Our dog has had quite the journey with various vets, each one a learning experience, but not always in the best way. From the very beginning, we knew she would need a vet who understood the importance of building trust with frequent visits and gentle handling. Unfortunately, our first vet experience at 8 weeks old wasn't ideal, as they clearly had a bias against her breed. This set the stage for the challenges, resulting in what seemed like interview calls to understand a vet's knowledge around specific dog breeds.
As our dog got a little older, we moved and, after making multiple calls to potential vets, we decided to give Bowman vet hospital a try in 2017. Bowman vet hospital of 2017-2019 was a good clinic, but there was one unfortunate incident that caused us to change vets. The person handling our then 8-month-old pup didn't understand a dog's cues. Our dog always licks lips, makes noise then nips, and if someone continues to push boundaries she will bite them. This person must have not understood dogs. We decided it was best to give our dog a chance to rebuild trust elsewhere.
For the next few years, we found a vet who helped her regain confidence in the vet visit process. However, we knew our dog needed surgery and didn't feel the latest vet was suitable for it, so we decided to give Bowman another chance. The person she bit no longer worked there. But, one of the reasons for our return was Jade, who worked there and was someone we always trusted with her honest feedback. Another factor was the clinic changed doctors. Dr. Haas, who has an incredible understanding of how to work with my dog's breed.
Upon our return to this clinic after many years, we noticed that the place had undergone a bit of a remodel. The entrance sitting area is more inviting with the indoor plants and the exam rooms are also remodeled.
Dr. Haas took the time to ask extensive questions to develop the perfect care plan for our dog. It wasn't just a routine check-up, it was a thorough discussion that outlined when, why, and how we should proceed with her long-term care. The attention to detail, including documentation that appeared to be hand-typed, was a testament to the personalized care this clinic now provides. We also discussed the potential bill and they have a care program to assist. The technicians were also friendly and helpful.
After our dog had surgery, it was clear that we had come to the right place. She wasn't treated as another transaction. Our dog was treated as an individual. Dr. Haas has restored our faith in veterinary care, and as our dog continues to rebuild her trust in vets, I find Dr. Haas and the small team at Bowman to be the partners in her journey.
Thank you, Bowman Vet Hospital for your compassion and expertise. We are grateful to have found a place that understands and cares for our dog. read more