AMAZING. This was my first facial and now I'm worried the bar is set too high that nothing else…read morewill compare. Laura was so friendly, she explained everything in the beginning and answered any questions I had throughout the hour. I was so relaxed afterwards I could have fallen asleep as soon as I walked out the door. The name Hidden Gem couldn't be more accurate!

I have been to Hidden Gem many times over the past few months for both lashes with Pallavi and hair…read morewith Lana and every visit is the same: high-quality service, very calming atmosphere, spotlesslessy clean and extra touches that go above and beyond like warm towels and soothing music. Just a great all around experience each time.

Went in recently for a color and trim with Lindsay. I asked for blonde and left red/orange and she…read moredidn't even bother to blow dry it. There are MUCH better options (especially for color) in the area - especially at this high price point. DO NOT recommend

Wish that 0 stars was available. Worst haircut ever received. Tony should be fired. He saw the…read morephoto I showed him (very clear, never been mistaken by any haircutter I have been to) and took some "creative liberties," resulting in an abysmal excuse for a 50 dollar haircut.

Do not go to this nail salon for gel removal. The woman completely destroyed my nails while…read moreremoving the gel. She used a coarse nail file to grate the polish off and the electric file burned all of my nails.

Will not go back...my nails are literally a mess. She didn't take all of the gel off, so put the…read moreclear nail hardener on top of random gel patches. My nails have split so they are now the shortest they've ever been.

Katie is great!! I had come to this place years ago for electrolysis and decided to revisit for my…read morefirst facial. I went with a maintenance clarifying facial. Katie was thorough and made my experience personal and comfortable. She used specific products based on our conversation and her analysis of my skin, and left me more knowledgeable about what my skin needs. It felt nice to be seen and invested in. I even ended up purchasing a couple of products per recommendation and after using them for a while now, I love them! My skin felt so good after, and LOOKED good too. It felt good investing in myself, self care is important!! I felt really taken care of in the hands of Katie, she's truly an expert!! I will be back for more services, especially another facial!

I've been receiving facials, peels, waxing, and electrology services from Katie for almost a year…read morenow and she is truly wonderful! Let me start off by saying I'm a regular when it comes to services. I've NEVER had a bad service, I've always left satisfied. Katie and her staff are incredibly professional and they're always great about scheduling. When they know they're busy they'll have me book in advance so I can get all of my appointments in. And if they need to reschedule due to a conflict they always give plenty of notice. The Spa itself is very cozy and clean. Heated beds?!?! A revelation. Breath mints for when you chugged coffee on the way into your appointment?! I'm here for it. I love the convenient location and availability of parking - coming from L.A. those are luxuries. The services - I love the sensitive soothing facial! I've fallen asleep with the jelly mask on, I'm not ashamed. It was that relaxing. My husband and I both did a round of peels this past winter and his acne is basically gone, and my maskne dark spots have faded almost entirely. I also want to note that the electrology pricing is very fair! The selection of products is really good! I love Eminence and have been using that brand for a while, but I also love that they carry result driven product lines like PCA. They never get pushy with products but they'll make recommendations based off your skin concerns, and honestly who doesn't love professional skin care advice?! This is an extremely qualified group of women giving five star service!

Great skin care and waxing service. I've used this for leg waxing, and have been very happy.read more

Dee is Ah-Mazing! Her facials will make you melt, and your skin glow. Her waxing is impeccable. Her…read morespace is warm and cozy. 12/10 would recommend.

Ok let me start by saying I have been going to European Flair for over 10 years! (where has the…read moretime gone?) I've moved around during that time (even to VT for a few years) but I still came back to West Concord for my hair cut. If you want a downtown cut without the high price take the quick drive up Rt. 2 to European Flair. The salon is super welcoming and Becky is great- she knows my usual, but also loves when I bring in photos of ideas I've got. The cut is always perfect and exactly what I want. I can't recommend European Flair any more. I don't give out 5 stars easily, but European Flair totally deserves it.

Okay so I used to live in West Concord (I now live in Sacramento CA) this is theeee only place I…read morewill go when I need to get my hair done! I usually come back 4 times a year as my family still lives in MA and every time I come back I book an appointment here. Leah is truly amazing at what she does and she's life changing! Every time I leave I feel like a movie star. Also all the woman here will treat you like million bucks! They are kind, professional, and very down to earth! Carla (The owner) is super professional and is always in a great mood, I can tell the woman that work for her truly love and respect her! I will never go anywhere else to get my hair done! Love this place !!! You will not be disappointed! 5 Star Work!

Definitely my highlight of the week! I've been coming to see…read moreKay for the past 6 weeks and I'm absolutely in love with her work and personality! She did acrylic nails for my graduation and I couldn't be happier with the results! She's always quick to show me new colors of nail polish that come in and always makes sure my nails are the same size and shape as requested! Kay's work is precise and neatly done, and the results are always 10/10! The receptionist Cece is unbelievably sweet and helpful as well! When you first walk in she lights up the room, making it a welcoming place! The salon itself is clean and beautifully kept. Very relaxing! So please go check out this salon!

I have coming here every 2 weeks for several years! Kay the owner is amazing, extremely…read moreprofessional and organized. I see Lilly (she happened to be the first tech available on my first time!) because I am loyal to one person but would without hesitation book a manicure/pedicure with Kay :) The salon is very clean and I always have the best results with either gel or dip could easily last longer than my 2 week interval but I choose to come in often because Lilly gives the BEST massages while my hands are relaxing in paraffin gloves at the end. Lilly has also given me the most FUN manicures of my life. She can do elegant (very demure and very mindful haha) but she can also do ombre and French and anything else that you can imagine and request. I can't recommend this business enough. I literally will not go anywhere else.

It has been over 4 weeks and my gel w/ dip is still perfect. Mani-pedi. I wandered in at the end…read moreof the day with no appointment, rushing to get ready for my son's wedding. My experience was good. A few reflections- 1) selecting a color when looking at hundreds of choices is like picking a cereal in the mega supermarket, so I might need help to narrow it down. 2) I'm Asian , I walk into an Asian business, I understand the quiet... we don't have much small talk but the reassuring smile says I'm ok. 3) the cost. Wow, prices have gone up since the pandemic!! I'm sure the price was fair. I always tip generously and kindly say "thank you very much." 4) I wash dishes, pull weeds, play guitar and sports... with bare hands. And my nails have amazingly survived a month without any chipping...the gloss still reflect light. My nails receive compliments... so thank you.

Spent $245 here for manicures and pedicures for myself and my kids, and at checkout, the guy…read morerefused to give us each our own loyalty stamp, claiming there is "only one stamp per visit," despite three separate people receiving services and being charged for each service. I was honestly shocked. After years of coming here, what stood out wasn't just the refusal itself, but the complete relational disconnect -- like customers are just numbers. And beyond the stamp, it was the willingness to compromise principle over something so small. If integrity is negotiable over something this small, what else is? Not worth going back. Update: The guy called back and apologized, which in itself shows integrity. We're all human and not immune to mistakes. That goes a long way. The issue was never really about the stamps, but the principle and integrity behind it. The fact that he took the time to call and apologize redeemed that for me. Because of that, I do plan to go back again.

Gentlemen beware... I walked in and she had another client getting some color done. I was a walk in…read moreand she said she never wanted to send people away. Great! However, when I sat down, I asked for a mid-high FADE like I always get. I must have said fade about 4 times and then said that length should be right above skin. So I don't know what happened, but I have never been done so badly by a stylist. She then wanted to tell me that I never mentioned a fade and that I just said one on the sides and back. Was also left with incredibly uneven sides, a crooked line around my head, and it was just the WRONG cut. I asked if she cuts men's hair often and she said they are her number one clients. That was obviously not true, unless they leave with some bad cuts. I offered to pay for the service, as awful as it was, but she told me to "go pay someone else" which I was happy to do over at Strop and Blade less than a mile away. Only a second star because she was a fairly sweet woman.

my first experience was a no-show. Despite Theresa had my phone number, and the appointment was…read moremade only the day before (and in person). I received no-phone call, no-text to not to come.

Wonderful!! Cannot say enough about how great Ann Marie is…read more She spends lots of time on her clients and it shows...everyone compliments me on my eyebrows!!! I would highly recommend!

I feel great! I can definitely recommend Ann's work. She's very passionate about what she does…read moreand it shows. My time there was relaxing and my skin looks wonderful. Ann is very thorough and has a confident technique. Definitely a place to come back to!