I typically don't leave personalized reviews, but I have to say that Mike and Alex (office manager) were amazing! My husband was in need of insurance a few months back so, against my better judgement, he called a Freeway Insurance phone number and someone assisted him in finding a policy that fit our needs so we pay the money down to get it started up and the guy on the phone sends us on our way... fast forward a month and we're ready to make the first month's payment so we stop by the Stockdale office where Mike helps. First off, right off the bat he was very personable and had great customer service skills. After some phone calls, a lot of confusion, and almost 2 hours he let's us know that the original agent who helped us left our policy in the "quote" category (meaning for the full month we were NOT COVERED AT ALL by any insurance, leaving us and the company vulnerable had something happened in that time even though we did everything we were supposed to and paid everything we were supposed to). Mike makes a call to the office manager who has already left for the day and within 20 minutes she is in the office ready to take care of a problem that honestly isn't even their problem being that they did not get any commission as they were not the agent that wrote the business in the first place. After a some more phone calls and another hour and a half they get it all figured out to correct someone else's mistake. The entire time my husband and I never felt that we had to be frustrated with the situation or deal with any of the emotions that, naturally, you would have in this situation because we felt that these two employees fought this battle for us. I was in awe of their dedication to great customer service. What stuck out most to me is that the manager said she didn't care about not making money and spending hours getting our problem corrected because she would rather lose out on money than for us to have a bad exoerience with Freeway Insurance. THAT is someone that really cared about the company rather than just herself and I will send everyone I know to them because I respect their work ethic and commitment to their customers and the company they work for. read more

Agent Elda was exceptionally helpful and went above and beyond to contact me and provide me with an even more favorable insurance quote. Highly recommend read more

Angelica Delreal is a great insurance agent with a great attitude and professionalism. Greatly pleased with the experience. read more

My husband and I are SO BEYOND frustrated and getting angry with freeway insurance. We called and set up a policy and everything went smoothly until my husband got an alert from his bank stating that the insurance company debited his account twice for the same transaction (which was the start up fees). So I call back and the gentleman who set up our policy (Touby), apologized for the mistake and said give it 24 hrs to see the $476 refund in our account. NEVER HAPPENED. I called back 3 days later and spoke to AMANDA. She said it take 3 business days for accounting to send the funds back. I said ok, today is 3 days. She said "I'll email accounting and see why it's taking so long and I'll call you back, I'm here till 7:pm. Her I am 5 days after speaking to her, and still no money or call back. So today I spoke to (Michelle) who transferred me to (George) who also emailed accounting, and said that (Amanda) was wrong it take 7-10 days. who then gave me a wrong number to accounting. The number was in fact to their collection department where I spoke to (Marco) who then transferred me to (Lucero) in customer service. She also couldn't do anything for me. She said (George) was right. It takes 7-10 days. So I said, the money was supposed to be put back on 10/16, today is 10/24. YOU give me a date of when I'm supposed to see that money back into our accounts. She said,"I CAN'T do that mam because I don't know." I said you tell me based on 10 days when I'll see it. She said I don't know because it's going to be 7-10 days "AFTER" accounting approves it. ‍ oh my gosh!! SERIOUSLY!!!! I said well, my back didn't make them wait 7-10 days to release the money they double charged me for!!! She said she doesn't know! Such HORRIBLE customer service!! And after days of calling them back on words THEY spoke, they still can't transfer me to accounting or a supervisor. I'm so angry. Now my husband said that's bad business and we should cancel out policy and go somewhere, where they're willing fix their mistakes and not make us work so hard to get money back that the wrongfully took in the first place. I'm literally sitting in the parking lot of my heart doctor trying to fix their mistake. I guess getting angry isn't doing me any favors or gonna get me anywhere. They got their money and holding ours hostage.here's a photo of my location. I wasn't kidding. read more

Freeway Insurance - My cardiologist - Auto Insurance Near Me - Bakersfield, California

Mariela helped me out a lot. Went in person to get some help and I wasn't too sure at first but I called a couple other places and I didn't get much help so I came back and luckily I ran into Mariela again. She got me set up with a policy within 45 mins or so, not to mention she was helping a couple customers through the phone. read more

helped knock 10$ off and was patient and helpful. Explained the plans and helped me find the right one.

This place really helped me with getting a good monthly payment for my insurance, I recommend you ask for Angelica to get the best price, she made this process quick and easy. read more

Mariela figueroa was amazing great help! Made it super fast and easy highly recommend freeway insurance for anyone! read more

Freeway Insurance - Auto Insurance Near Me - Bakersfield, California

If I could give -0 stars I would. I was looking for a regular state liability policy and I had an agent by the name "Jose, Ramos" help me over the phone. I am still exploring options and he was being impatient with me, as I was asking questions. I am disgusted with how he handled my service. Very unprofessional! read more

After I left the insurance office, I was called to back to the office to try and work out a better insurance pricing. They were able to reduce my quote by over $120 which I was happy with. read more

I recently got insurance with freeway and my insurance rep Yareli Martinez was very helpful she got me the best lowest deal she can find me and up to my budget Yareli was amazing her customer service is awesome 10/10 she made everything very easy and quick for me highly recommend read more

DO NOT GET THIS INSURANCE. PLEASE. I wish I went with Dairyland insurance. They were more expensive, but they have better service. Freeway insurance or Aspire insurance has been SO stressful to work with. I've had threats to cancel my policy, told that they won't cancel it, then told again that they will. They accept whatever info you give them when you sign up, and then AFTER come up with reasons why it's not good enough, and require you to jump through multiple hoops to prove certain information like getting letters notarized and requiring statements for utilities or rental agreements, which are impossible to get if you aren't the one paying for those things in your household, THEN they threaten to cancel the policy again. Dealing with them has been so anxiety inducing and stressful and maddening. Dealing with the aftermath of a DUI is bad enough, they make it exponentially worse. PLEASE do not give them your business or your peace of mind. I truly wish I went with a different insurance company. read more

We just recently got insurance with freeway insurance and just made my first payment. Jasmine helped me and made it very easy, they are quick and very efficient. Thank you for your excellent service read more

Bre was great!!! Highly recommend. They have the greatest prices right now for auto insurance

Angelica and staff were a big help. I really needed insurance today and today I was able to make it happen without any problems. Thank you guys. read more

the guy was very helpful and let me scan a QR code and get $10 off when making my payment

Muy buen servicio, atención al cliente es muy bueno, me ayudaron agarrar un mejor precio para mi póliza!

Freddie also known as Mr J, gave me excellent customer service! I am very impressed with his customer service, and the ability to give me the best quote possible. I had geico and was paying 344 a month and for the same coverage, Mr J gave me a quote for less than 170 a month. Thank you again! read more

Laritza helped me find a better rate and now I have full coverage insurance on my car. She was very nice and attentive as well. Thank you !

This being my first time ever starting any insurance policy, I was extremely nervous but as soon as I walked in I was greeted and the nice environment put me a fraction less nervous than I was. I was helped by Carlos Ramos and he was great! He was friendly and talkative which made me feel at ease. He was easy to talk to, and didn't make me feel the least bit pressured. He got me a great deal that was way more manageable than other insurances that I looked at. All in all, it was great! Thanks Carlos for the help! I would, for sure, recommend Freeway Insurance to anyone. read more

This insurance is a fraud or the employees are doing the fraud I called to get insurance in my vehicle an payed $200 for first month an deposit which I agreed on. Here comes the fraud first they called me saying my payment never went through I gave them my card info for the second time. Which later on my bank statement showed they charged twice so basically I ended paying $400 which till this day they haven't resolved why Im getting charged twice. When my Dmv send me a letter about suspending my registration because my vehicle did not have insurance, I immediately called an they supposedly said they mistakenly wrote down the wrong vin number BS so I had a whole month insurance an deposit charged twice too the wrong car which they said they couldn't do nothing about a mistake they made. Once again BS someone is doing fraud be careful. I will make sure I let everyone know about this horrible service an fraud they are doing your gonna take $400 dollars an expect nothing happen read more

i called and right away they where able to give me the best quote n the lowest price that best fit for my self over all staff n management where helpful n friendly.... read more

I heard of freeway insurance from an ad on the radio. They are a broker for any type of Insurance Services. I was seen Right away early in the Am. A guy Alex Helped me out along with his supervisor Mista J..... Mista J was very knowledgeable at his job and helped me get the best rate possible. I Also switched from Geico, I Was Paying close to 300.00 a month, Freeway Insurance found me an Agency for less than 200.00 Wow! I couldn't be more satisfied. Thanks! read more

Thank You Jose for your awesome service and getting my family insured highly recommend this place for insurance

Irma offered EXCELLENT service from the Moment I arrived into the facility! She had a positive attitude and was very helpful. (:

Very nice staff here at this location. The lady who helped me greeted me with a smile offered water and attended me right way. She was able to save me $300 a year and better coverage then what I had. Thank you Alex for all your help. read more

I absolutely love the service that I was getting from the agent named Jason he explained everything about the policy and walked me through the entire thing. Really glad I walked in to freeway insurance and met him he is honestly one of the only people I can trust when buying insurance I am very satisfied with the service that he gave me and I hope whoever goes to freeway asks for Jason! read more

I have to start by saying some people should not be in the costumer service business, with that said, i have to advice anyone who is looking to get insured, get your money and run, run!!! Dont give your business to these vultures, specially the agent Jesse Medina, he took advantage of my elderly mother charging her so much deposit, I had never heard of asking for deposit! and a premium that would cover nothing, after going thorough her policy, i called Jesse and demanded an explanation and he had the nerve to say only a lawyer or another agent would understand the policy!! I asked to speak to his supervisor and all she said if my mother wasn't happy with their service to go in person and cancel, thats how she handle it, so that's exactly what we did. They dont care about about the people they are insuring. My advice to all of you is run! Please dont waste your money or time here. We found an insurance company that asked $0 deposit with everything my mother needed for a fraction of these guys price read more

As i walked in, immediately I was welcomed and felt at home and knew I was going to get my needs met. I signed in and just like that I was already being called up. No wait what so ever. Carlos R was the one who helped me get the policy that was best suitable and affordable for me, he explained everything and gave me the lowest price he can go. Amazing costumer service from him and also his other staff. Great doing business with them highly recommend Freeway Insurance to anyone who needs insurance or would like to change there current insurance. Can't wait to see how much more helpful they will be in the future when ever I need anything. read more

I went in last week because I had questions on my policy I was helped by Alexandra which I was so happy to see her she was my orginal agent but from another office. She is so knowledgeable she has the best customer service as well as her other employees. Thanks Alexandra for all your help! read more

I went to freeway insurance looking for something cheaper because my rate increased way to much.i was shopping around. I talked to the Alex, she was absouletly amazing. She explained all the coverages to me. She has a lot of patience because i know i asked many questions. But she was great, answered all of them perfectly. She even found me better coverage for a cheaper price. If your looking for a good agent and customer service this is the place to go!!!! read more

is the worst place to have insurance, the day you make your contract is an amount and then they charge you something much higher each month, the staff tells you a bunch of lies for you to sign and then it is impossible to get out of the contract, especially Desiree Romero, She has no idea what she is doing. She even told me that she did not know how to speak Spanish and the next day she was speaking Spanish with his partner. They are thieves. I do not recommend them at all. read more

I went in the other day to make a payment and I was helped out by Carlos. He was extremely helpful and very friendly. He made conversation with me and really made me feel like a wanted customer. I would definitely recommend Freeway Auto Insurance to someone who wants to feel like a top priority. Thank you guys for your great customer service! read more

Carlos Ramos helped me out by giving me the best deal as possible for my car insurance. He was very nice, friendly, professional and a good employee. I definitely recommend setting an appointment with him. read more