I bought a haircut, full highlights, and blowout package for $90, the listed value was for $180. Making an appointment was easy, and at first I was impressed with the presentation of the salon. However I waited over an hour after my scheduled appointment time. Luckily I wasn't in a hurry and was trying to be as accommodating as possible because I know pre-holidays can be chaotic and unpredictable for many salons and other places. I am fine with the haircut I received, even though it's clear not all of my split ends are gone. I wanted to keep as much length as possible and that's what I got. I also wanted to do all over color with a few highlights, which is slightly different than what the Groupon was for, and the hairdresser was accommodating to this, although quite a hefty fee was added on to the service. I understood this for the most part, even though it seems to me an all over color and a small amount of highlights would be a simpler/less expensive/time consuming task than all over highlights, which is what I initially paid for. I was just glad they were accommodating. The hairdresser was responsive to my discussion of what I wanted with my hair (darker base color, subtle, blended, ashy highlights on my already quite dark, very long hair), and looked at the example pictures that I brought along with me. However what I received was absolutely not even remotely similar to what I showed or discussed with her. I got a darker all over color, and then several chunky, bright yellow/gold, unblended highlights that were quite streaky and looked like they were already very grown-out with how bluntly they began about an inch down from my scalp. They were unevenly spaced and even aside from the questionable placement, they were not even close to the subtle, ashy tone I wanted. I understand that working with chemicals and bleach and toner can be unpredictable, and everyone's hair is different. But this was just unacceptable. I was feeling uneasy by the end of the appointment, and the hairdresser did not give me a chance to look over the work myself, or give me a mirror to see the back of my head. The lighting in the salon is atrocious anyway. I decided to check it out at home (assuming I'd like it more under light I was familiar with), and went to pay. This is when the woman at the front desk told me that she's glad I wasn't in a rush since I had to wait an hour for my appointment to begin. She said that ordinarily they'd "beg forgiveness" or "reschedule or discount" the service I'd gotten, but since I was a Groupon customer the service was already heavily discounted. This is so inappropriate. A customer who is trying a service through Groupon shouldn't be treated any lesser than any other client. In fact you should be trying to IMPRESS these new clients to grow your business, not insulting them by basically saying any other customer would be treated with more respect. Regardless, I paid the hefty extra fee, as well as a very generous tip. When I got home and saw the full extent of the bad highlights, my first instinct was to go to the nearest drugstore and grab some box dye. I also noticed my scalp was absolutely CAKED WITH DYE that had been left unwashed, and my scalp was beginning to burn because of it. I had to wash it out myself. Instead of going out and getting box dye, I e-mailed the salon with photos of the dye job and asked for a correction appointment. The salon scheduled an appointment for a few days later with the same stylist. I was extremely apprehensive but wanted to give Beaubien a chance to make things right. I went in and asked for the highlights to be extremely toned down. I did not want another attempt at highlights. The hairdresser put a darker color over the highlights so they mostly match the dark base, half-dried my hair, and called the appointment done. This is when who I presumed to be the owner of the salon came out and tried to gush over the new look, saying it was pretty. Yeah, right. If you want to make things right with something that very very clearly went wrong, you go above and beyond to make things right. At this point I was just disappointed and upset and wanted to leave. The highlights are now barely visible, which is the best I could hope for given how they started out. But at this point it's extremely off the mark and not at all what I expected for the amount I paid and the service I was promised. I paid nearly $200 for something I could have gotten with a couple boxes of hair dye and some spare time on a weeknight. I will not go back to this studio or recommend it to anyone I know unless I want them to waste their time and money.
UPDATE: I posted this review on Google Reviews and the salon responded. They were extremely rude, basically saying I was at fault for my hair looking bad. This has diminished my view of this salon even further. DO NOT GIVE THIS BUSINESS YOUR MONEY. read more