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    BAI Connect

    BAI Connect

    (26 reviews)

    $220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

    This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

    DIRECTV

    DIRECTV

    (338 reviews)

    Eastside

    This company only cares if you are a new customer. But be ready once you become a loyal customer…read morethey will keep raising your bill and lowering the loyal customer discount (which by the way you have to call every 12 months to get it renewed). Its almost impossible to reach someone and when you do they keep saying they understand you are frustrated but there is nothing else they can do. So be ready to have your package go from $100 to $170 very quickly. Oh and I have the stream service which means for it to work i also need internet so... See their comment to see how much they care.

    I will never do business with them again and will be sure all my business associates are aware as…read morewell. I canceled my service due to the excessive and unjustified monthly charges, including being billed $193 per month for a single premium channel (HBO). When I previously contacted DIRECTV to request a discount, I was told none existed. Yet the moment I initiated cancellation, DIRECTV suddenly offered a $60 discount, a discount that was intentionally withheld until I decided to leave. This practice is misleading, inconsistent, and demonstrates a clear lack of transparency. Despite canceling on 9/22/2026, DIRECTV immediately disconnected my service, but is still attempting to bill me through October. It is unacceptable and unreasonable to shut off service the same day and continue charging for weeks of service I cannot use. I am not under contract. DIRECTV's refusal to prorate charges, combined with inconsistent information and immediate disconnection, is not only poor customer service, it is an unfair business practice. I will be returning the equipment as soon as possible and making sure everyone I know about the poor customer service and unfair business practices for customers that were with the company for years. Terrible service

    Bearcom - televisionserviceproviders - Updated October 2026

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