customer service After arriving early for my confirmed…read moreappointment, no one was there. A worker finally arrived......my tech wasn't there nor was her client. After waiting 15 ,minutes or more, she decided, oh well I might as well take you. the vibe was negative, she was agitated, me as a customer was agitated as well! The result was disappointing! I felt that I wasn't given the quality of service that I had with my previous experiences. I do like European Wax Center, although this location is convenient, like down the street from my work, I rather travel to get the treatment and results that I'm looking for. Just a very disappointing experience!

My Bag of expensive hair extensions were stolen out of this location today 11/16/21 between the…read moretimes of 9:45 a.m and 10:20. That was my birthday hair. I received a wax service the speaking was good not my usual girl or day but I dealt with it. I left and 30 mins later I realized my hair was not with me. I had not left the car with it because I went into the wax appointment with the hair to get my hair done after the wax appointment. They informed me the hair was not there and they could not check the cameras. The amount of money I spend in this establishment and they can even inform me who stole my hair so I can take the proper actions is horrible. I believe the workers know exactly what I was referring to because I informed them why I wa there with my hat on. I'm highly disappointed and will only return to use the remainder of my credit from my wax pass and find a new wax salon.

I've been a long time waxer but have always wanted to give sugaring a try since the products were…read moremore natural so when this establishment opened up in North Jersey I went for it. The facility is very pink lol. Not an obnoxious pink but it starts to close in on you after awhile. The receptionist let me know my tech was finishing up with her client but that wait turned into 20 min. It's finally my turn and after sitting past my appointment time I assumed the wax would be warm and the table already cleaned off but nope. Anywho... to me, the application of the sugar wax was more painful than the ripoff. I'll definitely try this again because it did last a little longer than regular waxing.

The facility itself is cute and very clean and the staff were very friendly. My sugarista was Lis…read moreand she was amazing. She made me feel really comfortable the entire time and she talked me through everything. I will definitely go back and see her for my next sugar wax.

This is a great go to but they are busy most of the time. Don't go if you're in a rush. The wash,…read moreset, press and wrap are always good. Prices are more than reasonable. There are ladies in there that do natural hair and braids as well. The spanish ladies do an excellent wash and trim. Ask for a deep conditioner and they'll sit you under the dryer for extra penetration.

Love this place I've been coming here since Middle school and it won't change. Good pricing, ladies…read morearen't rude, and my hair is always on point.

Beware of hidden fees and wasted time…read more I booked a silk press and re-shape trim with Aaliyah at 5:00 o'clock. The appointment confirmation listed the time frame as 5:00-5:45 pm, but I decided to allot more than twice that amount of time to ensure that I would make it to my work event at 7:00 that evening. Unfortunately, the start time and timeframe given by the salon turned out to be meaningless. Although I arrived on time, after an initial check in, no one spoke to me for another 45 MINUTES. When I was finally able to speak with Aaliyah's assistant, I asked how long the process would take because I now needed to leave in about an hour. I was then told *for the first time* that all new clients who wanted a silk press needed to receive two preliminary treatments, which each had their own added cost and added 20-30 minute timeframes. As a result, the appointment would take several hours (and cost significantly more). The assistant claimed this information was on the website (more on that later). Needless to say, I could not get my hair done under those circumstances. Not only had the salon wasted my time but it had also left me scrambling to make my hair presentable for the plans I had that evening. Aaliyah may do great hair, I don't know. But this is no way to do business. People with appointments should not be waiting 45 minutes to be seen. And if you are requiring new clients to receive certain treatments in addition to what they have actually requested, state those requirements, timeframes, and costs openly and clearly. Don't bury vague language under a tab people may never even click on (see photos). This way your clients will know what they're signing up for and can plan accordingly.

Horrible experience. Traveled 30 minutes for a CONFIRMED appointment with Imani- spoke to my boss…read moreabout leaving early, canceled nail and eyebrow appointment so I can arrive in a timely manner. When I arrive, I realize Imani texts me to CANCEL 20 minutes before our appointment slot. And to top things off, during our text exchange never once apologized. The women who I spoke to in the mini closet of a salon was less than helpful, and acted like 20 minutes was sufficient to cancel; as if I didn't just change my schedule around, and just waste an hour of my time driving for NO REASON. A waste of friggin time and energy. ANNOYED.

I have been seeing Dee for some time now, I would not go to any other person for my Brazilian…read morewaxing. Her business is clean and professional. No wait time when booking. Everything is sterile and she is in a great location. My waxing is superb. She is not rough and she is greatly detailed when removing hair. She has products and also offer tips on how to maintain in between waxes. You won't be disappointed with the work, shop, and service. TRUST ME!

Went today for the 1st time and it was great! Professional and knowledgeable staff. Very friendly…read moretalked throughout to make sure I was comfortable. Highly recommend.

I could not wait for Shantell to start doing facials. She was already doing an amazing jobs with my…read moreeyebrows. This was my second facial since she started and it was the best facial i have EVER had. It did not feel like other facials that i have had at chain places.. This facial felt personal just for me, not a facial by numbers. and my face looks amazing. Definitely a must do as part of my self care routine.

From the owner: I'm a licensed esthetician. I have been in the business for 18 years. I specialize in Skincare…read moreFacials, Brow Sculpting and Brazilian waxing.

Finally got my eyebrows done in COVID times and was happy to be the only person in the salon during…read moremy appointment. Recommend setting up an appointment.

I have to say that I am an eyebrow feign. The first time I took a stab at doing my own eyebrows I…read morewas 13. Yeah, there is no photo evidence of that because I completely screwed them up (think hooks for eyebrows). So ever since then, I don't touch my eyebrows. I've always paid to get them wax/threaded/tweezed. It's always been a struggle finding someone who can handle my full eyebrows without leaving me bald or giving me a weird shape. About five years ago I found someone local who was able to work with my full brows. She had a one-style-fits-all approach for brows that happened to work for my brows. But then I started noticing that depending on her mood, she would take too much hair off or overarch my eyebrows. Then our schedules were hard for me to schedule appointments. So eight months ago I was on the search for another brow artist. I found one through Yelp in NYC close to my job and stuck with her for 5 months hoping that she would be able to one day get the shape right. After 5 months of money down the drain, I searched for another local brow artist on Yelp and found Cynthia. I was praying to the brow gods to help me out. After months of inconsistent eyebrows and not feeling my best (I already mentioned I'm an eyebrow feign), in one session I felt like a brand new woman. I'm so happy I found Cynthia and a bonus is she's super close to my house. I've never written a review for either of my past two eyebrow ladies because I felt that although I liked my brows, something wasn't right about them. They were either too arched or too thin. I am beyond pleased with the outcome and she is worth every single penny. I've only been twice (one was a touchup) but I felt like I had to write a review. I'm totally coming back.

Wonderful experience with my facial and a very calming environment. Will definitely be back!read more

You all consistently go above and beyond for me as a client. Both of my facials have been top…read morenotch! I have noticed a huge difference in my skin's health, elasticity, hydration, and youthfulness since my first facial at Harmony. After my first appointment, Kelly emailed with me about my skin care products and what was best for a longtime and healthy skin routine. At my second appointment, Christine gave me a sample toner to use at home and told me about the products that would support my skin's optimal health. Everyone is always so nice! The environment is soothing and peaceful! I will never get a facial anywhere but Harmony.