The hairdressers really good. The biggest problem are the sinks…read more A lady had a stroke because of how her head was tilted in the sink. It was on Action News Jax. The condition is called V.A.D. or beauty parlor syndrome. The owner is the one who is responsible for furnishings. Those sinks are antiquated. If you do go there, INSIST you have multiple towels put under your head before you lean back into the sink.

I saw great reviews online and this prompted me to consider this salon…read more I called right away and scheduled an appointment for the following week with the receptionist. The day of the appointment we recieved a phone call to arrive early 15-20 min and not to be late. As requested we arrived early, upon getting there while getting out of car we receive a call from the salon they are about 30-45 min late. It's now 20 min we are waiting and are told it's going to be another hour to one n half hours more. (Strike one) This is not acceptable. We spoke to a woman there and said sue previous client hair didn't turn out right and needs to redo it. That should have been our red flag to leave. (Strike two) Giving them the benefit of the doubt we waited. The appointment was for a full spiral perm with volume. 5 HOURS later the hair if finished? The hair is a regular perm and flat like a pancake. No volume no spiral curled just waves. Called to speak to the manager. No manager available. Asked for the owner, on vacation. Called a few days later said to come in s her best stylist Kathleen will fix.? Really ? Hair still looks flat, perm was not redone and still not happy at all. They charged 125.00 for what Then give you hair care products. I would most definitely NOT recommend this salon.

Shandell is absolutely amazing! She consistently does a fabulous job on my hair and gets my color…read moreright every time! My motto is you can't trust everyone with your hair, especially when dealing with chemicals. She's a valuable asset to Frangipani, and honestly, I would follow her wherever she goes just to have her color my hair. Shandell is always uber friendly and makes you feel at ease immediately. I've been utilizing this salon since the early 2000s I'm beyond happy to have her as my hairstylist.

Love, love, love, it's always great vibes and everyone is the NICEST, love Lydia as well!! She…read morealways does AMAZING in my hair

Unprofessional and disappointing experience…read more I scheduled an appointment here a week in advance for a double service: a haircut and bleach treatment. On the day of my appointment, while I was already on my way to the salon, I received a call from the receptionist informing me that my appointment was being canceled last minute. Instead of offering a solution or urgency in rebooking, I was told it would be another two weeks before I could be scheduled for the same service. The only compromise offered was to split the services -- haircut one week, color the next -- which was not ideal, nor what I had booked or planned for. It was implied that the cancellation was due to my stylist calling out, and while no direct explanation was given, it happened to be the day after what I believe was their birthday -- which raises questions about the level of professionalism and planning. If something unavoidable came up, I would have appreciated an honest explanation and a sincere effort to accommodate me promptly--especially since I had already made arrangements and was en route. At the time I was working 70 hours a week and I specifically took time out of my workday to go do this seeing as I had no free time. To make matters worse, I later received an automated confirmation for an appointment I never scheduled or approved, which only added to the confusion. The stylists here are also the owners, Patrick and Kevin, which makes the lack of communication and client care even more frustrating. As business owners, I expected better accountability, professionalism, and respect for clients' time. Unfortunately, this experience left a bad taste in my mouth, and I won't be returning.

They were in the neighborhood so I thought about getting color service…read more I had a question about the service and a time constraint due to travel plans, but, the manager was extremely rude and told me not to call back. I will never recommend this place to anyon.

Kristi does an outstanding job on my hair! Love her and recommend her to all my friends!read more

I was traveling to Atlanta for years to have my hair done and was tired of the drive& the traffic…read moreonce there, there is a calm vibe when walking into the hair studio, clean, good music, Kristi is personable and listens to what you want, she did an excellent job with my highlights and cut, very reasonably priced as well, I'm Latin X so she caters to all hair textures.

Just moved to Jax and it can be a challenge finding a stylist who can do blonde highlights right…read more Liza is an absolute gem. I could not be happier with my haircut and highlights!! Highly recommend!

Liz did a fantastic job of taking my shoulder length hair to a beautiful pixie cut!…read more Liz is a great stylist, she listens to you and works with you in what you want your hair style to look like. I love her salon, it's her own private space and she has it decorated beautifully, so calm and serene. 5 stars in my book all around.

I've been in Jacksonville for five years, and let me tell you... the struggle to find the salon has…read morebeen REAL. But TODAY?! Oh today was a game changer! I finally found MY salon!!! ‍ Now, fair warning: I'm a little bit of a salon snob. (Okay, maybe more than a little ) But in my defense, I literally named my first daughter after my former stylist, so when I find "the one," I'm loyal for life. And for the record... she moved away first, so let's not throw around the word hypocrite Here's my personal salon checklist: Fun area where I can wander before/after A funky, welcoming vibe inside A stylist who knows their stuff and is super friendly AMAZING products And of course... FABULOUS results And guess what? This place checked EVERY. SINGLE. BOX. Shoutout to Zoey she absolutely nailed it! My hair looks incredible, I felt totally taken care of, and the whole experience was just FUN. Located in the Five Points area, so parking can be a hassle arriving early at busy times suggested!

I went to Hawthorn Salon on Wednesday night to see Libby and I am OBSESSED with my hair. I wanted a…read morepretty big change and she absolutely delivered. I seriously can't stop looking at myself in the mirror -- I'm that excited about it. Libby really listened, nailed the vision, and made the whole experience feel fun and effortless. The salon itself was super clean, welcoming, and everyone there was incredibly friendly. From start to finish, it was such a great first-time experience. I'm already looking forward to coming back and would 100% recommend Libby to anyone ready for a change. She's amazing!

This salon and Faye, in particular, are exceptional! I get more compliments on my hair than I've…read moreever received. Faye takes time to understand your needs and provide the best service. She has provided services to my family members as well and we all agree she is the BEST!

This is not a review of the whole salon, just Faye. She is just simply horrible. I drove for 40…read moremins in the middle of the date for my appointment at 1:00 pm. I was late by 10 mins and she had already taken another customer and finished her shampoos and was cutting her hair (indicating that she did not even wait for me to show up). I politely told her that she could have at least texted me before assuming that I wasnt going to show up. She started yelling and told me she will not do my hair!!! Who does that!! She is CRAZY. I repeatedly told her I drove all the way and I was late only by 10 mins which is acceptable wait time at many other service establishments. I was shocked at her behaviour. I came to write a review and saw that another lady had the same experience with Faye. She is simply HORRIBLE. I am never going back to her ever!!!!

Haircut is too short but I can tell that it will grow into the type of pixie I want. This shop…read moredoesn't seem to be fully operational and the multilevel stairs and landing to the salon are murder for older people. The downstairs seems to be being used as an art studio or transition area though it has numerous salon stations.. as though the salon once had a much bigger clientele. This is an historic carriage house that could be wonderful if properly kitted out. I would use this salon again but will ask for service downstairs which is available if you ask for it. Marissa was my stylist. I asked for someone who is good with short hair and I'm pleased with how well she did with me as a first time customer who wanted to "zero base" my hairstyle.

When looking for a good hair salon, the average woman is looking for a relationship, a go-to person…read morethey trust with their hair. Since moving to Florida I spent 5 years looking for a great salon that delivered top notch service in both cut and color; one where selling a kidney to pay for professional service is not required. So many salons are over-rated with inexperienced stylist. This salon truly delivers. Brandon is the best and never disappoints. He takes the time to listen to his clients. He does great with color and I love my hair every single time I set in his chair. He he a true hair artist.