This camp was the biggest waste of $540 that we have ever spent. If you are thinking of trying it, know this:
1. The whole week started on a negative note. When I paid for the camp and filled out the online paperwork, I assumed that was all I needed to do. I received a "confirmation" email that I assumed was a receipt, and didn't open. I received a call a few days before camp was to start saying that I needed to print out the paperwork, get it notarized, and get my children's shot records, and bring them to the camp before my kids could begin. Being a working parent with little time, this was frustrating, because nowhere on the online paperwork did it say I needed to do this. She said it was in the inconspicuous email that I had assumed was the receipt. I told the lady that I would just get my money back. She said that I could do that, but I would be forfeiting over $100 in application fees and deposits. The woman that I spoke with had definitely not been trained in the art of customer service. I told her that I understood the need to go through these steps but that it was frustrating that their communication was so poor. Took an afternoon off work, spent the $10 to get paperwork notarized, sat in the pediatrician's office for 30 minutes to get the shot records, all in the hopes that this camp was worth it. I was sorely disappointed.
2. The kids are outside in the heat all day long, with no reprieve. The counselors are provided with popsicles and eat them in front of the campers, while the sweating children watch and salivate. That is just cruel. For as much as this camp costs, you can't provide the campers with popsicles? Either provide everyone with one, or nobody.
3. There is ONE lifeguard for over 30 kids in the pool. The owner said that this is all that is required, but I looked up the Texas Department of Health Youth Camp Matrix and it states: "For every 35 campers, or fraction thereof, engaged in waterfront activities, there shall be one certified lifeguard and one additional person (either a certified lifeguard or trained adult lookout) on duty." In the pool area, there was ONE adult (I have the photo to prove it). There were some counselors-in-training in the pavilion area, paying not one lick of attention to the children in the pool. I asked the owner if the lifeguard had to jump into the pool to rescue a camper, who would watch the kids still in the pool? She replied that he could yell to a counselor-in-training, who would come and get the owner from the office. I don't know about you but this doesn't make me feel very comforted.
4. The paperwork clearly states that you can drop off when the gates open at 7:45. For working parents, dropping off early is important. My husband got to the camp at 7:40 one day and the gates were open, so he drove in. He was told by one of the employees that if you drop off before 7:50, you will be charged $5 per kid. For one thing, this isn't consistent with what the paperwork states. For another, really? Way to earn repeat customers! To be honest, they don't really seem to care about keeping the parents happy.
5. This camp consists of minimal crafts, 45 minutes of horseback riding, and 30 something kids crammed into a tiny pool, the rest of the time waiting around.... all day long. My kids were so bored that they begged for me to pick them up early every day, and wanted to leave right after the horse show on Friday (10:00 am). Really? I paid this much to have to sign my kids out early and find a babysitter?? kids said they spent most of the day sitting around waiting for their turn, or for the counselors to finish with the horses. Can't you fill the transition times with singing? Games? Doublecreek Farm has activities all day long, plus horseback riding, plus talent shows, singing, archery, REAL swimming lessons in a gigantic pool... kids are entertained every minute. And they provide ice cream... and not just for the counselors. read more