great place to do business. the customer service is very friendly and always ready to help someone. I highly recommend this place

Shoutout to our local community heroes! There's so many great items here at this venue. The staff is welcoming attentive. I had so much fun wandering through all the aisles. The store is well stocked and well organized. There's so many varieties of the items that I came in for. Hair ties of all colors, textures, and sizes. Beautiful and functional hair clips. It is hard to find one that works for my hair because even though it is long, my hair is thin and slippery. I was so blessed to find a type that worked perfectly! I was able to also find the type of hair tie that works best with my hair for the same reason. I have been using the same type for the past few years, but since I moved to Jacksonville, Until today, I haven't been able to find the right ones and at a great price point. A bonus for me was that I was also able to find beautiful bracelets at the front counter that completed my search for a set of red, white, and blue. This is a very good day indeed. Mission accomplished and I found some nice surprises as well. read more

Beautylicious - Amazing variety - Cosmetics & Beauty Supply Near Me - Jacksonville, Florida

I was immediately put off. Three different people approached me within one minute; I felt watched and totally unwelcome. It was hard to check out what they had for the first time because they kept making me feel uncomfortable. Was it my skin color, or what? Either way, the selection was non-existent. read more

BEWARE...I called the store to ask if there was truly an actual physical store that you could shop at and get customer service if needed at the phone number provided on their website because I had checked online for reviews to see if there really was an actual store to walk into ( not an overseas location) and if it was also a good reputable online shopping site before I would place an order with them. They had terrible reviews and stories of really poor customer service and not being able to reach anybody by email or by phone and their phone calls and emails for help with orders were left unanswered and unresolved. So when I called to simply ask if thIs was their customer service number and if there was a physical location to shop at in Jacksonville FL she said " oh yes" and then I replied " ok thank you." That was the extent of the 30 second conversation BUT she called me back 10 minutes later 3 times and left me a NASTY FOUL-MOUTHED message about how I needed to put my glasses on and go to school to learn how to talk professionally and that I said S***! ( which I never ever did and had no reason to ) and then she ended her call (and the saved VOICEMAIL on my phone ) with " F *** YOU!" !! WOW! I cannot believe any business would have any person working and representing them who would talk to a potential customer or anyone like that!!! Needless to say, the voicemail she left for me confirmed all of the BAD CUSTOMER SERVICE REVIEWS they received and their recommendations to avoid shopping with them in store and online. I gave it a 1 star review because she technically did pick up the phone but really it was a ZERO after the very uncalled for and unprofessional foul-mouthed message she left me. read more

BUYER BEWARE!!! This business is HORRIBLE! I purchased 4 Hair products on their website, I Was told they were not in stock & they'd get back to me in two days. We're WAY past that!! Trust the reviews, DO NOT TRUST THIS BUSINESS! read more

Love this store!! They always have all the products I'm looking for and great customer service.

Excellent hair selection and products, staff were friendly and responsive. Was in town for Christmas vacation and called this shop looking for some hair, after visiting three stores and calling 3 others, they had the Bobbi in assorted styles. Go here first, should be your answer. read more

They didn't respond when I told them one of my lotions was crushed and spilled into the box. Will not use again.

Who doesn't love a massive hair store???? This beauty is one of my absolute favorites to come to. While it can get a little overwhelming due to the abundance variety of choices you truly will fall in love with this store. The workers are very warm and welcoming. Always ready to assist and even can give you some decent recommendations if you ask. The store is always clean and very organized so while you have many options it isn't too hard to locate the main section for the item in which you seek. By checking in there is a discount code that will pop up from time to time and even though they'll look puzzled when you present it for use they still allow you to utilize the discount. Whether you're looking for a product that you've come to know and love or maybe something that you've heard about. I'm sure you'll be able to find it here. Once you step foot inside you'll be glad you did read more

Beautylicious - Cosmetics & Beauty Supply Near Me - Jacksonville, Florida

I went to this store to get some Cute burets and things for my daughters hair. Their selection was terrible. Not much at all. They keep them at the back of the isle to where you can't locate them. I had to ask for help finding them. The young lady who showed me was very nice. Another issue I have is, they keep combs and brushes so high up on the wall that you will need a ladder to get them down. How do they expect anyone to buy them if they can't reach them? It seems like one half of the store is all fake hair. I get that a lot of people wear that but not everyone does. So for a person like me, it's not a lot here. There was a lady at the register who was not too friendly which was also disappointing. I probably won't go back. I found a pretty nice beauty supply store in what I believe is the west side. It's far and not in the best area but they did have products for hair like mine and a nice selection of children's products too. read more

I was looking for hat's & found two I liked, I tried them on in the store & they fit, so I took them home to see if the colors matched, they didn't. I took them back for a reimbursement, the store manager refused, her explanation was 'because of Covid'! She said because I wore them. I had let her know that I tried them on in the store! If it's 'Covid' then why are you letting people try them on in the store? Also, why is it not marked on the hat "No Returns" or why wasn't I told this information, her response "they should have". The store needs to have signs "No Store Refunds", I will NEVER shop there again. read more

I used to be a good customer, of this store. Owner is extremely rude and unprofessional. (not exaggerating) Pulled up to my business in his Maserati and started screaming at my staff about some clippers we inquired about but never ordered. Asking if you have some clippers in stock is not the same thing as placing an order. I will take my business elsewhere. I suggest you do the same. read more

See all

The staff did a wonderful job of making me feel like I was a inconvenience, despite the fact that I was the only one In the store. I was looking for hair for a sew in, but everything I wanted was out of stock. A complete waste of my time. The employee recommended that I purchase my hair elsewhere....she is right! Spend your money where it is welcomed. read more

Awesome beauty supply store, great service. Professionalism at its finest. Products are the best quality. Everyone was there to help me. I highly recommend this company. read more

I was looking for a different, more organized type of beautiful supply store that would have everything that I needed. This store is about 10mins from my home and I love it!!! The workers were so quick- they knew where everything that I needed was located. The prices are good too. I was able to get Ors shampoo and conditioner (one of their new lines), aphogee setting lotion and some other things (a whole bag's worth for26$). Very clean and organized place . I will def be going by back, when I have more time to look around. read more

Unfortunately, I was a first time buyer from this store and I won't give them my business again. If you're, doing online ordering with them just know that they will not help you. Customer service is incredibly lacking and unprofessional. I really wanted to give them a chance but my first experience was already really bad. I just wanted to get a refund because the products I received had hair on them and was half used! First, I wrote an email attaching pictures of the packaging and the products to "Mr. Beautylicious" aka Sam. Did not get a reply. So I called the store trying to get things sorted out and Tamara who says she's a manager answered the phone and it sounded like she was inside of a nightclub! The music was so loud I could barely even hear her. Once she was in an environment that we could properly communicate, she told me she was a manager but apparently as a manager she doesn't have the authority to process refunds. So I would have to wait for Sam to review my order. I got the run around all day and had to call 5 different times just trying to speak with Sam, only for Sam to tell me that he would "see what he could do for me" and hung up on me before I could finish speaking to him. No one has gotten back to yet so I'm assuming this is a fruitless pursuit and I will not get my money back and I'm left with two disgusting, useless products. It's extremely unfortunate. Since they're attempting to expand into online ordering which is a much broader marketplace. I believe their customer service is incredibly inadequate and inefficient. Currently, the staff requires much more customer service training and education, if their goal is to operate nationally and functionally within their own community. read more

The lady that helped me find the hair I needed was awesome. She checked me out at the register which I appreciate, because the other two employees sitting behind her were going back and forth about personal employment issues in front of me and the other customer in front of me - highly unprofessional. read more

Great prices! Plenty of beauty supplies, hair supplies and make up. i'm a curly girl and i have yet to see a store with this much options. LOVE IT ! read more

Beautylicious - Cute bags for your products ! - Cosmetics & Beauty Supply Near Me - Jacksonville, Florida

it's a new and big beauty supply store you can find almost all of your beauty needs. Hair care products , cosmetics and body care... some products are cheaper compared to other stores. Well i gave 3 stars since the lady working there gave me an attitude. Well i'd say she was not happy to have me as a customer. She was friendly to other customer and to me was not obviously. Maybe because i'm an Asian? am not sure but guys working there were pretty helpful and friendly. read more

Terrible customer support. We ordered 2 items online. They failed to notify us of any update, and wouldn't respond to emails or phone calls. The email link in the confirmation was incorrect and kept being returned. We only have received part of our order that is completely useless without the rest of the order but no one will respond to us. We attempted to contact them every way imaginable and have gotten no where. So disappointed read more

Do not buy anything on their website! I ordered a Ruby Kisses 3D Face Creator a month ago and have not received a single email since. I have emailed their customer service line and the email does not even work! They are scammers!! read more

The online store they have is ridiculous. They are selling things that they don't even have in stock. I ordered some trimmer replacement blades a week ago and they haven't sent me a shipping confirmation or anything. They are also ignoring my emails. I thought the store looked shady so I guess it's sort of my fault that this happened to me. read more

Lots of items! Prices aren't bad. Be sure to compare bottles of liquid items you purchase. I was looking to get nail polish remover recently and noticed that some of the bottles were not full. Almost as if some had been poured out. Of course they were all listed at the same price. Staff is friendly. Not all items are high quality but that's not the business's fault. Recommend researching products such as hair extension brands online first before purchasing. May help you avoid a dud. read more

I was soooooo excited for this beauty supply store to open! And when it did I was one of the first people to visit. It is very large and is well stocked.... with what they do have. I came in here looking for items to make wigs and they just didn't pull through. I didn't waste my visit, I picked up a fews things that caught my eye but still had to make an additional trip to coco beauty to pick up the items I truly needed. read more

First of all- I am livid as to how the situation was handled. The two girls at the front desk were extremely UNPROFESSIONAL. The manager had the "owner" on speaker about my potential refund, and the manager said "aint nobody got time for that." How incredibly unprofessional and what a shame since I would've brought A LOT of business. I do NOT recommend and I will be sharing this around town, as they did not refund my money. read more

Incredible customer service! Great place to be! The owner was very hospitable. Love this place

The Google reviews regarding bad customer service are understatements. It's not often that I encounter employees who are flat out nasty. Because of those two ladies who closed this evening, this business receives one star, which is too much. That is unfortunate, since it looked like the store had a wide variety of items I would've loved to peruse through. This was my first time shopping at this store since its opening. I arrived at 5:55 and they were closing at 6. I knew exactly what I wanted and had tried to call before coming, but no one picked up. Instead of greeting me when I walked in, one woman quickly told me that they were closing in 3 minutes. I asked her where a product was, and instead of walking me over, she told me where I can maybe find it if they carried it. Guess she doesn't know what her store carries. While I was scrambling trying to get what I need in time, she and her partner had positioned themselves on either side of the door..ready to go. I grabbed my items and found myself awkwardly alone at the counter. The only saving grace was Matthew. The two ladies gave him a hard time for helping me instead of running me out of the store. He told them I had 5 minutes and to just leave since it was an issue. They chose to stay and continue to dish out more attitude. I had to ask him was he sure he wanted to continue helping me. They continued mumbling on, right in front of me. One of the ladies held the door open as I walked out at 6:00. I thanked her and received no response. I know someone who received the same treatment. Ladies. If you don't like what you do, get another job. Since you said you didn't like being there all day, get a job where you don't have to close. If you stay, your manager should arrange for customer service training. Enough of these reviews and you will drive her out of business. read more

So happy this place opened up. I live 3 minutes away and had to drive to coco's on Atlantic for all my hair needs. This saves me so much time and their prices are very good and fair. The customer service is excellent and the staff are extremely helpful and friendly. I will be back. :) read more

The staff was very friendly and knowledgeable about items in stock. I was highly impressed by the number of black skin/hair products available. read more

The lady that does eyebrows and lashes needs her license revoked. I paid $24 to get my lashes and eyebrows done and they look horrible 1 is even and the other one is not my lashes are hardly on. What a waste of money and time. Horrible experience I've ever had. read more

I made a purchase online on a Friday. I actually attempted to contact the store TWICE via their email and customer contact forms online to request a modification to my order. No one responded to me and has still yet to do so. I called the actual store and spoke to who handles the online orders. Porsche seemed unable to help me at first because my modification would cause me to need a refund. She later called back and offered a different solution. Which I obliged. However, the order took another week to arrive, which I was charged for priority 2 day shipping, and what I actually received was not the same value of what I originally ordered. So I believe I am still due a refund. Needless to say, poor customer service and clearly just about the money. Won't get my coins again! Thanks for nothing Porsche! Happy holidays! read more

I will NEVER shop here again ! Everything is overpriced (I guess because of the location of the store) ... and the employees don't know anything about the products ! ..... If I need to go to a beauty supply store , I'll just make that drive across town to a "normal" priced beauty supply store . My cousin had the same experience with this store said she will NEVER shop there again . read more