To Whom This May Concern:…read more
Typically, we are not people that post reviews. Oh, if we really don't like something we have been known to speak up directly to the company. We have to have very strong feelings to post in a public forum. After all, saying something about a person's lively hood should not be taken lightly.
Often people are quick to criticize and slow to praise. We would like to change that.
We have a house that was in need of updates and repairs. We also where in desperate need of storage. We invited several companies to come by and tell us what they thought and to give us a bid. Two companies that came by and told us the project was too big for them and no bid the project. Finally, it came down to two companies from the area, Yorklyn Construction being one. Yorklyn shot straight with us. They told us the truth, not what they thought we wanted to hear. The bids came in pretty close but Yorklyn impressed us with their candor and professionalism which gave us confidence that once they agreed to something they would meet their commitments.
We were told that the process would be long (several months) and that we would basically be living in a construction site. Like I stated, they shot straight with us and it was a big project. Side note, they did everything they could to minimize any discomfort and were respectful that this was our home.
We did have hiccup's but Yorklyn's staff and the sub-contractors where great. In a project this size there are hundreds of small decisions, but I can honestly say that everyone involved looked out for our best interests. If they thought we were making a wrong choice, they spoke up. For example, we chose the color of grout for the shower in a showroom. The tile guy put in the tile but thought we made a mistake with the color of the grout. He didn't just go and let us make a mistake. Instead he spoke up and brought it to our attention. He and the project manager discussed it with us and made suggestions that we elected to follow and are happier for that decision. We had a similar experience with their painter. Trust me things look different in a sample catalog or a showroom than in your house. I also wanted to say that their carpenters are great and their cabinet guy is amazing, very skilled and exact, a true craftsman. Our cabinets are just wonderful.
We can also tell you that on the rare occasion that we did express displeasure, they made it right and when a problem was our fault, they were fair.
Several of the Yorklyn staff and sub-contractors feel like friends. We have very warm feelings for these people. We have grown to trust them. Not only would we recommend them, we will call upon them in the future when we need skilled professional trades people.
Often in business "quality "is defined as meeting or exceeding a customer's expectations, in our book, Yorklyn's work and the people that make up this company are the definition of quality.
Sincerely,
Sandy and Garry
Stewartstown, PA