I went here to get a wax for the first time in a while and had a very pleasant experience! It's…read moreclean, spacious, and everyone there is very welcoming. I got to meet Jasmine and I had a great experience with her as my waxer. I will definitely be back!

My family has invested years of business into this location. Not only have I been a long-time…read morecustomer, but both of my daughters have been clients as well. Until recently, our experiences were consistently positive. Unfortunately, since the management change, the level of customer service has become unacceptable and declined significantly. I recently spoke directly with the manager Dilai regarding a concern, I expected professionalism, active listening and a willingness to resolve the issue but instead the experience was extremely disappointing. Rather than listening and trying to understand the issue, she repeatedly interrupted and kept repeating the same statements without addressing what I was actually saying. It felt dismissive and unprofessional. The conversation was frustrating, dismissive, and completely unproductive. What made the situation even more concerning was that, despite our long history as customers, the staff seemed unfamiliar with us and were asking basic questions about my daughters that should have already been understood in the context of our relationship with the center. The manager Dilai also promised to call me back, but never followed through. A simple follow-up is a basic expectation of customer service, especially when a manager personally commits to it. Failing to do so only reinforced the feeling that customer concerns are no longer valued. The most disappointing part is that this was not a one-time interaction with a front-desk employee, it was my experience with the manager Dilai herself. Leadership sets the standard for customer service, and based on this experience, that standard has fallen dramatically. Loyal customers are the foundation of any successful business. We deserve to be listened to, treated with respect, and have our concerns acknowledged. Sadly, that was not my experience. I sincerely hope ownership takes a closer look at what is happening under the current management because the difference is noticeable, and not in a positive way.

I stopped by The Glam Room last week for an eyebrow wax with Naomi--and wow, she's amazing! From…read morethe moment I walked in, she was so warm and welcoming, and her space is super cute and cozy. She absolutely nailed my brows (honestly, the best I've ever had), but what really stood out was how genuine she was. We chatted about lash extensions, and when I mentioned that I'm pretty rough with makeup removal, she totally got it. No pressure, no sales pitch--just a real conversation where she respected my concerns. Funny enough, that made me more open to the idea later! I've already booked my next brow appointment and might even try more services soon because Naomi's combination of talent and amazing vibes is hard to beat!

Got my eyebrows done here and I love the way they came out! Her space her super clean and cozy, and…read morethe bed I laid on was heated and soft. Naomi herself has such great energy which made the experience even better.

I had an amazing experience with Amrit! She did a fantastic job on my full-face waxing and…read morethreading. She was gentle, professional, and paid close attention to exactly how I wanted my brows and face to look. Her customer service was exceptional she listened carefully to my preferences and made sure I was completely satisfied with the results. I highly recommend Amrit to anyone looking for quality service and a wonderful salon experience. Thank you, Amrit!

I went to get my threading done on the 28 th August noon right before a wedding overseas . The…read morelady ripped my face ! My skin was so damaged and wounded . Will never go here again .

I have loved getting my facial from Melinda for the last so many years and even though I've moved…read moreto Monterey, I still try to come here whenever I can. It's always a relaxing time! This place simply gives off zen vibes the moment you enter the door. Today, I notice this new thoughtful addition- a refrigerator filled with a variety of drinks- what a way to show your appreciation and care for your clients! My 13 year old daughter commented that "women just do business so much better! So thoughtful!" And I agree! Melinda exudes calm and gentleness. She helps me relax the moment I step into her room. And more so the moment she starts working on my face. She takes her time and even extends the massages to the neck, shoulders, and hands. The products that she used on me today smells soooo good and fresh. Both my daughter and I left feeling better, happier, and with our skin glowing! Looking forward to the next self-care session.

Very customizable experience, Melinda was super thorough and helpful with my skin concerns. Did a…read morefacial and a custom peel. I'm in love with my results!

Appointments at Radiant Waxing feel like a mini-spa session. Professional, relaxing, clean space…read moreand effective! Highly recommend Layla M! She's professional, knowledgeable, friendly, and fantastic results.

Alisa is an eyebrow magician! I have been going to her for two years. Her brow makeover makes my…read moresad overplucked thin eyebrows look like full beautiful luscious brows. She also manages to wax without much pain, which I can't say for every waxer I have had over the years. I won't go to anyone else for my brows!

This is the place to be for all your waxing needs!!! Ashley is amazing. Not only is she an artist…read morewho is detail-oriented to give you exactly what you want/make you happy, but she is also such a kind hearted and beautiful person. In the past, when I would have waxes, I would just want to get in and out so quickly and never felt like it was me-time/pampering because it would feel awkward but services with Ashley are always a good time. She really makes you comfortable and feel relaxed no matter what she is waxing! She does eyebrows, upper lip, underarms, bikini/brazilians, etc! It truly is a judgement free and feel good zone. Aside from waxing, she also has eyebrow lamination, lash lift, tinting services, and more! Ive had services like these at other places before meeting Ashley, so I can really say that her work is top notch. I cant even compare how meticulous and long lasting the results are. I also LOVE her website which makes booking so easy! She is by appointment only so she does book up quickly. You can see her work and get to her website from instagram @strutwaxbar. The place is really easy to get to downtown and there is such a big parking area - something you don't always find when in the downtown area. Do yourself a favor, book now and treat yourself!

Love love love Ashley, she is absolutely adorable and she is amazing at what she does. I love how…read moreclean she is and how clean I feel after. So grateful to have her in the Tracy. I recommend her to all my friend and family.

Happy 1 year waxing anniversary to me! How do I know this? My amazing waxer Liz sent me an…read moreanniversary card stuffed full of stickers and origami butterflies!!! To say she is an amazing human being is an understatement. She goes out of her way to make sure you feel like you are at home in the salon and she is fully invested in getting to know you. She pays attention to detail in her work on top of creating an amazing experience!

I've gone to Radiant Waxing consistently for the past year and a half and Rylie does an amazing job…read moreevery single time. From the very jump she made me super comfortable and at ease to start my Brazilian journey, and it's continued throughout. If you are looking for a waxer at this location, I highly recommend Rylie!!

I had an amazing brow appointment today! She was extremely…read moreeasy to book with and responded quickly and got me on the books next day. The appointment didn't feel rushed as sometimes I feel with other brow places but she listened to what I wanted but I really leaned on her expertise and let her do what she does and it DID NOT disappoint! 10/10 would recommend.

Valeria was great! I have never had an eyelash lift before but decided to look for someone nearby…read more Her place had plenty of parking and she's super responsive. I was pleasantly surprised by the results. I thought I did not have many lashes to work with but wow it looks so good! Highly recommended!

Got my lashes lifted for the first time and Kendra did an amazing job!! My lashes look incredible…read moreand the salon itself is so nice and clean. Appointments are easy to make, payment is equally easy, and I just love Kendra so much.. she is *that* girl!!!!

Kendra is our new wax girl! My daughters and I love her. She's flexible and can always accommodate…read moreus. She's always super sweet whenever we see her, my daughters feel so comfortable with her and that was important for me.

I guess they just close whenever they feel like it. They normally close at 4 on Sundays so I got…read morethere right at 2 and they had a sign up on the door that says "Happy Father's Day, we close at 2:00" ok well how about letting people know ahead of time via email or text? Cause that really sucks for us with memberships especially people like me who don't live super close and drove all the way out there for no reason. And I've been coming in once a week recently so putting the sign up a couple days ahead of time doesn't really help. And if you do show up close to closing time, some of them (not all) give you a nasty attitude and rush you. This place kinda sucks. Definitely won't be getting another membership here again.

Their customer service is great. The beds are state of the art. I haven't tried anything else but…read morethe tanning beds but I am totally satisfied.