Something is different at Beer Creek. We used them to remodel 80% of our basement in 2020 and it was great. Responsive team, very collaborative. Got things done on-time.
We had them come back in July 2022 to finish a 120 sq ft bedroom in the basement and it just stalled out... no calls, no emails, no updates on what's going on. I texted and spoke to our project manager multiple times with promises that they would get it done. Months went by with little incremental progress that correlated with how many text messages and calls I made. Multiple contacts and sub-contractors, being tossed around to many different people. Tried to address with the owner, but he also won't call me back even after multiple emails, texts, and voicemails.
After constantly badgering them every week, we finally got the project to the finish line in March 2023. Yes, that's 9 months for a single 120 sq ft room. I should have pulled the plug long ago, but we were always promised that it would get done "this next week." The final work quality is also not great. Gaps in the trim, and they didn't finish painting the door or window frames. Again, they promised someone would come out and fix things multiple times over the past three weeks, but we're done. Paid the last invoice and cut our ties. I'll fix the damn trim myself.
I hope they figure things out. I can't, in good conscience, recommend Bear Creek to anyone that values communication, quality, and customer service. read more