Worked an event a month ago and am still waiting to be fully paid. The business owner Karyne and her employee have done nothing but put me on a fool's errand over the last month. It started off causing me to hunt Karyne down concerning my recap after one of her employees went and rejected it for no reason whatsoever and even marked the event as 'canceled' after I worked it. It took me calling and emailing her on and off for almost two weeks to finally get that straightened out, which had already caused a delay in my pay. The fact that I had to be the one to contact her first about this issue, every single time, even after she had promised me she would get it taken care of, shows her lack of concern for anyone who works for her and whether or not they get paid, and in a timely manner. The day it finally got dealt with, she claimed my recap was in the trash. I asked her how that happened and her response was, "No idea"... I thought it stopped there, but I should've known better! Heidi from payroll then made me go through hoops just to get paid for one measly gig because she would not accept my W9 via email like every other promotional agency does, and she had an issue with her Dropbox account where she demanded the form be submitted through, which she refused to acknowledge regardless of the screenshots I sent her. Both situations have caused me nothing but time and stress, as well as to not be paid in a timely manner. And as if all of this wasn't enough, they're STILL going. I receive my paycheck and it's only for the hours I worked, not the reimbursements. I email Heidi and ask her to Zelle or Venmo the rest immediately as Christmas is next weekend. The response I receive is unbelievable. "You did not clarify on the app that this reimbursement need to be paid back to you. Yes, you entered the expenses, however the reimburse user field is $0.00." Yeah, I really paid $35 for product and cups and expected not to be paid back. I clarified on the app that this reimbursement needed to be paid back to me by entering them as expenses. She needed more clarification than that?!?? And there is no 'user field' on my end, I even took screenshots of there not being one. Also Karyne had emailed me a couple weeks prior confirming out of pocket expenses that I needed to be paid for, and she never said anything about a 'user field' needing to be changed. Furthermore there was never any user field TO be changed. Not on my end!! When something needs to be reimbursed it's entered as an expense, with the amount listed. Period! I have NEVER in my 12 years of doing this work have seen a 'user field', where you have to enter that amount a second time in order to be paid for said expense. Clearly these people are messing with me. And I told them if I am not Zelled or Venmoed for my reimbursements by the end of the day today, I am filing a lawsuit against them for negligence and financial loss. I have had enough. I had a horrible experience with this agency and Karyne in the past, as well as many fellow brand ambassadors (it's all over social media). I chose to give them another shot since it's been years, but some things just don't change!!! read more