Interesting store. Great variety…read more Quite busy. It's clean, but I still sneezed a few times. That's unavoidable. I was a bit uncomfortable being follwed around by staff so often.

Rude. I was the only one in the store. I walked in, and one of the shopkeepers was too busy fixing…read moreher hair in the mirror to even glance at me as I stood next to her.

Rude, snobby staff. My wife was returning in-soles that didn't work, for store credit. Clerk…read moreattempted to lie to her and say there was a 2 week return policy, even though the receipt did not indicate that. She said things like "You just couldn't find the time to get here sooner?". She eventually said shed would "make an exception". The woman we talked to when buying them was super nice and helpful. Maybe it was the person that happened to be there or maybe they are only nice when taking your money.

I came here to buy running shoes, and the woman working was very helpful and friendly. They had…read moreseveral great options, and the woman was very knowledgeable and helpful when I was making my decision. Would definitely recommend this place!

Stumbled into Serendipity while visiting Ithaca. It's a great place to look around. There's amazing…read morejewelry and a plethora of evening dresses. Everything is priced very fairly and there are definitely hidden gems to be found.

From the owner: One of a kind items for men and women. Jewelry, hats, gloves, shoes gowns, suits and every day…read morewear. Always a fun shopping experience

I have shopped in this store many times and I was surprised to read this poor review. It's a shame…read moreone person's bad experience condemns the entire store. I have always encountered helpful and friendly staff here. The selection is wide and varied. The quality is superior, encompassing many artists, artisans and price ranges. You can find something in most any material; wood, metal, glass, ceramic, felt, etc. I really enjoy shopping here and have purchased many lovely items.

I went into 15 Steps a few days before Christmas to buy jewelry for my wife, only to listen to the…read moresales personnel telling story after story about how dumb and clueless and pathetic the guys were who came in to buy jewelry for their wives on the days before Christmas. A quick joke like that would have been fine, but they themselves seemed clueless as they just carried on yukking it up about how stupid we men are. So, I left after about 5-7 minutes of that and don't plan to shop there again. There are plenty of other stores and online sites where I can buy jewelry.

I rode a new to me e-bike to the shop, to get some: diagnostics on it, get a mirror and have it…read moremounted on it, buy a water caddy and have it mounted on it and get some questions specific to e-bikes answered. They did also this and answered a bike frame fit question that I have never managed to get a correct answer to. The visit was a win and worth the shop labor and time. I will go back to the Cayuga Ski and Cyclery.

A bike shop that wouldn't even let me bring my bike inside? The staff here is really something.read more

Cute little gift shop with local Ithaca merch. I picked up a magnet, and they also had prints,…read moreshirts, postcards, and other fun items. One unique feature is the upstairs printmaking area where you can choose a plain shirt from a big selection and a design, and they'll stamp it for you. Very cute, artsy, and a bit hip.

Sunny Days truly captures the spirit of Ithaca, just like I've seen mentioned in other reviews. The…read morestore is absolutely adorable, and I love that they have an upstairs and an additional section selling Ithaca-based merch. I visit every so often when I'm in town simply because of how cute it is. I was happy to see they sell some local products, like a hot sauce I previously found at the Ithaca Farmer's Market. Their book selection is also charming - I spotted a bathroom check-in book for guests to fill out, which I thought was such a fun idea. If you're visiting Ithaca and looking for local or homemade goods, Sunny Days is definitely the place to check out! :)

They had a lot of cool spiritual stuff. I came in looking for a bong. I saw one I liked but I saw…read moreanother one that looked like "black face." As an African American customer I mentioned that it made me uncomfortable and I wasn't going to shop here anymore and I was disappointed in them because the rest of the shop seemed cool. The employee got really defensive especially when I started taking pictures of the bongs. He said he was just "a cool little guy" maybe I'm overreacting but I thought Yelp should know. If you're not familiar with black face I included an image. History.com says "Blackface became popular in the U.S. after the Civil War as white performers played characters that demeaned and dehumanized African Americans." #theepettyqueen #blacklivesmatter #decolonizeyourcyph

For when you're just browsing on the Commons, 3-D Light has amazing vibes! The shop keepers are…read morefriendly and know their inventory. If they don't carry what you're looking for, they will try to direct you to a local shop that might. Half my wardrobe is from this store and I've never looked better! I'm not a glass connoisseur myself, but when I've shopped there with my friend for a pipe, she was so happy with the selection and the value of what she got! Right on the Commons! Check em out!

Cute little store that had everything I needed! The service was great! Very knowledgeable staff.read more

Extremely knowledgeable! Very helpful! Very good stock of supplies and shoe. Know what is going on…read morethe East Coast.

I wish I could review this product but my product never came. Sent emails every possible way,…read morecalled: voicemail full. Don't waste your money. They literally are just gonna steal from me and act like nothing has happened.

My wife and I love our Ithaca Sheepskin slippers and have been customers for quite a few years…read more Our slippers are so comfortable, we call them foot therapy. Mark and Jessica are so friendly and accommodating whenever we had the smallest request. We love visiting their shop whenever we're in Ithaca, even just to stop in and say hi. Keep it up Ithaca Sheepskin we love you.

To be clear, this review is for the newer store location on Meadow street, not the mall…read more I had a rough experience during my visit. I think one of the 2 staff members greeted me when I walked in, I wasn't sure but I said hello back. I was fine browsing alone, but not once did they ask if I needed help finding anything. The ENTIRE time I was in there (30-40 minutes), the staff members were talking to one another across the store, complaining openly about their income, about the way the store is run, about other coworkers, about their schedules, about their workload, etc. At one point one of them said something about threatening to "punch an old lady in the head," speaking about who I assumed was a co-worker from this store or another location. It was an energy draining experience. I left without purchasing anything because I couldn't stand to be around the unprofessional chatter anymore. The store itself was clean, spacious, and organized, had a decent selection of shoes, and a cute section for kids with a cartoon playing on TV. It's unfortunate that the customer service was so severely lacking, it really does make a difference in guest experience.

Not a great experience and a very odd one. When we found shoes we wanted and opened the boxes…read morethere would be only one to try on, this was true of all the boxes we opened and some boxes had nothing in them. We then asked one of the sales associates for help finding the mate to the shoe we wanted to buy were told that we would have to scour the store to find it. Yes it is a "warehouse" style store but I did not go in to the store for a treasure hunt, I went in to buy shoes. A real time hoover.