WORST HOTEL I EVER ENCOUNTERED! Booked through Hotels.com Owner did not provide access code for entry 24 hours prior to arrival. Many attempts were made via telephone and email to contact owner, who did not respond. Hotels.com cancelled by reservation because I had no access to the property. I was charged a cancellation fee for a total of $360 to my credit card. Many more attempts for a refund Hotels.com claims I am owed, but the owner does not respond to additional calls or emails for a refund. Many calls and time trying to resolve this matter to no avail. Since this is a non-refundable booking Hotels.com needs permission from the non-responsive owner and refuses to refund my money. Upham Beach Inn needs removed from all booking sites, since the owner is not cooperative at all. Be warned should you book this property. You are paying for no access, no refund, unreachable owner and 3rd party site will only continue to call and email with no response. read more