Amazing staff . So kind and considerate and respectful . We have old dogs and in the last year we…read morehad to take our 2 old boys in to be put down . The staff handled everything with such care and compassion and very competitive price . Just this week I had to take my 14 year old little Chaweenie in on emergency and I really thought I was about to lose her too ... But they handled her issue with such care and accuracy that she's home and so far doing great ! Also super competitive priced on her care too ( I guarantee from experience, if I would have had to drive her down to Loomis basin I would have paid at least 3 times what I did and without the care and compassion )

They did an amazing job taking care of my dogs. The staff…read moreis 10/10. Doctor Mario is extremely kind and thoughtful. The online store is really convenient.

Id been going to motherload vet for 15 years and wondered why it went down hill the last year. I…read morewas sold in 11-2020. So yesterday when i had to have my 15 year old dog put down and they were not helping me do it after 15 years. So we call grass valley vet hospital and they said bring her in and were very nice to Lucy Thank you GVVH.

I scheduled an appointment Wednesday for the following Monday for my two cats to establish care and…read moreget annual exams. When I arrived early, I was told it had been canceled because they had "repeatedly tried to contact me." My phone showed no calls and only one text reminder (not a cancellation notice) sent an hour and 20 minutes before the appointment. Staff said they were handling an emergency but could fit us in after about 30 minutes. I understand emergencies take priority, but we waited an hour for a room, then another 45 minutes. When one of my cats began breathing rapidly, I had to go looking for help. I found Dr. Price dismissive. He entered looking at his cellphone, asked for my cats medical histories, and said he had not reviewed the records I'd arranged to have sent ahead. He called me a "walk-in," who would be fit in where they could, despite my scheduled appointment. When I said I was losing trust in the situation, he said he didn't care about working with me if I had trust issues and asked whether I wanted the exams or wanted to leave. He completed one exam, which seemed thorough, then abruptly announced he was going to go "euthanize an animal" and left. I understand that another animal needed care, but the blunt announcement, with no explanation of what it meant for our visit, added to an already distressing situation. I decided to leave without the second cat's exam. When I tried to explain my concerns to the office manager, she declined to hear them and said they would no longer work with me. I had already said I would not return. This was a horrible, stressful experience. I was worried about my cats and kept hoping things would improve. Instead, I felt dismissed. I wish I had left sooner.

Love this vet clinic! They have an urgent care option and Saturday hours, which is hard to find…read more The staff here take excellent care of my animals.

Dr. Williams is incredibly knowledgeable, I came in for an emergency vet visit and the team was…read morevery knowledgeable and helped save my puppy. Clear, fast, communication and fast text message updates.

They took great care of my senior cat, and they were very thorough. My younger cat will be seeing…read morethem in a couple weeks.

I should have done a review a long time ago but this has been my vet since 2019 and I absolutely…read morelove them. I have 3 cats, 2 who are special needs and they have helped them so much. They were both misdiagnosed at their previous vet and have thrived from the care at Pine Creek. I also find their prices quite affordable for how often I'm in there but more than that I feel like they love my pets as much as I do and they're in good hands. I recently did a dental procedure on my cat who also has a heart condition. To say I was nervous was an understatement but they answered all my questions about medications and his heart and I felt completely safe taking him in. During the procedure, they kept me updated on his progress and their findings and he did great, healed up quickly and is just fine now. I think the best thing is that they are open Monday-Saturday 8-6pm because it gives me peace of mind. One of the biggest downsides to living in this area is not having a 24 hour ER vet nearby but knowing my vet is open until 6 even on Saturdays eases my mind a little bit. I actually found Pine Creek because I was watching my parent's dog years ago and something happened but the vet she went to was closing at 5 and wouldn't see her even though it was only 4:45pm. They told me Pine Creek was open until 6pm and when I called they got her right in and we were there until around 8pm. Not only did they help her for what I brought her in for but they told me about a new drug on the market for arthritis in dogs that my parents ended up trying and it seemed to really help her in her last few years. I will always highly recommend Pine Creek.

Dr. Natalie and the staff took excellent care of my dog, that was viciously attacked by another…read moredog. Thank you!!!

Just had a terrible experience on the phone. I called to inquire the price for spaying my cat, the…read morelady on the phone started questioning me about how old is the cat and when and why so early I want to spay the cat, stating they are not a clinic. I just wanted to know the price oh my god. Definitely lost a customer there because of the attitude!

If you own a farm, you know it's basically a high-stakes circus where the performers (the animals)…read moreare constantly trying to find new ways to worry you. Dr Mikhaela is the only reason my circus is still running! She is the definition of professional--competent, incredibly thorough, and remarkably responsive when things go sideways. We have presented her with some truly "unique" and bizarre animal emergencies, and she handles every strange circumstance with total grace (and zero judgment). It is rare to find someone who is as brilliant as she is kind, and she takes wonderful care of every creature on my property. My animals are healthy and I am much calmer knowing she's only a call away. If you want the best for your four-legged family, look no further!

I recently had the vet come out on a horse call. I had…read morespoke. To her letting her know we're the injury was and what it was. She proceed coming out and doing a very brief physical exam 2 to 4 minutes at 50 bucks . Then proceeded to say the area of injury she had concerns about it being in the joint . Then said she does not irrigate or flush in the field and proceed to do a coding scrub for a few minutes that cost a additional 60 bucks then suggesting going to a vet that had a clinic who who could do proper testing and flushing. I appreciate the input to go somewhere else but feel that if the vet does not treat in the field that should be conveyed up front so the clie t doesn't waste money ect. Seemed like a very nice person but I would not recommend for a horse vet.

Had a very good experience here. I just moved to the area and my cat has very bad anxiety…read moreespecially in cars. I called around to other veterinarian offices and no one was willing to give my cat medication for her anxiety to get her to her appointment but when I called BGV, they were so nice and had the idea of requesting my cats records from her previous vet so that way she can be prescribed anxiety meds for her first visit appointment which I truly appreciate so much. The staff was super welcoming and answered all my silly questions. The dr I had, I believe dr Jill (?), was super friendly and helpful! The vet nurse Catherine was also very nice and helpful. Would recommend this place.

I think these vets are ok. They definitely have helped me in emergency situations. The only thing I…read moredon't like is the tone can be condescending from the vets and like many other vet clinics recommend hills and purina. Certified dog nutritionist backed food? Maybe. But have you actually read the ingredients? Do you know that if you were to do a little research you'd find those dog and cat food options are some of the absolute worst? Corn, wheat and byproducts. Highly processed and very inflammatory. Please go outside the indoctrination box. Kibble is so bad in itself but these dog food companies should be condemned. Thank you for taking care of my animals when I needed you. I discovered a much better option for my cat with crystals in his bladder and he tested negative for crystals recently. Took him to another vet and she said to keep doing what Im doing. Urine acidifier and low phosphorus wet food. Weruva for the win.

This pet supply store feels like a family owned place. Everything is well stocked; the employees…read moreare extremely helpful and courteous. Waits if any, are short,and if you can't find something, they will get it for you. They make returns easy. Thank you so very much for serving this community!

Dr. Abbie Barker LIED about my dog's diagnosis, COERCED us into an UNETHICAL surgery she was in no…read moreway competent to perform that RESULTED IN HER DEATH, then LIED AGAIN and tried to COVER UP THE TRUTH. - Dr. Barker diagnosed Mia's front left elbow with osteosarcoma. HOWEVER, she failed to disclose that she detected the presence of a Mast Cell Tumor near the surgical site that presented extreme risk, and failed to disclose additional masses detected in other limbs that would have disqualified Mia as a candidate for amputation surgery. Instead, I was told that Mia's other limbs were arthritic but healthy and of no concern. All 3rd party veterinarians who have now reviewed the case have stated that it was unethical and never should have been performed based on this concealed information and Mia's age. It has become clear after reading the statements of the state medical board complaint FILED BY HER OWN EMPLOYEES that she knew alternative treatments would not be profitable for HER, so she coerced us into the $6,000 surgery. Dr. Barker has been overheard by staff members saying that she "only wants cash cow clients", clearly demonstrating that her decision making processes are completely financially motivated, not ethically motivated. - Dr. Barker withheld the fact that a surgery of this caliber was beyond her professional abilities and that her facility lacked the necessary resources to manage any complications. - Prior to surgery, Dr. Barker's staff repeatedly expressed their concerns over the ethics of the surgery and whether Dr. Barker should be attempting it at all. She ignored these concerns. - On the day of surgery, Dr. Barker stated to her staff repeatedly that she shouldn't be doing the surgery as she recognized it in the moment to be beyond her abilities. She chose to attempt the surgery anyway. - Dr. Barker started the surgery, cut Mia open, then panicked, left Mia hemorrhaging on the operating table for 45+ minutes while she then called in an outside surgeon to come to her facility to complete the procedure. Mia lost a lot of blood during this time. None of this information was disclosed to me. Instead, I was told "the surgery went very well and there were no complications or concerns." - After the 2nd surgeon completed the procedure, Mia failed to return to consciousness and her heart rate remained elevated to 220+ BPM with falling blood pressure for over 3 hours. I was never contacted during this time. I had to just show up to the facility out of gut feeling that something was wrong to learn this. - Dr. Barker told her staff that she recognized Mia's post-operative condition as critical and that she needed to be immediately transferred to another facility to save her life. None of this was communicated to me until after I had been at the facility for close to an hour, costing us precious time. She also failed to disclose to me that she told her staff that Mia would need a life saving blood transfusion due to blood loss after she abandoned the surgery. - I asked Dr. Barker repeatedly why this was happening - she failed to disclose any of these details and just said "I don't know." - I was then forced to put my dying dog on a stretcher into the back of my truck and drive her over an hour through rush hour traffic to attempt to save her life. By the time we reached the other facility she was in very critical condition. She died hours later. - I returned to FTLOP days later to ask Dr. Barker again what had happened. She continued to conceal the truth and pretend that nothing out of the ordinary had occurred during Mia's surgery. She also stated to her staff "I'm worried about what's going to happen if he finds out the truth."... - HER ENTIRE STAFF OF 10 PEOPLE WALKED OUT ON THEIR JOBS JUST DAYS BEFORE CHRISTMAS and filed a complaint with the state medical board due to these events. All statements here are taken directly from that complaint and my direct interactions with her. FB: Justice For Mia Meatball

Dr. Stacy provided one of the most compassionate and peaceful experiences we could have hoped for…read moreduring such a difficult time. When it was time to say goodbye to our beloved elderly dog, Simon, she treated him with incredible kindness, dignity, and care. The entire process was calm and unhurried, allowing Simon to remain comfortable in his own home surrounded by the people who loved him most. Dr. Stacy explained everything clearly, answered our questions with patience, and made sure Simon felt no pain. He passed peacefully and gently, which was the greatest gift we could have asked for. Losing a pet is heartbreaking, but Dr. Stacy's compassion and professionalism brought us so much comfort. We will always be grateful for the care she provided to Simon and our family during his final moments. I highly recommend her services to anyone facing this difficult decision.

I just had to put my dear 14 year old cat Daisy down for several reasons. Dr. Stacy was the…read moreperfect person to facilitate my cats departure. She was on-time, gentle, kind, and compassionate to both Daisy and me. She is also quite professional and is well versed in her practice. Back office and prior communication was a perfect plus as well. If you are facing this incredibly difficult decision, I highly recommend Dr. Stacy. Besides all the above, you can offer your pet the love and dignity to leave this reality in peace at home.

My German Shepherd got a 5-inch cut to his side and needed stitches. I called two other…read moreveterinarians before Penn Valley Veterinary Associates, and both did not have any appointments for four days. Penn Valley Veterinary didn't also, but understood the urgency and told me to take him in, and they would squeeze him in between. Surgery was with care, and they cleaned his ears and did a pedicure. Their exceptional staff truly loves animals and respect customers. I will be taking my dog back again.

I have had very good luck getting appts. They have been kind and on time and overall efficient…read more The staff all seem to genuinely care about animals. They also didn't charge me for unnecessary work, seemed to have good ethics and good judgement.