while... they warned it could be quite pricey if certain conditions existed. I agreed to all upfront because I wanted the job done right as my number one priority and I got the feeling these guys were going to do just that. Imagine my surprise when it was finished way quicker than I expected and for lowest end of the price range they gave me. It's been a few weeks and absolutely satisfied with the job done! Believe the reviews, very glad I was able to get the job done here.

Excellent. We were so pleased with Jackson Automotive. Honesty, rings true. In addition, the…read moreowners thoughtfulness and sincerity about what was mechanically not sound with our car, his methods of fixing it, and his professional demeanor. This is our new garage!

Thanks so much for squeezing us in. We were in our way thru Toledo and had our AC go out on a super…read morehot day. We called on the off chance there might be openings for a walk in. Mot only did you get us in and out in like 30 min , but everyone was super friendly and polite and the cost was super reasonable. Really really appreciate the help!

If you want fast and honest service, go to Hudson Automotive. They did a fantastic job on my…read morevehicle and didn't hit me with any unexpected wait times or hidden fees. I was in and out in no time. I will definitely be bringing my cars back to this shop. Thanks guys!

Great service. Final price was less than estimate. The office guys are professional and light…read morehearted. Car was dropped off one morning and ready to come home next morning. Thanks guys.

As always... Honest, skilled and very fair prices. I've referred many people and we all agree. They…read moreare the best!

Wish they were honest. They do a good job on your car but their accounting leaves alot to be…read moredesired. Still trying to get my money back for work they didn't do.

I came to this dealer both because they had the precise used car I was interested in, and their…read morereviews on various social media sites were all positive. The car business is a rough and tumble world and it is rare to find a dealership that gets largely positive reviews. I am now going to add to their positive tally. Upon my first call I spoke with a Mr. Tim Hernandez. He was courteous and willing to answer all of my questions. I am a car guy and have little patience for your " typical " car salesmen. Lucky for all Tim was not " typical ". He shared with me that the particular car I was shopping was likely the cleanest car in his inventory. The CarFax was very detailed and offered on the Thayer Honda site for all to see. Fast forward past the many phone calls to Tim asking additional questions to the point where we committed to driving the two hours from our home in Michigan to Bowling Green, Ohio. We finally arrive and the car is precisely as told to me over the phone. For a car from 2005 it was very clean. I have detailed dozens of cars myself and I know their detail guy did a very good job. Still, this car went past a car that spent a day in the spa. This car was well looked after by the previous owners. My wife drives the car and likes it. We agree to buy it. We did the paperwork with very little fuss and head back to Michigan. Two days later I drive the car for the 1st time and immediately observe the clutch action is just not right. I have literally owned hundreds of cars...dozens of them with manual transmissions ( we wanted this CRV specifically because it was a manual transmission ) and there was something quite wonky with the pedal pressure and the noise it was making. I research the issue online and discover this is a common problem with this generation of both the Civic and the CRV ( built on the same chassis ) and I find out their was a service bulletin issued for this very issue. I figure I am on the hook for the repair bill which would likely be about $500 dollars for the 90 minutes to fix it plus parts. I was kicking myself for not driving it myself prior to having my wife drive it home. Three days later Tim Hernandez writes to me to see if I am enjoying the car. I write back that I am " mostly " and then describe the issue with the clutch pedal. You might want to sit down for this next part of the story. Tim Hernandez writes back to me and invites me to come back to Thayer Honda and the dealership will gladly repair the problem as per the Honda service advisory. Do you understand the significance of this gesture? The car was bought AS-IS. No warranty was offered or suggested. AS-IS as in...you are out of luck. NOPE....Thayer Honda invites me back so they can make it right. Super impressed barely covers it. This speaks volumes about both the integrity of Tim Hernandez, and also of the management and ownership at Thayer Honda. I cannot recall in my 45 years of buying cars for friends and family EVER having a dealer offer to do a repair on a used car after you drive it off the lot. Yes they saved me the grief and expense of a few hundred dollars...but more importantly they helped restore a bit of my faith in the automobile business. Thank you Thayer Honda for doing what you did.

I went to another dealership further away from my home where they told me I needed to fix a leak in…read moremy oil line. I went to Thayer Honda cause it was closer and they found nothing. In fact, they refuse to look at the sheet from the other dealership. Assuming it was fine I continued on until Valvoline told me there was a leak. I went back to Thayer Honda and they found nothing again. In fact, they seemed annoyed that I even questioned it. I guess if they don't know about it it's not real even if they miss it

Bob and his technicians / mechanics are great at what they do!…read moreCourteous, Prompt, Expert Service and Repair. No B.S., No run-around, you get your vehicle serviced the right way the First time. You will be treated honestly with care!

I have been coming here for 15+ years. I do not go anywhere else, ever. Rob the owner always takes…read morecare of me with quick and efficient service. Just yesterday I called with an issue. Dropped my car off after they closed and picked it up this morning. You cannot ask for more than that!

Joke of a shop. I'd leave 0 stars if possible. Had my truck towed there on February 18th to…read morediagnose potential internal engine damage and two days went by before I had to call and confirm my truck was there. Got a response of "we started looking at it, but stopped because other things came up". Another 7 business days go by, SILENCE. I stop by the shop and they still hadn't even touched it. One of the techs told me "we're pulling it in and out every night because it's a nicer truck" if you're doing that why wouldn't you just diagnose it? Finally on March 10th after 14 business days of hearing absolutely nothing from this joke of a shop I towed my truck to a new shop and got it looked as the next day. Stay AS FAR AWAY as you can from this place.

Never calls back. And when you get someone on the phone too busy to talk about issues. There are…read morebetter places than this.

From the positive review of a previous customer, I came to L & M Automotive with a pretty good idea…read morewhat my car needed and how much it should cost. Let me ASSURE YOU, they live up to their 5 star rating. The owner is very polite and enjoyably social while I waited for a ride to pick me up. In fact, he even offered to have the mechanic drive me back to my home. A couple hours later, he called with the results and estimate. Not only did he confirm what I needed, but he even went as far as to explaining what caused the damage (grounded wiring). As I said before, I already did my homework. I knew how much labor should cost, and I knew how much the part should cost. THEIR FINAL BILL was about $150 less than professional estimates. They also at no charge took care of the wiring problem, recharged the battery, and had the car finished within a couple of hours. FYI, The name "L & M Automotive" may be hard to see when driving by, but just look for the big Sunoco sign & gas station, and you'll have your car in good, affordable, dependable and friendly hands. From the owner's own words, "We won't charge you for something if it doesn't need fixed." -A great motto of integrity service.

I have been taking my cars here for years and am always pleased with the work. The owner, Mike, is…read morevery honest and tells me if something can wait or gives me his opinion on what he would do if it were his auto. I feel like the prices are fair and I have never had a problem with any repair done here. Jeff the mechanic is funny, love to give him a hard time! They're awesome at fitting you in when you have an unexpected problem and they treat you like they appreciate your business.