would not recommend them at all . They installed a bunch of stuff didn't even need . charged 3…read morehours didnt even work for 3 hours . Left my dryer out on my porch didn't put back where it should have been put . Asked to have washer hook up when made appointment but guy said he didn't have time and left . Then when I called and explained what was not done was told to find someone else to do job .

The plumber was domineering and outright rude, and his gestures were threatening. He did not…read morerespect the boundaries I was attempting to establish when I tried to de-escalate his aggression toward me. His company, whom I did not talk to about his inappropriate behaviors, added a message to my record stating not to do business with me again. I discovered this message when I called to have the plumber's work evaluated due to possible issues I was having regarding his work. The Office Manager stated although she and the others in the office did not work for Trudell when this occurred, I would have to discuss this further with the owners since they already had a conversation with me and made the determination not to do business with me. I responded that I had not talked with the owners and that the phone number she stated was in error. It became apparent the plumber had misrepresented me to the owners, and the owners did not care to investigate what had occurred. I waited a few days to see if the owners would contact me, but since they did not, I decided to review this company with a red flag warning with a comment "Very Poor Customer Service."

I had to write a review because I had not intended to go with Swick for my heating needs. I had…read moreseen the bad reviews and been told they were expensive. I wanted to go with a smaller local company but called Swick to get a comparison bid. Both sales guys were knowledgeable and extremely nice and sent me bids in a timely manner. Both systems were expensive, more than I wanted to pay since I had a newer furnace, it just wasn't big enough. I called the smaller company to come back out to give me more ideas and a general idea of pricing on them which they did. I finally decided what direction I wanted to go so e-mailed and left a vm for the smaller company of what I was thinking and I would like new bids. No response. Did it again, no response. While waiting, Swick called to see if I needed anything more from them. I told them what I was thinking and Norm came back out and several days later sent me bids. The bids were right in the ballpark of what the other company had mentioned so I reluctantly hired Swick. The process of having my room heater installed upstairs and gas fireplace insert in the family room could not have gone smoother. I have only good things to say about Swick. The room heater had not arrived by the appt date so my work was done in 2 appts vs one which was fine with me. I wanted the gas fireplace asap so I could use it. The installers were very friendly, professional and yet a sense of humor. When done they cleaned everything up completely and gave me a tutorial. The room heater was the same experience. Different installers but once again extremely nice, professional AND they put up with 2 dogs in their way as they worked without looking at all irritated. Everything once again was spotless when they left. I am totally impressed with Swick!

We bought my parents' house in Marquette, Michigan three years ago and continued the long-term…read morerelationship with Swick that my parents had. Two years ago, we had our water heater replaced with a tankless unit for $8K. Last year they told us that our furnace/boiler was at the end of its lifespan and needed to be replaced, which was $14K. We were hesitant, but went ahead with it because we didnt want to end up with our pipes freezing in the winter. This year, our now 2 year old water heater had a flashing error code. We called Swick, and someone came and looked at it and with no attempt to troubleshoot it, told my husband that the control board had failed and needed to be replaced. The control board was under warranty and would be free, but he said the labor would be about $300. Swick then sent us an invoice for the proposed work for $378, which was significantly more than the estimate quoted to my husband. My husband looked at the unit himself and saw that changing the board would be a super simple process taking 15 minutes, at most. So he tried to buy the part from Navien (the manufacturer) and do it himself, but they wouldn't send him the part. Anyway, we looked up the error code on YouTube and Reddit, and it turns out that the error code may simply be due a cut in power that got the clock out of sync, or maybe that the unit just needed to be powered down and then turned back on. So he did a power cycle, which consisted of turning off the power, unplugging it, waiting a couple of minutes, plugging it back in and turning it back on, and that fixed the problem. It took no time at all. Why did the serviceman not even try to reset the unit I don't know, except if he had done that, Swick would not have been able to charge for labor. By saying the control panel had to be replaced, he could come back and charge nearly $400 for a few minutes of work. We are very disappointed with the corporate culture of trying to squeeze the maximum amount of money out of its customers. I understand that Swick was having financial problems and got bought out by a national corporation and is no longer locally owned. Maybe that is the reason for their exorbitant prices, horrible AI phone answering, and aggressive advertising. We are very disappointed at what Swick has become and have no plans to use them in the future. They would make more money by retaining customers with honest and respectful service rather than alienating and losing them by trying to rip them off.

What started as a drying well has turned out to be a fortuitous relationship with J-Goods and their…read morevery knowledgeable staff. At the urging of our well expert, we started watching for leaks and drips that might be adversely affecting our well's supply. Sure enough, the ancient front spigot was losing a fair bit of water daily (in the dry conditions, it was hard to notice until we got a pail under the spigot). One call is all that it took for Dan to make his way over to look into the problem. I had hoped it was just a matter of a gasket, but the age of the spigot put the easy fix out of reach. Dan assessed all of the spigots and recommended shut-off vales for all of them, which brought me great relief. Now we are in control of the water situation and will (hopefully!) eliminate future surprises. Based on our discussion, I felt very well-informed to make the decision and I'm super pleased with his work. While he was in the basement with us, he mentioned the fact that we're still using fuel oil. While not ideal, we simply hadn't started moving that project ahead. Yet. Insert Dan, who talked to Andy, and just two days later Andy was here to similarly educate us on a propane conversion. Talk about full service! Just one phone call and I'm crossing things off my list of house projects; badda-bing! Suddenly the weight is off my shoulders, our list of house ToDos seems so much more manageable and I feel like we are in good hands. Thank you to the J-Goods team for making us newcomers feel like VIPs!

The price was way overpriced. They schedule based on previous customers and then if your first or…read morelast you get to pay mileage. I like Beauchamps.

Extremely Satisfied with Aaron's level of service and knowledge!…read moreI recently had the pleasure of using Aaron Samz Plumbing for an issue at the cottage. I could not be more satisfied with the service I received. From the time the appointment was scheduled, he was courteous and professional. He was able to quickly diagnose the problem upon arriving. His knowledge and efficiency made quick work of the issue. He explained what was happening and how to remedy it in the future. I strongly recommend Aaron Samz Plumbing!

Chris and his crew are the best, came to our house and removed and then replaced all water lines,…read moreand brought up to code. They were excellent, did a great job for us.

service area is a lie. also lied about availability. spoke with the company, was told they are…read morebooked for a few weeks but could help run new water lines for a bathroom Reno. 10 days later after they had ghosted me after our last communication suddenly it's 6 weeks before he can look at it and months before he's come do it. positives of the company only apply if he wants the work. dont wadte your time!

Heat exchanger replaced in June 2025. The furnace leaked internally and continued malfunctioning…read moreafter multiple return visits. I was toldthe draft motor was bad and needed a 1,000 replacement, but a independent evaluation found it was not defective. I also obtained independent opinions that the secondary heat exchanger was defective. During this time, my wife and I were experiencing headaches while using the furnace. After requesting the company inspect the issue, I was told to stop contacting them. I had a very disappointing experience and now working with another contractor that did a replacement. The owner also told me he had plenty of customers and didn't need my business.

Don's HVAC did a great job in a very timely manner. They…read morewere at my home when they said they would be and there were no additional surprises with what was quoted. We love our central air. They care about what they do and know the product they install! I was treated very well. This is a good business and very good and knowledgeable people!

Had these guys out for an AC quote less than a week ago as my old unit bit the dust. Garrett, the…read morenew owner, came out and did the estimate himself. Friendly, upfront, no bs and very fast. This was a thousand times better than my experiences with several other local companies who would struggle to even call me back. Jacobsen's had a last minute cancelation and were able to get me in the same week as my estimate. The crew that came out was FANTASTIC! The guys were very knowledgeable, fast, and extremely friendly and responsive. This was literally the definition of good customer service. Cannot say enough good things about this experience! It really made my week!

I had to have them come back out and fix my water heater they installed incorrectly. They did not…read moreinstall the grounding strap correctly it was loose and caused galvanization on the inside of my pipes which led to a leak at the cold water inlet on the water heater. i'm disabled the water heater is my basement so I didn't catch the leak fast enough and they charged me 270 dollars. i've also noticed that the people they hire have minimal to no experience at all. and the people that own it aren't very nice.

We were very happy with their service. Derik and Austin took care of everything I needed. Keep in…read moremind they are 4 weeks out for service requests.

From the owner: Premier Heating and Plumbing Inc provides air conditioning, heating,indoor air quality, and…read moreplumbing services in the Iron Mountain, MI area.

Our service tech, Mark called us to let us know he was running an hour late. We appreciate the…read morecommunication. He was very well prepared, he was also very knowledgeable. He told us what he was doing and he was very professional. He was very polite and we were really glad we had called Byron for our furnace service.

Super disappointed. We paid full price for a job that was half assed. Have had to call and have…read morethem come back several times and it's still not done well. The more the move into our renovation, the more we discover what wasn't done, but paid for. The last time we called and asked why they didn't do a pressure test on the water lines they installed, the gentleman who answered the phone hung up on us. Will never waste a dime on them again. We also asked them to do our air ducts but we were told, 5 days after the job was supposed to be done, that it was "too hard" so they never touched it and never bothered to call us to let us know it wasn't getting done. So unprofessional

Excellent customer service! From the top all the way to the bottom. Super responsive, fairly…read morepriced, and locally owned