I recently needed some help with my finances at Valley Strong. Taylor McKenzie helped me with all…read morethe paperwork. She went the extra mile to help me get everything straightened out. I'm very grateful for her. She is professional and very kind. Thank you again Taylor!

We have banked here since around 1984 when it was Kern Schools. We have had mortgages, auto loans,…read moreetc. Ever since it changed to Valley Strong we have had problems. Our account has been compromised twice during the last few months and getting it taken care of with new cards, etc. has taken MONTHS each time. The last time we were told we would be mailed new cards and we STILL haven't received one of the cards and that was MONTHS ago. Just today when I got a text that I'm thinking might be from fraud and I call the bank I'm told I'm "Caller number 50" I have been on hold twice, each time over 30 minutes. WHO has time for that every time they call? Spoke to a customer service representative today and told her we would be closing our accounts. She said, "well I certainly can't talk you out of that and you're welcome to close your accounts if you like" Well THANK YOU for telling me I can close my accounts, sooooo helpful. Good-bye Valley Strong! Update: after receiving the response from Nicholas I did call the number he provided. No answer so I left a message. Ms. Whitmore called me back. She was apologetic and I believe sincere. She said the call would be reviewed and the customer service agent spoken to and gave me a direct line to a branch manager so if I had further questions/concerns I could call him directly instead of going through the call center. For now, I will keep our accounts and appreciate her willingness to resolve this.

I get the best customer service from Dawn. Makes all of us feel welcome…read more Come see Dawn and open an account. She will explain in English and Spanish Thank you Dawn !!

Great bank. Old fashioned service. They matched another bank in Los Angeles cd rate for me…read more Always answers the phone. Calls me when accounts are ready renew. I miss union bank there are still a few employees left from the merger. Always great.

The teller's are very nice and they always get through the line of customers as quickly as…read morepossible. I'm a frequent flyer and I can attest to all of the tellers being super kind. Cesar was the first to make polite conversation with me; but all the girls are always willing to participate in a chat while they process my request. I think it's very cool that they all always seem to be enjoying their work as well. Sometimes that's not true for banks and it creates an environment that kinda sucks. But, this quick so, I recommend plus there is an easy to access ATM right outside the teller line if that's what you're looking for.

Located in the Vons this little bank packs a big punch when it comes to customer service…read more The tellers smile and make conversation as they process the transactions knowing people have things to do. Not sure if it's a training center because they have a different rotation of tellers quite often. I've never had a problem cashing any checks and I love when the teller says "I'll cash it out and then deposit it" It's the small things that make a big difference

Í walk-in to this branch with out my I'd or atm card .far from my home area…read more Hopping to speak to a manager to approve a withdrawal, Cassidy. Not only help me to add my atm to my electronic wallet. but she walked with me to the atm machine and helped me with my transaction, she was extremely helpful, I truly appreciate what she did for me. I was stress out big time , Cassidy Thank you so much.

Not open on Saturdays. :( No outside ATM. Downtown is very busy on the weekends as a lot of people…read moreare off of work and yet they are not open?...

I work as an online business promoter and I got a client that lives in Africa. I'm promoting her…read moresafari. So she paid me through western union. I went to 6 locations and called 4 locations I found online, but they don't give out the cash. Your establishment was the only one who were able to help me. I was so thankful to Zoila and Erika for helping me. I was very appreciative and I also appreciate their kindness.

Advance America, made it simple and great. CSR (Erica) was very professional and great customer…read moreservice. Thanks, Armando C.

I typically don't leave personalized reviews, but I have to say that Mike and Alex (office manager)…read morewere amazing! My husband was in need of insurance a few months back so, against my better judgement, he called a Freeway Insurance phone number and someone assisted him in finding a policy that fit our needs so we pay the money down to get it started up and the guy on the phone sends us on our way... fast forward a month and we're ready to make the first month's payment so we stop by the Stockdale office where Mike helps. First off, right off the bat he was very personable and had great customer service skills. After some phone calls, a lot of confusion, and almost 2 hours he let's us know that the original agent who helped us left our policy in the "quote" category (meaning for the full month we were NOT COVERED AT ALL by any insurance, leaving us and the company vulnerable had something happened in that time even though we did everything we were supposed to and paid everything we were supposed to). Mike makes a call to the office manager who has already left for the day and within 20 minutes she is in the office ready to take care of a problem that honestly isn't even their problem being that they did not get any commission as they were not the agent that wrote the business in the first place. After a some more phone calls and another hour and a half they get it all figured out to correct someone else's mistake. The entire time my husband and I never felt that we had to be frustrated with the situation or deal with any of the emotions that, naturally, you would have in this situation because we felt that these two employees fought this battle for us. I was in awe of their dedication to great customer service. What stuck out most to me is that the manager said she didn't care about not making money and spending hours getting our problem corrected because she would rather lose out on money than for us to have a bad exoerience with Freeway Insurance. THAT is someone that really cared about the company rather than just herself and I will send everyone I know to them because I respect their work ethic and commitment to their customers and the company they work for.

Agent Elda was exceptionally helpful and went above and beyond to contact me and provide me with an…read moreeven more favorable insurance quote. Highly recommend

great fast and affordability highly recommend great customer service and efficient would highly…read morerecommend

Excellent service from My guy Steven he really helped me out with getting a good deal on a policy…read morefor my car.

Dont go here if u have a check from this bank. Apparently they have to know you to cash a check if…read moreyou dont have an account there. Mind you I've worked for the same company for 13 years and have been here countless times. But because this lady doesnt "know me" as she said... she had to call my office, verify whatever she did and it took 15 minutes into my lunch break. I've never heard of any policy like she said they had...if they dont recognize a person they have to call whoever they call to "verify". Just go somewhere else. Dont waste your time with this bank. It's no wonder they've been robbed a 100 times ...they probably have pissed off alot of people with their stupid "I dont know you" policy.

I've been banking here for about 2 years. Great people and a great bank! If you're thinking about…read moreswitching where you bank I would recommend you stop in and talk to a banker. The tellers are very friendly and helpful.