I rented a wonderful ocean-front condo unit from this company and up until they received my full payment, they were friendly, helpful, and timely in responding to my questions. But after they had my full payment, I became the "invisible man". I could not, for the life of me, get them to solve a simple problem: they had lost the unit's key-fob that works the automatic gate to enter the condo parking lot and, instead of simply paying the condo manager $50 to replace it for me, they repeatedly ignored my phone calls to them and did nothing; after two weeks I went to their office to demand they do something; so they sent a realtor to my unit and this woman literally searched my living room by turning over papers and décor believing it was hiding somewhere. Incredibly, I heard nothing more from the realty office, at which point I realized they have zero customer-service skills. I was completely frustrated so I learned who the owner was and contacted him; he promptly authorized the condo manager to issue me a key-fob and the problem was solved. By the way, this was a three-month snowbird rental that cost me five figures so this was not any low-dollar transaction; for the money I paid I should have received VIP service but instead got the bum's-rush. I will definitely never rent any property from Beach Time Realty again. read more