There are tons of options here for kids and baby gifts...Really cute stuff too…read more I personally think you should be really personable when in a little shop like this. I walked in carrying my son and we were looking around...he is a baby and all...Not even a hello from the woman working there...I got more greetings while walking around town that day then in this shop

My grandma's favorite store. No it's not cheap but there are too many cheap places in this area and…read moreit's hard to find places that sell nicer brands like they do here, so I truly appreciate that.

The sales associate was rude and seemed very dry unhappy. We tried to make small talk while we…read moreshopped around. The prices are really steep and it's tough to find any items under $100. I almost bought a very expensive patagonia jacket and decide to sleep on it. As I walked out of the store the owner accused me of stealing a hat. There was a dozen cameras all over this tiny store and she was staring us down while we shopped. Can't begin to understand why she thought to accuse me of stealing. Needless to say, I won't be buying the dang jacket!

I forget to check in when I'm on a mission. My daughter-in-law introduced me to Once Upon a Child…read morewhen she was first pregnant in 2021. I have shopped here for both grands ever since. The Syracuse, NY location is bigger than the one in Concord, North Carolina. They moved and we have been to that one to trade in and shop as well. Syracuse is very organized, well stocked, with plenty of variety from newborn up. Prices are very reasonable and they have special price days for specific items. There are plenty of friendly, helpful staff to assist in locating what you are looking for. Lightly used clothing, shoes, accessories, toys, and more. I still shop here and ship to them. The savings are more than the postage. Great place!

I love the concept of this store and visited once to buy and once to sell. Each time, my experience…read morewas not that great because of poor customer service - there were four or five people working behind or near the counter, and none of them greeted or acknowledged me and carried on with their personal conversations amongst each other or ignored me to continue sorting through clothing and such. As a seller, I left with what I can only describe as a bad feeling. I brought in six bags full of clothing and a pack n play. After a few hours, I was alerted that they were ready to settle up. When I returned to the store, one of the workers brought out a bin with a small stack of my clothing and told me their offer. This person then explained why they weren't taking more of my items, but it seemed as if they were reading from a script and I felt like I was being lectured to because of the tone that was used. The pack n play was taken out of its bag and not packed back up properly. I should add that I went to the store with my baby in a stroller. I struggled to grab all 6 bags, the pack n play, and wheel the stroller out of the store and all the employees just watched me. No one even offered to open the door for me.

This place is horrible! We were told we were receiving a certain amount for items totally over…read more200$. When my husband got there, she only offered us a lowsy 80$ ARE U KIDDING ME?! Horrible place of business.

A great store that offers top dollar for used children's clothes. We took in a large quantity of…read moreclothes and toys and the owner of the store took the time to look through every piece, explaining to us if there was a reason that she didn't want a particular item. While waiting, we browsed the store. It's clear that she chooses only the best. The store is well-organized and clean. We were treated very fairly and will definitely go back!

DO NOT SELL YOUR USED BABY GEAR HERE. Extremely deceptive and dishonest. I dropped off a Momma Roo…read morewhich is a top of the line baby swing. They lied, repeatedly, when they told me the retail cost. This company bases their buy prices off of lowest retail price. Being in a financial bind, I accepted the offer even though I had doubts. They quoted a much lower price than what I expected. When I did check the price, I realized they made a mistake (perhaps) and went back into the store to discuss the issue. Upon entering the store, I explained it might be a mistake and was told there was nothing to be done. One of the girls kept insisting the price was for $170 for the swing. That price is for a refurbished swing. There is a lower price point swing by the same manufacturer that sells for $160. Refurbished swings that are the same model as mine sell for $170 while brand new swings sell for $220. They offered to return the swing back to me but I refused as I'm in a financial bind at the moment. They didn't care enough to do proper diligence when purchasing my items. That means they won't treat you right either. When I called them out on it, they went above and beyond to embarrass me and make it seem like I was in the wrong. It was humiliating. At one point, one of the clerks said there was staining on the web belt (it's not gross just minor) and stated she wouldn't sell it for more than $80. They even went as far as to show pricing (for a refurbished swing) at $170. I tried to point out that it was refurbished but the girl wouldn't even go to the online store page so I could show her. So not only did they take advantage of me, they tried to save face in front of their customers by making me look like I was a deranged woman. Do not sell your baby gear here. It was a terrible experience.

Ive never had a good experience there but this last one was the worst. I drive 45 minutes to get to…read moreany location but this time we headed towards vestal and thought we should go there. I had a lot of toys and as soon as I walked in the girls were all rude. Immediately ran over and said buying was over at 4. My issue is their Facebook still says buying monday through Saturday is until 6. Had they changed the times on their Facebook I wouldnt have wasted my time Or I would have planned to go earlier. After I showed them their mistake with my phone they just looked at me like I was crazy and wouldnt help me. maybe train your employees on what customer service is and also update your online hours on all social platforms! Will definitely be taking my service to the Syracuse one, better customer service and wayyyy bigger and cleaner!

Kids grow so fast that this seems like a great idea. They buy and sell kids clothes and great…read moreprices. Toys and books too. Highly recommend for the deals or to get rid of old clothes you can't use and can't cherish. Clean and nice for a thrift store with a wide selection of well organized clothes. Carters cat and Jack and more brands, not just generic. Only came away with 4 books for 10 bucks today but we do plan on coming back. Always remember it's reduce REUSE recycle in that order, this is way better for the earth than just tossing a can in the recycling. But you should also do that... just do both.

Staff is excellent. I have never been disappointed over the years I've been going to Carters in…read moreVestal. I always feel welcome and can count on friendly service. Thank you so much! Marion

Susan an employee that works here is so wonderful! She is so polite and kind and went above and…read morebeyond for my daughter! It was her 6th birthday and she gave her a little treat and was so kind to us while shopping! Excellent customer service!