This is a terrible business that will give you the runaround and make you spend your own money…read morerepairing what they damaged rather than making good on their promises. Be very aware and heed the lesson I learned:
On February 16, the owner of Auto Magic Jerime Monroe rear-ended my car in his 2020 GMC truck while I was stopped at a signal light in Aurora. After pulling over, he immediately took the blame saying, "My foot slipped off the brake pedal." He provided me with his driver's license and vehicle registration but did not have his insurance card. The tow hooks on his truck destroyed my rear bumper cover and inner foam core. He explained that he owned two auto body repair shops, one in Littleton and one in Denver, gave me his business card, and showed me some mail in his truck addressed to him at Auto Magic. I felt bad that his insurance rates would increase over the incident, so I agreed to not report the accident to insurance and instead allow him to repair the damage at his body shop. He promised to order a new bumper cover, foam core, paint the cover, and install it during the first week of March when my work schedule allowed me to take time off. In the following weeks, he texted me apologizing for the accident and confirming he purchased the parts and would be ready the first week of March to repair my car.
At the end of February, I spoke Jerime on the phone and set up an appointment in early March. The morning of the appointment, I called him when I arrived in Littleton to let him know I was a few miles away, and he told me they had not painted the bumper yet and asked if we could reschedule for another day. I took off work for this appointment and drove over from east Aurora during rush-hour, so I was unhappy but agreed. What else could I do? He told me to text him the morning of whatever day I wanted to stop by and that there wouldn't be an issue with me dropping by on short notice.
Later that week, I texted him that I was ready to drop off the car later that day, and he replied saying he needs at least 24 hours' notice, which is not what he originally said. I replied with a different time, and he never responded. For the rest of March, I texted him over five times asking to resolve the issue. Eventually, after never hearing back from him, I filed a police report for the accident and a claim with my auto insurance company. My insurance adjuster sent letters to both Auto Magic's office and the address on Jerime's license and called Jerime's cell phone and the Auto Magic office, but no one responded.
Because his truck is new with no previous claims, my insurance company could not locate his insurer through the system they use. I texted Jerime asking for his insurance information and telling him I had filed a claim and needed to finalize the repairs. I also mentioned I would be leaving online reviews detailing my experience with his business. He immediately replied with surprise claiming that he never received ANY of my text messages since early March. I responded asking for his insurance information, and he never replied. I spent the next four days texting the same request with no response.
At this point, the Aurora police department is attempting to locate his insurance information based off his license plate. My vehicle is being repaired under my uninsured motorist coverage, which cost me a deductible out of my own pocket. My adjuster says the repair bill will be sent to Jerime with a demand for payment. If the bill is not paid, they will send it to collections. If Jerime does provide his insurance information, I will be refunded my deductible.
Beware that this is the kind of person you will be doing business with and supporting financially at Auto Magic--the kind of owner who crashes into an innocent person because of his own rather absurd error, promises to repair the damage at his body shop, gives the person the runaround for months, refuses to abide by the law and provide his insurance information that he should have had on him at the scene of the accident in the first place, forces the person to file a claim with his own insurance company and pay a deductible with his own money, and wastes hours of the person's time. Do yourself a favor up front and find another business rather than risk going through something similar.
Should the owner of Auto Magic whish to respond to my review claiming it is fake, I'm happy to upload screenshots of the text message chain and photos of Jerime's license, registration, license plate, and business card proving what I say is truthful.
