Capistrano Air is the best. I have bought many units from them over the years for a commercial…read moreproperty. Additionally, I chose Capistrano Air when replacing the unit at my home. They are professional. Pricing is always spot on and competitive and when they commit to times with installation, you can be assured they will be there.

We had Luis help us fix our air conditioner and he was able to fix it very quickly. Very pleased…read morewith how quick they could send out a repairman. Grateful for someone we could trust.

Excellent work from Tim and Gil the dream team. Fast…read morefriendly and professional. I will recommend Triton to my neighbors

I had a very disappointing experience with Triton Air & Plumbing, primarily because of the lack of…read morecommunication and the way I was treated by their customer service representatives. I called five days in advance to schedule a technician to come to my home and provide an estimate for either repairing or replacing my air-conditioning unit. On the day of the appointment, I was given a service window between 8:00 AM and 11:00 AM. After 11:00 AM had already passed, I received a text saying the technician was running late and would probably arrive around 1:00 PM. Then, at approximately 12:45 PM, I received a call from the company. The representative told me they were running behind and that the technician might arrive sometime after 1:00 PM, but there was still no guarantee. At that point, I was extremely disappointed. I had already waited five days for the appointment, then spent the entire morning waiting during the original four-hour window, followed by another two hours of delays, and they still could not give me a definite arrival time. I explained to the representative that the company should have contacted me around 9:00 or 10:00 AM if they already knew they were running significantly behind. At least then I could have made the decision to reschedule and not lose half of my day. Asking me to reschedule after I had already spent almost five hours waiting was not a reasonable solution. I told her that if the technician could not arrive by 1:00 PM, I would cancel the appointment and find another company--one that respected my time as a customer as much as they expect customers to respect theirs. Her response shocked me. She simply said, "That's fine, sir. You can cancel," and then hung up on me. About 20 minutes later, I received another call from someone else at the company, supposedly to apologize and see whether anything could be done. By then it was already after 1:00 PM, close to 1:30 PM, and I had already contacted another company. Unfortunately, the second conversation made the situation even worse. Instead of simply listening to my experience and apologizing, the representative told me she was going to listen to the recorded conversation because there "must have been something" said during the call. To me, that immediately felt as though my account of what happened was being questioned instead of taken seriously. I told her that if she did not trust what I was telling her, she should listen to the recorded call first and then contact me. Calling a disappointed customer supposedly to apologize while simultaneously questioning his version of events completely defeats the purpose of the call. The original scheduling delay was frustrating, but delays can happen in any service business. What ultimately caused Triton Air & Plumbing to lose my business was how the situation was handled afterward. Customer service is not only about showing up when everything goes according to plan. It is about communication, accountability, professionalism, and how you treat customers when something goes wrong. If you value your time and expect clear communication and professional customer service from the companies you hire, my experience with Triton Air & Plumbing would make me strongly recommend looking elsewhere.

I recently had a new HVAC system installed at my home in Mission Viejo by 1st Choice Heating & Air…read moreConditioning, and I had a great experience from start to finish. When my old system broke, James and his team came out right away, walked me through the different options, and took the time to make sure I was choosing the right system for my home and my family. A few days later, they came back and completed the entire installation. The new system works great and is a huge improvement over what we had before. James and his team are honest, hardworking, and genuinely care about doing the job right. It is easy to see why they have so many positive reviews. I would highly recommend 1st Choice to anyone looking for a new HVAC system or needing repairs on an existing one.

I received a competitively priced estimate from 1st Choice for a 5-ton Lennox heat-pump system…read more However, I decided not to proceed because the company refused to revise its initial estimate to include several important details and stated that the estimate would serve as the final contract. The proposal specified a variable-capacity heat pump even though we had discussed a two-stage system, but it did not clearly confirm how the equipment would operate with my existing zone control board. It also did not include the AHRI Reference Number needed to verify the exact system's certified efficiency, nor the requested surge protection. For a major HVAC installation, important equipment specifications and agreed-upon work should be clearly included in the written contract. Although the price was competitive, their unwillingness to revise the initial estimate left too much uncertainty for me to proceed.

An Incredible Company with an Incredible Heart…read more I can't say enough wonderful things about Sano Plumbing Heating AC and its owner, Patrick Kelley, a Marine veteran. They do excellent work--they're fast, professional, respectful, and fairly priced. And on top of all that, we discovered firsthand the extraordinary heart behind this company. My husband of nearly 50 years, Ron, a proud Marine veteran, is battling stage IV pancreatic cancer. When our air conditioning failed during the summer heat, our niece reached out to the Marine Corps League. They listened to our story, stepped up to help, and connected us with Patrick Kelley, the owner of Sano Plumbing Heating AC and a true example of Marine kindness. Without the Marine Corps League, our paths would never have crossed, and we will always be deeply grateful. Patrick personally came to our home, sat down with us, and explained how he could help. His kindness and extraordinary generosity went far above and beyond anything we could ever have expected. Then Noel and Roberto installed our new system in just one day. They were exceptional--efficient, diligent, compassionate, and incredibly thoughtful throughout the entire installation. They treated our home as though it were their own, worked quickly without ever sacrificing care or attention to detail, and left everything beautifully clean when they finished. We couldn't have asked for a better team. Service has always been part of our lives. Ron was honorably discharged from active duty in 1974 and, in 2012, joined Semper Fi #1 Memorial Honor Detail, an all-Marine, all-volunteer organization providing military honors for veterans at Riverside National Cemetery. I was raised by my father, Richard Taylor Bellis, a proud career Marine and Mustang who retired as a captain after 22 years of service. Ron and I have always believed that when someone needs help, you show up. This time, the Marine Corps League and Patrick showed up for us. Through the kindness of the Marine Corps League, Patrick, and everyone at Sano, we were given comfort, peace of mind, and one less thing to worry about during one of the hardest times of our lives. If you're looking for excellent work, fair pricing, integrity, and genuine care for customers and community, we wholeheartedly recommend Sano Plumbing Heating AC. We will never forget your kindness and generosity! Semper Fidelis -- Always Faithful, Polly & Ron Danfield

I'm going to give this company all five stars. I have been trying for two days to get someone to…read morehelp with a repair on a mini-split. Most of the calls I made were routed to an answering service. After taking all my information, I was promised callbacks. Would you believe, the only callback I received was from Sano Plumbing. I was informed they also do not work on these mini-split units but wanted to refer me to someone who did rather than leave me hanging. Thank you, Sano Plumbing, for your professionalism.

Jake was awesome. Came at the exact time arranged, diagnosed what was wrong with my AC and got me…read moreup and running again. Thanks bro!

Great service, Jake helped us out and diagnosed and fixed the problem in under half an hour. He…read morealso explained the problem thoroughly and helped me understand the AC industry a little more and what my problem was about. Thank you!

Honest, reliable and skilled. Nate serviced my furnace, providing feedback with an estimate of…read morewhat other steps I might take to eliminate an ongoing problem. He was thorough, respectful of property, and supported me in the decision making process. Great Company, Stephanie

Nate and his crew installed a new HVAC system on the second story roof of my condo. Their pricing…read morewas competitive after receiving two other estimates. They did an awesome job and left no detail undone! I highly recommend South County Air!!!

We hired Seaside AC & Heating to replace a broken pan in the attic, which was leaking. They came…read moreout within 2 days to investigate and give us a quote for any work to be done. It now has been replaced and is working well. Steve and Marcos, were punctual, respectful and the price quoted was also the best pricing. So many of the quotes included extras which were not needed. Since we are senior citizens, it was important to have a company who must be honest and not trying to run up the price to make more money for their companies. So, thank you Seaside, for your exceptional service and pricing. Bill D.

Great experience overall. Steve came out and did the site survey then provided a quote. I wanted a…read morespecific brand and he suggested a specific size and model; he didn't try to upsell a larger unit. On the installation date, Felipe and his son Jio came out to do a clean, neat job. It's not the cheapest price however I feel it's an excellent value. When I first fired up the unit I was amazed how quickly my house cooled down. I'm hoping, with proper maintenance, that I have several years of trouble-free service.

Wow, it's been a few days and I'm still in awe. Our air conditioning conked out right in the middle…read moreof the heat wave and with a newborn at home and two more young kids, we were in trouble. Late into the evening, we were looking indefinitely at a hotel stay to keep everyone safe--everyone I was calling refused to come out and instead were scheduling at least a month or two out. I called Peter and he saved the day! He said he'd come out and take a look, he was pretty sure he knew the issue based on what I was describing. He did warn that he'd have to charge an overtime rate (totally okay with that and perfectly reasonable to ask for that!) which ended up being incredibly reasonable. What a life saver!

Phenomenal! Our air conditioning stopped working on a Saturday night. We called Peter and he came…read moreright over. Very prompt, friendly, and well priced. Very pleased!! I can see why he has a 5 star rating with so many reviews. 1000% recommended!

Wow!! 10 Star service! Diagnosed my issue, went out of their way to find warranty approval…read more From their receptionist to field tech (Codi) and Tom for resolve, I'm very pleased! They haven't even finished the job yet and I'm super pleased and impressed!

This company is AMAZING. They provide quality work, efficient, trustworthy and reasonable. They…read moredid not try to oversell like other companies and I could not be more pleased. Also, they were HALF the cost of Service Champions' lowest bid. Their guys were polite, friendly and respectful. I would give them more than 5 stars if I could. I also needed additional work done by other companies, and they had quality referrals as well. Excellent company!

Just Right Services installed our HVAC unit about 4 years ago and they did an amazing job. The…read moreprice was very reasonable, the equipment we got was high quality, and the service was exceptional. We have not had any problems with our AC or heater, and the installation went very smoothly. I've recommended them to multiple people including my own mother. Today, Mitch came and inspected my Mother's HVAC unit, and was extremely knowledgeable and kind. He answered all of our questions, and gave very good suggestions for how to handle problems with her HVAC unit that was installed by another company. We learned today that they also do plumbing, so we have several more jobs for them! Highly recommended!

I needed to address my AC not working suddenly right before summer. I landed in just right services…read morebecause they had the quickest turn around. Everything was resolved quickly and instead of charging me a good amount for a one time service, they offered a twice a year tune up plan for less, and would include this visit as covered. Took them up on it and have already gotten in my summer tune up with a winter tune up coming soon. For my summer tune up, Brandon was super friendly, fast and efficient. Above and beyond my expectations and the service was a lot easier than I thought it would be. Great experience overall! Glad I've contracted their services and am a member of their HVAC maintenance program.